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    T-Mobile Authorized Retailer

    3.0 (2 reviews)
    Closed 10:00 am - 8:00 pm

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    1 year ago

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    8 years ago

    Best customer experience I've ever experienced! Great staff and very knowledgeable about their products and services. Highly recommended!

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    PRIME MOBILE - KILGORE

    PRIME MOBILE - KILGORE

    1.0
    (1 review)
    0.3 mi

    After a few years, my father's phone eventually malfunctioned, prompting me to upgrade it. In…read moreparticular, because my father is extremely modest, we desired something straightforward and aimed to save as much money as possible. The store clerk apprised us of a promotion whereby exchanging a Samsung for another Samsung, including the most recent models, would result in a $800 credit. This restriction applies to even the newest Samsungs. My father's phone is quite old and he couldn't believe it when we repeatedly inquired whether there were any conditions attached to this offer. His former phone is eligible for the discount, he assured us on multiple occasions. That was false. It was peculiar, given that it was a trade, that the same salesperson informed my father that it wasn't necessary when he returned to give back his old phone within the required 30-day period (he kept it to ensure everything migrated over). When I inquired further about the matter via telephone with corporate, they affirmed that no promotion had been applied and that it was not even feasible, given that the old phone was only valued at $10 and required a minimum value of $35. Again, my father, who is the type of parsimonious man who wouldn't be so self-centered, would never have done this unless the promotion was genuine; this was not an error on our part. It was repeatedly affirmed to us that we were eligible, in response to our repeated inquiries. I advise anyone to conduct research on everything that these sellers say; I do not know if this was an oversight on his part or if this is how they conduct business. Beware of this shop

    T-Mobile Authorized Retailer - mobilephones - Updated August 2026

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