Cricket service is the same as AT&T. The customer service however is terrible! Its a bunch of kids…read morethat dont know what they are doing and when you call service using 611 they have no idea what they are doing either! Service tells you to take a SIM card to the store for a refund and the store tells you they cant do it because its an online order... so i had to call 611 again and yet again they tell me to take it to the store because the store should be able to refund the money to my account or back to my card. They are a bunch of imbeciles! Also they have an order in which you have to activate new lines... I ordered a new phone for my husband and was going to bring my mother over to my plan as well, however because my husband is out of town we are having to wait for him to come back so he can activate his new phone which means (for whatever reason) that i can activate my mother onto my plan until my husband activates his new phone! So basically i wasted money buying a SIM card to activate a new line! I HATE dealing with cricket and if it wasn't for the price (which i guess cheap prices mean shitty customer service).

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Kilgore store today.

T-Mobile Internet........The Worst Internet that I have ever had,Signal in & out Constantly out of…read moreService & they will tell you a Lower Price to get your Business & raise it without No Notice (It always the Towers they always use that excuse!! ) I had it for about 16-Months & have been through 6/7 Internet Modems(True Story) How are they still in Business I have no idea Please come on BroadBand,from East Loop@ Walmart to Kilgore on Hey 31 East,I'm sure you will hear of more Complaints watch & see !!! If it was a Negative Rating,I definitely would rate them ( minus 5 ) Worst i ever experienced !!

Best customer experience I've ever experienced! Great staff and very knowledgeable about their…read moreproducts and services. Highly recommended!

After a few years, my father's phone eventually malfunctioned, prompting me to upgrade it. In…read moreparticular, because my father is extremely modest, we desired something straightforward and aimed to save as much money as possible. The store clerk apprised us of a promotion whereby exchanging a Samsung for another Samsung, including the most recent models, would result in a $800 credit. This restriction applies to even the newest Samsungs. My father's phone is quite old and he couldn't believe it when we repeatedly inquired whether there were any conditions attached to this offer. His former phone is eligible for the discount, he assured us on multiple occasions. That was false. It was peculiar, given that it was a trade, that the same salesperson informed my father that it wasn't necessary when he returned to give back his old phone within the required 30-day period (he kept it to ensure everything migrated over). When I inquired further about the matter via telephone with corporate, they affirmed that no promotion had been applied and that it was not even feasible, given that the old phone was only valued at $10 and required a minimum value of $35. Again, my father, who is the type of parsimonious man who wouldn't be so self-centered, would never have done this unless the promotion was genuine; this was not an error on our part. It was repeatedly affirmed to us that we were eligible, in response to our repeated inquiries. I advise anyone to conduct research on everything that these sellers say; I do not know if this was an oversight on his part or if this is how they conduct business. Beware of this shop

My nephew's PS5 broke after being infested with roaches. Gross, I know! This place was able to…read moreclean out dead bugs and fix the problem for about $125 and have it back to him within a few days. We have no hesitation in recommending this place when it comes to dead consoles.

My husband and I have worked with 3 different men, all of which were extremely helpful and patient!…read more We are very challenged in the workings of cell phones, but thankfully, they are very accomplished! Don't hesitate to use them! You won't regret it!

I just got a company upgraded cell, a CrackBerry, Q10…read more I needed my address book transferred over from the old phone. I was met at the door by 2 associates. They were friendly and immediately asked me what I needed of them. I stated my business and was shown to the desk. In less than 10 minutes I was on my way.

This store is exceptional. I am always get greeted with a smiling face when I walk in, and the…read morerepresentatives are always happy to help me!

Do not . they messed up my friends phone completely. terrible service. took forever to get it back…read more and bad communication I would strongly recommended going somewhere else.

Amazing service! Highly recommended... this shop is the go to place for all your device repair…read moreneeds. Efficient, fast and reasonably priced what else can you ask for. Come to Prado's repair!