1. T-Mobile Authorized Retailer

    1. T-Mobile Authorized Retailer

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    New Haven, CT

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    T-Mobile Authorized Retailer

    1.0 (6 reviews)
    Closed 10:00 am - 8:00 pm

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    People searched for Mobile Phones 277 times last month within 15 miles of this business.

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    T-Mobile

    T-Mobile

    2.9(7 reviews)
    1.7 mi
    $$
    Virtual estimates
    Shipping

    I know its been a while but this guy above is fairly responsible for the situation he was in. First…read moreoff he purchased a phone in Florida and then flew to CT to exchange it? I work for T-mobile and immediatey this is a red flag. For all we know that phone was stolen. The manager he is insulting did everything by the book and was far from stupid. Receipts cannot be faxed due to our customer proprietary network information policy but they can be searched easily through our system now just like they did back then. The only reason they wouldnt would be if he didnt have his I.D. which considering he doesnt have a receipt he prob didnt have his I.D. Secondly why was there no receipt? Who makes a significant purchase, signs a contract and then leaves without a receipt? All he needed was the store ID # and we could've very easily researched the receipt. Also we couldve looked up the contract by social. Of course he couldnt provide this. How convenient. He also fails to mention whether or not he was in a corporate store. Most people cannot tell the difference.Corporate stores cannot accept returns from authorized dealers. It's like buying a Sony TV from Bestbuy and trying to return it to a Sony store. In this scenario I'm fairly certain he was not in a crporate store in FL otherwise it wouldnt have been a problem. This has been done countless times by yours truly considering the customer had the proper paperwork. In the real world we cannot just assume you are telling the truth. especially with he amount of fraud that steps through our doors. This guy had fraud written all over him What was the outcome? What did we determine after your series of stupid mistakes? It is not our responsibilty to keep track of your receipts. What happened at that third t-mobile store? They probably sent him packing as well.

    No respect. I bought a phone online and needed assistance with it also a phone case because they…read moreweren't making commission No one helped me they overlooked me after being in the store for 30 minutes

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    T-Mobile Authorized Retailer - mobilephones - Updated September 2026

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