April 2023. Tried to go here a few minutes after their scheduled opening hours. They were not…read morethere. Waited 20 minutes. No one came. Went to the one on Liberty Drive. Very helpful there. Went there to get the new iPhone 14 for my son who is a student at IU. After waiting for my turn at the Liberty Drive location they didn't have my phone in stock, she was sending me to the this one. I informed her that they were not open. There was another customer at the store who said the same thing. She said that's crazy. They should be open. She made a phone call. They were there. They had the phone. So we go over get the phone. The manager informs me that I am eligible for a free Apple Watch just have to pay the $10 a month Digits plan fee for 24 months. I am getting billed for the I watch at $19 a month plus the digits plan, $10. So $30 a month more than I went in for. When I made a phone call to T-Mobile customer service they said I was not eligible for that plan. I was basically stuck with a product I didn't need. I didn't want one, was there for an iPhone, and all they offered me was was $150 credit. Lied, not what I agreed to and I am here with no recourse and the company getaway with it. Poor customer, service and dumb and/or sneaky employees at this one, stick to the one on Liberty.

T-Mobile took over $1,100 for absolutely nothing In 2019 I…read moredecided to get the iPhone 11 Pro Max a few months after it came out (July). I decided to do a 2 year lease on it which cost $39.59 per month, just tacked on to each monthly phone bill. In April of 2020, T-Mobile buys Sprint, the carrier I purchased the phone through. My lease is still not completely paid, so I keep making payments. T-Mobile owned Sprint when my lease payment should have been removed from my bill. Fast forward to today, February 1st, 2024. I'm looking over my bill details and I notice that there's a charge on there that doesn't include my iPhone's protection plan stating that it's for leases. Confused, I check the leases tab and there are no active leases. I HAVE BEEN PAYING AN EXTRA $39.59 PER MONTH FOR 30 MONTHS ($1,187) FOR A PHONE THAT IS ALREADY PAID OFF. I call customer service and a very professional young lady named Diamond helps me, she tells me that they had to manually remove so many lease charges from people's bills. I asked if I could be refunded for these extra charges and she tells me that she can only refund 2 months worth of payments (under $80). I understand that she has protocols that will not allow me to talk with her supervisor so I don't even know why I bothered asking. I made sure to be really nice to her because at the end of the day, it's not HER who's been pocketing the equivalent of an extra YEAR'S WORTH OF PHONE BILLS from me. I have called customer service several times over the past few years for help on a few things, there have been PLENTY of times that they could have spotted this error. I am so upset about this and will be switching to a different phone company by February 21st (the day my bill is due) if I am not made whole. I advise anyone thinking of switching to T-Mobile to think twice about it, seeing as they clearly have no issue taking the hard-earned money that is not owed to them.

From June 1, 2024 Two stars because the internet does work…read morewell and that is the main point of having their service. Only two stars because I am unable to complete my account registration, which creates a negative series of misfortunes. First, I cannot setup autopay. I have called and they were unsuccessful is talking me though it. I do not know what the problem is. And second, because I cannot setup auto pay, I have to receive paper billing to remember to pay each month; however, each bill I receive is for more than one month's charges and includes a late fee. I do not understand why each bill is not for one month's charges only. I am only four months into my initial contract and already tied of being punished for things beyond my control that no one understands. June 6, 2025 I allegedly now have autopay set up but not before a returned payment fee of $35 was posted to my account, which after speaking to Smithville, they are unable to remove since this is what their bank charges them. So I am being punished for mistyping my bank account or routing number because their system would not allow me to set up autopay in the first place. Super. I was advised that if someone pays late, they can remove that fee. Even better.

Great fiber service! Very poor old dsl though. Glad to have the new fiber installed.read more

(I sent this message, but Socially Up has blocked me...What kind of reputable business does that?)…read more TITLE: Bait & Switch "This message is for the owner of Socially Up, whom I've never had the chance to converse with. I am getting ready to write a review for you on Yelp about how disappointed I was with the transactions we had. Sarah was my rep, but it was Clint who really got me to sign up. The first transaction was called a site edit. I would imagine a site edit would have included more than fixing my FB pixel, but I paid $500 for that and I was grateful to have gotten that far. At that point, I decided to reach back out to Clint to discuss further advertising contracts. He really understood the market I was after. So I sent my $1000 in and waited. I did not hear back, so I followed up and learned that Clint had quit the company. I trusted that Sarah would follow through on the very specific, high-end market that does not exist in quantity in Indiana and Illinois, which was the market she chose to target based on the very few sales I had...I had already felt what traction was like, so I was getting somewhere. Clint had created, apparently before he left, a beautiful video ad. When Sarah took over, that ad was no longer available, so we had to tweak it to Clint's vision with my supplied images. That ad ran for two weeks with only one conversion. There was no A/B testing or follow up. I have read enough about social advertising to be dangerous, but I hired Socially Up because you are the experts. At the two week point, I talked to Sarah, but we disagreed about the Indiana Illinois market. I went in and tweaked the back end. Sarah got upset with me for doing so. The market I was targeting for my silk masks was high end, LA, New York. My previous traffic (before socially up) had come from LA, New York and New Jersey. A few from Bloomington because I had reached out on different platforms. I asked for a refund or a partial refund at the time, but Sarah said the work had been done. That was NOT my agreement with Clint. He said he could guarantee that my sales would justify the money I spent. Perhaps I'm not a big enough fish, but you should have told me that. I am requesting a $750 refund, immediately, or I will post the bait and switch story on Yelp. I would rather not do that because I know how devastating that could be to your business and I'd rather not. I wanted Clint to be my go-to, even if Sarah was my rep. I believe this is only fair. My business has not recovered since, even as I expand into different product lines. I expect a call back from the Company Owner or a venmo refund today. Respectfully, -- Catherine Conlin"

From the owner: Social Media Marketing & Management Designed for Small Businessread more