Salesman at Store on College mall road Bloomington IN is very knowledgable and easy to deal with.

Nykea was incredibly helpful! My husband and I did not know exactly what we wanted, and Nykea took her time walking us through all our options while eliminating options we weren't interested in. What I thought was going to be an overwhelming purchase was made simple. We also appreciated having time to test out recommended mattresses without feeling like someone was breathing down our necks. Thanks Nykea! read more

5***plus Customer service Had to get a mattress for our son attending school in Bloomington. We live out of state and Trevor helped put a mattress and box spring I picked out online, aside for us. We handled the transaction over the phone. Nykea went above and beyond when we went to pick up the mattress. She helped us load the mattress and box spring- in addition showing us how to use the rachets to hold the box spring on our car roof! She was so genuine, knowledgeable and friendly - a huge contribution to this company! read more

Ordered a box spring mattress on 8/20 and was told that it could not be delivered until 9/3. Called on 9/3 for delivery time and was told by Nikea the head manager that the mattress didn't make it on the truck and that we would need to wait another 7 days. Said it was MY FAULT for ordering from the website. Seriously? My son was sleeping on an air mattress. They told me I could come buy a bed in a box at full price. Seriously horrible service. So if you want a lousy bed in a box for that's $300 more than Amazon, you have the right place. read more

Tammy Carson deserves a raise. She is by far the most personable and caring salesperson I have dealt with in ages. She worked diligently and with good humor while this "Goldilocks" tried out bed after bed. I am looking forward to the delivery of our new bed on Tuesday. Thank you Tammy read more

Sales was great. Delivery sucked. They really really suck. The delivery driver could not find my place, and never asked for directions and moved on the next location. When I asked for the delivery status 40 minutes later, they said he was too far away to come back and make it right. So now I have no bed to sleep on and a delivery team that could care less about the job. How hard is it to make a call for directions?. I was home this afternoon to make sure they did the job right. I have no clue when they will deliver it. The delivery service cares not for you......they are just lazy. read more

A new mattress shop in town around the same time we needed a new mattress. We decided to try out Mattress Firm, where we ended up leaving happy (and a few thousand dollars poorer). The staff was very helpful and friendly. Tammy, our "sleep expert," felt like a friend before it was all said and done and before we decided on a mattress. They'll definitely take care of you if you're willing to spend some money. (We couldn't find anything we wanted under $2,000). They have a pretty decent selection, including Tempur-Pedic. You also have the option of financing a mattress for 72 months 0% interest, but you have to get approved first. I would say I will be back soon, but hopefully I don't have to! read more

It was pretty busy and only one sales associate but she made it a point to be helpful with every customer. We tried out a few beds and then went to test one more and before laying down on it spotted a bedbug, needless to say we did not purchase a mattress! read more

I can't say enough nice things to say about this location and the staff working here. My sister had a set back in her life and they went the extra mile to insure that she was taken care of. It was such a nice gesture. I encourage you to stop by here and check out the displays on hand and be prepared to get the same service we did. Forget the rest. Come to the best read more

We had a wonderful experience choosing our new mattress and adjustable base. Tammy Carson was so helpful and patient as she guided us through this process. Shopping for a bed has changed a lot since our last mattress purchase, and she answered all of our questions thoroughly. read more

Great Service and no high pressure. My entire experience two days ago was not only professional, the Sales Representative, Dave, was delightful. My one and only reason for not providing 5 stars is simply because the mattressfirm site has no easy access for writing a review - I could read reviews but could not write a review (which seems to be more of a corporate issue than sales issue). I do like the ease of locating and recognizing, within the showroom, the firm, medium and soft options. And certainly appreciated the sale pricing read more

On Saturday we went into the Mattress Firm Store West, 3257 N Jacob Dr, Bloomington, IN 47404. We paid just over $1600 dollars and were told that if the March 15th delivery date was not possible, that someone would call to let us know. Now today is the 15th, I have lost a full day of work and Jake finally called to say that our mattress would NOT be delivered. Now I would not be quite so upset if someone had called, as they promised, before today to say the delivery had to be rescheduled. And to add to my frustration, I called twice yesterday (the 14th), to check on the delivery, spoke to Jake and was told repeatedly "Don't Panic it will be delivered tomorrow." Jake tried to reassure me that he could guarantee a new delivery date of the 24th (more than a week after promised) on a date that we will be out of town. I told him that the 24th was unacceptable. He then changed it to the 22nd but refused to tell me if I will lose another full day of work because 9-3 is the only time frame he can give me. I of course do not believe a word he said and outside of a very lame apology the only thing he offered me was two pillows. If we wanted pillows we would likely would have purchased them in the store. I told him we don't want any pillows, we want our mattress as promised. He also offered a different mattress, not the one we ordered or bought. I am appalled at the uncaring attitude of Jake and his complete dismissal of the inconvenience this company caused. I DO NOT recommend this company. read more

Just got finished buying a mattress here at mattress firm in Bloomington Indiana, best experience I have ever had at any retail store. Tammy Carson made sure we got the type of mattress we wanted while still staying on budget. Great customer service, Tammy done a great job explaining everything to my wife and myself. I would highly recommend mattress express in Bloomington Indiana to anyone looking for a new or used bed. Just ask for Tammy Carson, she was awesome and helped us out tremendously. Thank you Tammy for everything. read more

After a week my new mattress and box spring arrived. The mattress was soaking wet despite being covered in plastic. The driver said the truck roof was leaking. He said I should go ahead and sign to accept it and then Mattress Firm would work it out. I refused it and asked him to remove it from my house. My old bed was removed to make room for this new one. Now they are saying they can replace it but it will be another week. Not looking forward to a week sleeping on the floor. It seems the local store only has samples and takes orders that are shipped in periodically. I rarely buy myself anything. But it's my birthday today. Needless to say I'm not feeling very good about this purchase. They are supposed to get in touch with me tomorrow about this matter but as it stands right now, I will be asking for a refund and shopping at a truly local company. read more