I finally decided to make the switch from Verizon to T-Mobile. I was so grateful they could pay off…read moremy old phone so I can get a new phone and pay way less for an unlimited everything plan. T-Mobile itself is excellent but the guys here are scammers. They tried selling us something called a "digits" plan and we said no but we received a text message we were enrolled anyway. They also said since I was coming from Verizon I had to pay for the more expensive plan to prove I was staying with T-Mobile and i could cancel it in 3 months. Fast forward to the next bill and turns out we do not have to stay on this plan and with the T-Mobile one plus plan AND digits, we ended up paying $30 MORE than we needed too. If you're deciding whether to switch or not, do it, just don't go here.

It's too bad that the other reviews on here seem to be negative, because my family and I definitely…read morehad a great experience at this T-Mobile! We walked in needing new phones, and as none of us are very technologically savvy, we were expecting to be confused and frustrated by the employee's technological jargon. We also walked in about an hour before closing, which definitely isn't something we'd normally do! I used to work retail and understand how annoying it is when a big family walks into the store expecting a huge amount of help an hour before closing. So basically, we walked in already feeling tired, frustrated, and prepared to be annoyed. Long story short, our assumptions were totally wrong! The employees were nothing but helpful and encouraging during the entire process and did their very best to answer all of our questions in layman's terms. One employee, Kunal, truly went above and beyond to get our phones all set and to work through any glitches--he even kept the store open an extra 2 hours to help us through the long process of transitioning to new phones (we don't change phones often, so we were unfamiliar with the experience). The next morning, he welcomed us back to help out with some other glitches we were experiencing with our phones, which was so appreciated. Thanks Kunal, and thanks T-Mobile for making a process we initially dreaded a thousand times easier!