Absolutely horrible!! There associate Lou was no help and quite the asshole. I went into the store…read moreexpressing problems with my new phone I had bought from him last week, he told me that it was because I had to have dropped my phone and broke it and there's nothing he can do, so frustrating I went to another AT&T in lake grove, where the associate there was so nice in taking the time to look at my phone ask help flu questions, and gave me advice which lead to my phone being fixed!!! With that Lou is not a good employee and doesn't care about the customers he only cares about the paycheck he gets. I will never forget the horrible service, makes me want to switch phone providers if I'm gonna have to deal with this asshole.

Scammed me from the beginning I have 2 police reports. They are recording sim and imei numbers and…read moresettings up the developer mode so it send them your passwords. I have video of it all. The store manger and the women with the fake Jamaican actsent scammed out of 1700.00 And 30 days later 2 out of the 4 phone I can't use because of some device lock it is stuck in. There was another women with a Russian actsent, very attractive women. She keep it professional while she was getting harrassed by a customer. I couldnt believe that the store manger just watched and had the the nerve to tell me that i had to leave the store. SMH shame on you Metro

So my iPhone just crapped out on me out of the blue so I stopped by Verizon to see what they could…read moredo. I felt like the service seemed not very genuine just because it was so professional it was fake as opposed to just greeting me like a real human "welcome to verizon wireless, that you for chosing us today, what can I help you with" uhh hey what's up? Besides that it took about 20 minutes for someone to help me but there were plenty of people walking around asking if I had been signed in yet but no one actually to assist. When I finally got tended to the sales person I dealt with was intelligent and informative however he was obviously selling a sales pitch and I really just wanted a cut and dry response to my question but I understand that's part of their job. Ultimately I walked out happy & the proud owner of a new phone... an HOUR AND A HALF later.

I'm giving this store a 5 star rating for helping me out in a situation that could've been handled…read morea lot different than it was. I went in to replace the tempered glass on my iPhone bc there was a huge scratch along the face. Avi(?) the store Manager replaced the glass & I noticed a bubble underneath. (Ugh!) I mentioned it. He said it was on the edge & should work itself out. I said OK & was on my way. I was in a bit of a rush bc I was dropping my car off at Firestone & didn't want my ride home to be waiting. Unfortunately when I got home, I saw that there was a white speck under the glass that I couldn't remove AND my cell phone case was broken. (Wasaahhhhh!) I called Verizon & was told to come in. This very sweet man replaced both my glass & my cell phone case!!! (Whew!) When all is said & done he not only put the customer's needs first, he didn't make me feel bad about it & I left with a phone that is now in much better condition than it was when I first got there. I truly value that kind of service! THANK YOU AGAIN!

Great cell phone stores with excellent customer service and prices. Excellent sales people who are…read moreknowledgeable and through.

From the owner: We Treat our Customer's like family, with respect, honesty and professionalism. We have the best…read moreprices in town!

I walked in around 2:45 today with my daughter because I needed my cracked phone screen repaired…read more The guy behind the counter was super nice. The service all together was only about 15 minutes -- I was happy about that because I thought I'd have to leave the phone there and occupy myself for an hour or so. I waited in the car, went back in and my phone was ready. I also purchased a glass screen protecter. Excellent service. 10 out of 10 would recommend.

They told me it was a free diagnostic got to the store it was a random price and than tried to up…read morecharge me on a screen that wasn't even diagnosed to even say I need a screen. This place is a total scam. don't waste your time coming here I did.

"Customer service sucks. Tried to lowball my refund. Zero effort. Thanks for the runaround,…read moreVerizon."

Purchased a new iPhone online from Verizon. Drove to the V store at the Smithaven mall. I wanted…read moreto utilize the stores WiFi to pair my old iPhone with my new. The employee, (jerome, he said his name was), told me it would cost me $30, to use the wifi for this purpose. I just spent $1300 on a new phone as well as a much higher cost plan, and that's the service? I'll go back to just buying my phones from the Apple Store, as they are trained professionals. Big pass on that Verizon store at Smithaven mall in lake grove.

After a bad experience at the location near the Smithhaven Mall recently, we went over to the one…read morein Seldeb. What a huge difference! The sales rep we worked with was knowledgeable and helped my husband and daughter get the exact phones they wanted and upgraded our service & perks.

Loved this place, it was much easier and quicker then going to the bigger well known store by the…read moremall. I opened my first phone line under my name and the two gentlemen helped me get the best plan and best deal! They made it very simple, it was very clear and I felt like I was important. Muj I believe his name was, he was great at helping me with this!

I've been dealing with this store for over 20 years, and have seen it go through many different…read morechanges of staff. The current manager, Luis, is friendly, knowledgeable and efficient. He spends time with his customers and has answered every concern with technical savvy. I highly recommend this store!

Gabriela was a tremendous help! I went to get coverage for my trip to Italy, and she set me up…read morewith a new phone and great accessories Turns out I was due for a free upgrade, per Gabriela. She's friendly, and more importantly, very knowledgeable. She took a lot of time with me. She's really great!