I had to take time out to let you know how special your store at 3427 on Cummings Street in…read moreAbingdon Virginia! Every time I've gone in there they go above and beyond to try to help me I'm not that kind of computer type person so this last experience I had with Trisha Mullins was a very special she is a very kind, professional! Thank you for always being so helpful and most important always greeted with smiling faces! Keep up the great work I see a great future for Miss Trisha!

I have taken many packages to this location over the past 8 or 10 years for packaging and shipping…read more They've never packaged anything while I waited - instead, they usually set the package on the back shelf and I assume they package it when they have a slow time. I've never had any problems with them until recently. I took two pairs of shoes to the store with return labels. I asked for two boxes to package the shoes in since the shoeboxes needed to be packed inside another box per the return/exchange instructions I was given. The girl at the counter said she has a special container for shoeboxes. I said "Ok, as long as they are packed inside another box and return in the same condition they are in now." I asked how much I owed for the packing materials and she said nothing. That seemed a little funny and I asked again, "What do I owe for the boxes?" She checked the prepaid return labels the shoe company had sent me to use and said "Nothing." It was obviously my mistake to believe her, but I did, and left. The shoes ended up being sent back to me from the shoe company because the UPS associate had simply taped my return labels directly to the boxes and shipped them that way. I took them back to the store and asked to speak with the manager. The young man at the counter was apologetic about the situation, took photos of the damaged boxes, made copies of the return slip from Shoebuy stating the return could not be processed, and said he would have the manager call me. I never received a call. I called the store three more times and requested to have a manager call me, and went in once. The time I went in, the floor was covered with damaged packages that the associate told me were waiting on their manager to approve/deny claims. The manager is Sheila Rohr and after two weeks of trying to reach her, she never returned my call. The girl working there told me that Sheila is almost never in except to sign paychecks on Fridays and does not return customer calls. When I filed a claim with UPS customer service, they reached out to the store and advised me that the store associate said she had told me twice that I should package them correctly or they would be returned. This is absolutely not true and I am very upset that the associated lied about the situation. I'm not exactly sure WHY she did not package the shoes as I had asked to begin with, but whatever the case may be, mistakes are made sometimes and the best thing is just to own up to them and be honest. The insurance would have covered the cost of the shoes (they were $57), I would have been satisfied with the resolution, and would have left a positive review and continued to use the store. However, lying is unethical and that is what has upset me the most about this situation. I am very upset about how the situation was handled and that the manager has still made herself unavailable to speak with me. UPDATE: 11/29/16. I did finally receive an email from the store about this issue. Basically, Sheila wrote that she was not going to play the "he said she said" game and if I would bring the shoes in to the store, she would write me a check for the cost of the merchandise and then sell the shoes herself on Ebay. There was no apology or apparent concern for the entire situation, but it in the end it was resolved. I took the shoes to the store and there was a check for the cost of the shoes. I am still pretty frustrated that it took almost a month and a half to get the issue resolved and that I had to spend time on the phone with customer relations and write letters to corporate before the issue was resolved. I did feel that I should update the review to show that the issue is resolved; however, I would not change my rating from one star.

Spent over an hour at the Abingdon Verizon store setting up a multiphone account with Alex. We…read moresigned under the accepted terms, conditions and pricing. A few days later we received an itemized account showing monthly charges $20.00 more than the original contract. We met with Alex at the store to review the contract. He and his manager agreed that it was their mistake - but there was nothing they could do to correct it. - Would suggest anyone dealing with these guys be very careful.

I just want to talk about Kayla Stevens, and a word patient as a saint, she knows her phones! She…read morehelp me upgrade to a newer phone and made sure that I had all my passwords put down in a safe place and spend a lot of time with me putting apps on and just making me feel comfortable with my new phone. Kayla you're Asset to this Verizon store they should be so lucky to have you. Thanking you again, Kimberlee

So over the last 30 years I have been with this about every cell phone company you can think of…read morefrom LA cellular to Pac Bell and all the rest in between and after! I dropped my phone and cracked them on a pretty regular basis so I replace my phone's usually twice a year. I have a traumatic brain injury and can sometimes be a little wearing on people as I ask questions that maybe most people don't ask hahaha. But I was so impressed with Janet at this particular MetroPCS that I actually drove back to the store the next day to get her name. She was patient, polite, educational and most importantly informative. She stayed late with me and answered all my questions and even it was very considerate of me when she needed to call and ask a question!! So it is without any reservation that I recommend Janet!!