So over the last 30 years I have been with this about every cell phone company you can think of…read morefrom LA cellular to Pac Bell and all the rest in between and after! I dropped my phone and cracked them on a pretty regular basis so I replace my phone's usually twice a year. I have a traumatic brain injury and can sometimes be a little wearing on people as I ask questions that maybe most people don't ask hahaha. But I was so impressed with Janet at this particular MetroPCS that I actually drove back to the store the next day to get her name. She was patient, polite, educational and most importantly informative. She stayed late with me and answered all my questions and even it was very considerate of me when she needed to call and ask a question!! So it is without any reservation that I recommend Janet!!

This review is long over due. I live in Texas and have been paying for my mom's service, originally…read morethrough Sprint, since after my father passed several years ago. Before getting this iPhone, my parents only used flip phones. The thought of getting her first smart phone in her 70s really stressed/scared my mom so much. Well, over the years she became more comfortable; she still only knows the iPhone basics tho lol. She is extremely hesitant of any change. Trying to teach and guide my mom over the phone, with 1000+ miles between us...not easy lol but she's a trooper. With all this said, in June of this year, because I procrastinated with getting the T-Mobile sim card switched over, my mom lost service. She panicked as she did not have a landline. Also she drives a great deal daily. (This is why I insisted getting her an unlimited data/internet mobile phone.) Unfortunately, there was no way I could walk my mom through switching the sim card herself. I immediately called T-Mobile on E Stone Drive. I was blessed that the manager Brandon answered. I wanted to make an appt for my mom to come in. I needed the staff to be patient....very patient as English is my mom's second language and she was nervous. Brandon assured me they would have no problem helping my mom asap. He put my mind to ease. When my mom arrived; I was put on speaker phone briefly to keep me updated. My mom called me after to say how everything went quickly & so smoothly. She was relieved & said Brandon & his staff was wonderful and very nice to her. :) I'm so sorry this is a book as I rarely do reviews....but it so important for me to share this & to publicly say Thank You to the Kingsport E Stone T-Mobile store from my family all the way from Texas!!!

I had a phone issue NOT caused by Best Buy but Daniel with the Geek Squad and Sam (?) in the…read morepickup department were excellent!! He took the time to get my phone fixed and transferred over to the newer one that I did get from them. HIGHLY recommend Best Buy at the Pinnacle! Awesome job guys!

Nice, helpful staff. The store is very open and easy to navigate. There appeared to be a good…read moreamount of inventory especially given today's standards.

Lane tech services has to be the best technician i've ever had an experience with. Nice, smart and…read moregenuine people that help with pretty much anything!

Had a shattered screen on IPhone, couldn't see anything. Made appointment for the next morning. I…read morebelieve it was Josh (the manager) that greeted me and walked me through the process. Verified all of the info, and was very thorough in making sure that all the questions were covered. He said that it would take a couple of hours. When I went back at the promised time, phone was ready to go. Very smooth process, and would highly recommend. Thanks

I came here to buy 2 new motorized wheelchair batteries for my papaw so he could get around and the…read morecustomer service was aweful. The didn't try to help whatsoever and I could tell they just wanted me to leave. I was very polite throughout the whole conversation I had with the employees. I have never written a bad review on anything else because I felt as if it was a waste of time but I feel like people should know about this place. Stay away from this particular store and order online if you can.

My son purchased an Xbox elite controller. He tried it and it was broken. He had a receipt. It…read morehad been less than a week. He went back and tried to return it with a receipt and they would t take it back. They said we will give you a new one. They handed him a new one, cut open the seal and said here is a new one and we will not return it. What horrible customer service.

Yay. Very nice staff and will really help you with the games or items you're looking for. Ask for…read moreJamie and he will assist you in every question u have.

this store is a great place to go if you want to be yelled…read moreat by the manager and treated rudely by the girl who is typically at the front desk. Absolutely the worst I've ever been treated in a store! I was being yelled at while I was walking out the door. At least the verbal assault is free and not overpriced like their boxes.

Yes they are great here! Very outgoing sweet ladies that were very thorough! Sally and Heather are…read moreso much fun! Thanks guys!

You cant ask for better Service! The manager at this location is top notch!…read more If I could give them a million stars I would! Thank you Andrew!