They are the worst service I have ever had. My internet goes out once every two months and it…read moreusually take a couple of days for repair plus have have to stay at home all day because there repairs are from8-5. I have had them 15 years(now I'm up to 10mg DSL per line I have to have 3 lines at $150 per month just to get anything done). They have been her at least 200 times and I can prove from phone records they have only reimbursed me I believe &5 dollars and there was one point couple year ago they had to replace mine I did t have internet for a month and NO credit. Please someone bring internet to wycoff drive abingdon

***THIS REVIEW IS FOR FIBER 1K CONNECTION. NOT RURAL ASF DOGWATER SATELLITE***…read more specifically central michigan. alma/st louis flawless connection. everytime i run speedtest its 942/942 cheap. i cant get 100mb upload from any other provider at resident locations in this area. streaming to twitch 1080p crystal clear for thousands of hours. after 24 months service ish. can say its gone down ..... 15 times? ish. average downtime less than 60-90 mins. think the worst outage day was like 16-18 hrs. cant expect any better for uptime. nobody 100% not sure why reviews on fiber service are so bad. have literally had 0 issues. bill stays the same. nothing more id ask for from internet company at 25% the price I would've expected to pay for this speed.

*As an employee (as of 7/15/25), they owe me thousands of dollars in expense reimbursements from…read moremonths ago and nobody seems to know where they are or when I will get them. They require driving 800 to 1000 miles per week with the empty promises of mileage reimbursement. *They also promised a very good income and I've not even made income above poverty level after months of employment because they don't know what they're doing. *There was no protocol for onboarding or training. ** The CRM system that the sales people are required to use sends them to home after home after home of those that are already customers of Point Broadband, which makes them look like they have no idea what they're doing and upsets the customer. The same system sends the sales people to homes that aren't even serviceable in the first place. This same system also sends them to homes of former Point Broadband customers, and I was told multiple times by those former customers that they would never try Point Broadband again because of unreliability. One particular day, I processed 6 sales only to find out PBB doesn't even service the entire area I was sent to. This happened multiple times. *All of the marketing material in my market advertised offering home phone service. I sold home phone service to a lady who went ahead and disconnected her previous Internet and home phone service (on her PBB installation date) only to find out when the technician went to do the install that we don't even provide home phone service in her area *As a customer, they allowed my home Internet service to be down for five days straight over a holiday when I had guest coming that needed to communicate with their children while they were here and Wi-Fi calling is the only way to make calls in my home. *In my opinion, someone at the leadership table does not care or is asleep at the wheel. **To the good people that I convinced to try PBB, I apologize.

Service has been as advertised. 10mbs, always running at least 9.5 so it's good…read more Giving two stars because of billing practices. Yeah, I know, I know, phone companies and utilities in general are known for their shady billing practices. But I just thought I'd write for the record... The deal where you get 10mbps service for $34.95 per month for 12 months with a 12 month contract is false advertisement. It should read $34.95 per month for 10 months and $44.95 per month for 2. The reason for this is you are required to sign up for autopay to get the extra $10. But I could not sign up for it until a bill was generated. Once a bill is generated it already has billed for a month, and a prorated month. Then you're first bill will only have a one time $19.00 promotional discount, when it should be $19.00 per month. (two months), basically if I get what they promised, I should have received $60.00 off my first bill. Because the standard price for this package is $63.95 per month. They charged me for two months at $63.95 and only took of $19.00 total (on time). Then they tell you that even though you a paying for a prorated month, they do not take off the extra $10, even though I signed up for autopay the very night the bill was actually generated. I'll be watching my next months bill. He said it would be normal. I felt like if it's not it constitutes a clear breach of contract on their end (oh that's right, these contracts are made to protect THEM), but it doesn't matter any way. In Damascus VA, there is no other choice for high speed. Unless you want to go with Zito and pay $50 per month anyway for an average speed of 0.05mbps. Oh, and it took 1 hour and 25 minutes on the phone (mostly on hold) to score this extra $19.00 taken off my bill. When it should be have been $39.00 off the bill. So I got screwed out of a good amount of time and money.

From the owner: CenturyLink offers a complete suite of broadband communication and entertainment services for…read morebusiness and residential customers. Residential services include reliable local and long distance home phone service, high-speed Internet including Wi-Fi, and satellite TV from DIRECTV - all on one monthly bill. For businesses, CenturyLink has a comprehensive range of flexible and integrated telecom and data communication services designed to help home offices, small businesses, medium sized businesses and enterprise business clients be more productive and communicate with their customers. Telecom solutions include local phone service and equipment, data services, long distance phone plans, Business-Class High-Speed Internet (DSL), mobile phone plans, satellite TV from DIRECTV, high capacity data network services, voice and data communication equipment and Managed Network Services (MNS). CenturyLink, the result of the merger of CenturyTel and EMBARQ, brings together two outstanding companies to create an industry-leading communications and entertainment organization. We operate in 33 states, with more than seven million access lines and more than two million broadband customers. CenturyLink believes that by focusing on the communities the company serves and by employing common sense and practical ingenuity, it is able to provide customers with a committed partner, dedicated customer service and innovative products for work and home.

Horrific service, scam billing, monopoly ripoff, costs more by +$100 for SAME BUNDLE I had in…read moreCalifornia with 1 less premium cable channel. And here I sit in the dark lighting candles for tje 2nd time this week, 3rd time in 6 weeks with NO INCREMENT WEATHER ISSUES (NOT even high Temps this summer)and ZERO EXPLANATION from this AMATEUR 2-bit company. They are out of their league AND have the nerve to price-gouge when they have no business in this BUSINESS. Really disgraceful. M. Preston P.s. my home phone thru BTES has had another person's outgoing voice msg recording for 2 years and BTES keeps saying 'you must be mistaken'. I thought 'party lines ' were a thing of the 1960s! I need te landline so I'm forced to just NOT ENGAGE the voice-mail option. These people are pathetic. ​

We have had BTES internet since January, 2024. Excellent service without interruption.read more

Spent over an hour at the Abingdon Verizon store setting up a multiphone account with Alex. We…read moresigned under the accepted terms, conditions and pricing. A few days later we received an itemized account showing monthly charges $20.00 more than the original contract. We met with Alex at the store to review the contract. He and his manager agreed that it was their mistake - but there was nothing they could do to correct it. - Would suggest anyone dealing with these guys be very careful.

I just want to talk about Kayla Stevens, and a word patient as a saint, she knows her phones! She…read morehelp me upgrade to a newer phone and made sure that I had all my passwords put down in a safe place and spend a lot of time with me putting apps on and just making me feel comfortable with my new phone. Kayla you're Asset to this Verizon store they should be so lucky to have you. Thanking you again, Kimberlee

The door-to-door sales representatives for Spectrum were not honest with us. They told us the…read moreinternet service would be $30 per month, the router would be free, and the price would be locked in. However, before the installation appointment, we received an email stating the service would actually be $40 per month with a "-$55 promotional discount," and that the promotional rate would last for 24 months. That means after 24 months, the bill would increase to $95 per month before taxes. My wife and I were upset because this was not what we were told. The installation was rescheduled twice due to weather. When they called again to reschedule, we told them we wanted to cancel. The representative became rude and told us we had to call 888-438-2427 to cancel. We called, and a representative from the Miami office was very helpful and professional. She explained that the door-to-door salespeople are third-party contractors and cannot set up billing the way they had described. She also clarified that the router is not actually free -- you still have to pay for it. She successfully canceled our service. Despite canceling, the office in Bristol, TN continues to call and harass both me and my wife. Based on this experience, I would strongly caution others to carefully review all terms in writing before agreeing to service. If the calls continue, I will consider contacting my lawyer.

Had the service for a year had no issues. I upgraded to the 1 gig line and have had issues ever…read moresince. Speed test shows a gig at equipment but on any device I test I usually receive between 80 mbps to 150 mbps. I have contacted customer service. They sent out a tech. He confirmed but was unable to resolve the issue. I try to keep my device on the 5.0 ghz and on ipv6. Speeds there are about 250mbps. While nowhere close to what it should be it was better, however it reverts back to the 2.4 ghz and ipv4 in less than 2 min each time I set it up. Spectrum has no option to separate and only run one setting.

Aaron's is a good company. They did a good job with hooking up my satellite and were there in a…read moretimely manner. However Directv is awful. They now have become just like Verizon and Comcast in that they don't give you that much for how much money you pay and you never pay what they say you're going to be charged. They give you some nice, FAIR number and then tack on all these little charges that really add up to a lot. It's sad being as my family has had Directv for a decade and a half that after I cancel they raided my account 13 days before the bill has always been paid and left me with absolutely nothing for my family, literally. I've paid them every month for years and now they act like I'm evading paying them when it wasn't even time to pay the bill yet. Greedy! P.S. Aaron's, if you don't want this Yelp post on your business then tell the cowards at corporate to set up a Yelp account and stop putting their crap off on the little man.

From the owner: Aaron's Satellites is an authorized DISH Satellite television Retailer specializing in Satellite…read moretelevision and Internet. We are your local choice for DISH service. We are dedicated to serving the local community of Damascus, VA. DISH is the best choice for value, technology and customer service. Call or stop by today.