I really do enjoy coming inside this store particular I guess from my experience, which has been a few, I have had an experience where I definitely left happy and not oversold. For Christmas I was able to open a another line for the iPhone 15 for babygirl which IM THE GREATEST MOM AWARD FOREVERRRR. But the guy gosh I forgot his name was super sweet and very helpful in making sure the decision was perfect to adding to my bill. Then today Natasha was a hero as much I wanted the Flip 5 she wa like na S24 drop next week and that's what you need to get plus my best friend in my ear was saying the same thing. read more

I am a convert from Sprint to T-Mobile. I settled with Sprint for many years. After hearing about T-Mobile, I loved the promotions and the messages I have been overhearing about them. I am very excited to join the T-mobile family. However, this location is very misleading and would say anything for a sale. I am in the business of customer service and you would honor what you say to keeep your customer satisfied. According to T-Mobile advertising's, "They remove barriers and do good by their customers and ranked number 1 in customer satisfaction". I traded my paid off IPhone 7plus and got the full value T mobile offers which is $390. The rep there explained to me that $109 dollars will come out of the available credit onto the activation fees and taxes on my new phone. The remainder will get credited to my bill. This confused me as I got thrilled in excitement and asked the rep, Joseph. How does this get credited? He replied to me you won't be paying a bill until your credit is finished. $281 dollars remained, so WE both did the math. $281 into $105, my bill amount, which equated to 2.5. I asked Joseph when will I be paying for my bill. He confidently replied March. I then asked him a few more times before making my exit. He ensured that I was 100% not responsible for both January and February bill because of my credit. I received my bill statement and seen a balance. This troubled me. After revisiting the store and following up with Joseph, he conveyed to me that my credit is now spread amongst 24 months and not given as a full lump sum. I asked him why did you tell me other wise. He said that he did it for another customer previously and they got the full lump sum. On Top of the misleading and deceptive initial conversation, there was no credit on my account. If I did not follow up with first fib. I would of never gotten my credit. In the past T-Mobile was known for its hidden fees, which as been corrected. However, it transfigured itself from hidden fees to hidden messages. T-Mobile thank you for being my service provider. Nonetheless, I would never recommend this location to any persons, because I would not want them to be a victim of fictitious information. read more

Never get a T-Mobile revvel. Been having problems with it since I got it. T-Mobile will hand tie you with this. I had the phone replaced after 3 days since nothing worked on it. After a month the s card was replaced. Another month they tell me problems with the phone they can do a warranty exchange for a price. I've been with T-Mobile 17 years and this phone and the people defending it sucks. I'm stuck with a phone that works 1/2 the time and unless you want to fork out money you are stuck. Bend over TMobile will stick it to you with this phone. Their fault and you pay for it read more