I cancelled Optimum in December 2025 after repeated price increases despite a "lifetime rate guarantee." I was told my service was cancelled and returned all equipment. They continued billing me anyway. Multiple calls resulted in endless retention attempts, blocked transfers to the cancellation department, and demands that I pay disputed charges before cancellation--despite already cancelling. Extremely frustrating and unethical process. Consumers should be cautious. read more

Optimum is a terrible internet service provider but the staff in the store was nice. They were helpful. But the company itself will overcharge you for years. read more

I'm not a fan of Optimum. As it has happened to many people, Optimum is the sole internet provider where I live. This is because internet providers operate like drug dealers, dividing up the territory so that each provider controls a specific territory without any competition. Small digression: Optimum provides customers with a router and a modem. The router is free, but Optimum charges $10/mo to rent the modem. Both router and modem provided by Optimum are crap: as soon as I installed my own router and modem, the internet speed went up 2x. If you are planning to use Optimum for at least 2 years, it makes a lot of sense to buy your own router and modem, particularly if you are working from home. The 4 stars are entirely for the people who work here. After buying my own router and modem, I had to return the two original Optimum items to an Optimum store. When I came here, there were 4 people working at the windows, and a line of about 20 people. To help the people waiting in line, one employee would collect items you had to return and scan them for you; if you didn't need a receipt, you would then receive a notification by email. Another employee would help people who wanted to pay their bills in cash; this was mainly elderly people, so I am sure not having to wait in line for 45 minutes was appreciated. Unfortunately I needed a receipt, so I had to wait in line. The security guard at the door displayed remarkable calm and patience when one customer became gratuitously belligerent, and started insulting the security guard and his entire genealogical line at the top of his lungs[1]. The store, despite being located in a rather squalid part of Brooklyn[2], was very clean, and one person was constantly spraying disinfectant and cleaning all surfaces; something I appreciated since I had to visit during COVID and not all customers were wearing their masks properly. So, thank you, Optimum employees. You work for a miserable company at a miserable location, deal with some miserable customers that disregard safety measures and waste no time to insult you while still taking your job for granted, but you still make an effort to help people. You certainly made my experience -and that of several customers in line- if not pleasant at least a lot less miserable. --------------- [1] Seriously, I would have called the police and asked for that person to be removed. [2] Minus one star for that. read more

Came to this location to return cable boxes and remotes. The process was seamless even though they only allow a certain number of people inside due to covid. The security guard was friendly and directed people to stand on the circles to maintain social distancing. The representative that I dealt with was very nice & came out from behind the window to collect my bag of cable boxes so I didn't have to pass each one through the window. She was fast, efficient and friendly. Great experience. read more

Optimum - Internet Service Providers Near Me - Brooklyn, New York

If I can give 0 stars I would. Optimum customer service reps are so full of bulls***. Run as fast as you can from this company & dont look back.After 20+ yrs of being a loyal,good paying customer they say I cant lower my internet bill.Who the hell pays over 100.+ for only internet service??? Talk about giving you the shaft. ....Only if your a new customer will they sucker you into a low price & then hike up the price without warning. I think their business practices need the attorney general's office to look into it . Now I understand why their losing customers. Oh & altice is just another crappy service with a twist. Optimum... Arrevadocchi,Adios & Goodbye.& so-long just found another service...cant wait to dump your sorry a**. read more

Because of covid they can only let a certain amount of people in. I think it was 4 at a time. The place is fairly big and they had 4 windows open. As soon as a customer left another was let in. It moved. I finally got my cable on after 16 days of no tv. They were fast and friendly service. read more

I had to return my cable box from my old apartment. The location is in the middle of absolute nowhere but the return was quick and easy. read more

This location, somewhat out of the way sees a lot of traffic at almost every hour of the day. I went in today to return a modem (no longer with Optimum yayyyy) and luckily for me I was in and out of this place. Walked in, hopped on line, return their modem, and was on my merry way before I could notice i was even there. But I actually noticed a few things.. Me being me I noticed: - security guard on his cell, chilling on the chair - place was very clean and easy to maneuver - optimum employees worked quickly - wait was not annoying as usual - bikes aren't allowed inside - security requested a lady fold her baby stroller - they give small, white paper receipt now (instead of the giant pink ones) read more

See all

Man, they do not mess around. We just paid our cable bill, called to tell them we were moving, and they shut off our cable that day and informed us we had to drop off the box way out in the middle of nowhere. It is what it is, I guess. But I wish my husband had kept his mouth shut till March Madness was over. I should be packing, anyway. So, we're watching antenna now. Pros, okay movies you forgot about like Family Business, a heist film with Dustin Hoffman, Sean Connery and Matthew Broderick. Cons, all the ads are for old people i.e. catheters and boner pills. (One awesome one for PBA, when you have random bouts of uncontrollable laughter and crying. I had no idea this was a problem? Also, at first I thought they said PBJ.) The new place has direct tv, so no more Creepy Rob Lowe commercials. I'm kinda over them. read more

Nice and clean location. The decor is really nice. There is seating to accommodate all. I'm always in and out, the wait isn't long at all. read more

See all

Optimum has the worst customer service, they will waste your entire day and tell you the problems you're experiencing aren't real. If you have internet issues and ask them for help they'll send a technician over who will tell you that 'nothing is wrong' and charge you $80 for doing absolutely nothing, all while your internet still sucks. If you can use anyone else I recommend it. This company sucks read more

OMG, this store. And service. With only two staff members and thirty people on the line waiting, I have the right to be a bit aggravated. I was only here to return equipment which I had to do within thirty days of cancellation. Dealing with Optimum in general was the worst ever. From setting up the service (which involved a few rescheduled appointments on their end because the rep never showed up) to multiple, annoying calls to update my service, I was ready to sever my relationship with Optimum. The service was also spotty and would always drop in the night. Always. Despite the long line, returning the equipment was therapeutic. After I was done, I did cartwheels out this damn store. read more

Do yourself a big favor, and don't be suckered in by Altice Mobile's cheap prices. You get what you pay for; and in this case, even less. Absolutely ZERO customer service options. No one knows anything, nor anyone who knows anything. The store in Long Island was closed for renovations, but had a different town listed as the location, so like an idiot I drove there...hoping for at least a little help. No phone service, no reliable help. Also, thier text messaging is not compatible with some text services; which by the time I figured out, I had lost a gig worth a few hundred dollars...so I am going to sue Altice by serving them process at 1111 Stewart Ave in Bethpage....maybe they'll finally figure out how to be reached then. read more

Went here on a Sat to return my router. Customer service was nice but overall service of Optimum is not the best. My internet has been horrible and it was to the point where it was interfering with me working from home. I am upset that I may be charged in Nov even though I returned it in time before they can bill but so glad to be done with them. Idk realize how problematic they are till going to the place. It was a woman next to me complaining how they charged her damn $400 for shoddy service. I was like good riddance. Overall, if you have options, dont do Optimum. read more

Watch out for the billing. We have experienced 20$ a month price hikes annually for the last two years. When we signed up it was around $40 and now this coming year it will cost $82. This is for the same internet only service (optimum online 100mbs + 200). No explanation in the changes. No list of actual costs anywhere. Everything is hidden behind promotions that randomly get taken away and added as the cost of services increase. This year the listed bill price of optimum online jumped by $40 (with a new $20 promotion credit). In another year optimum online will probably cost $100. This info can only be found on pg 3 of your bill. It is not reflected on pg 1. We also own our own router and modem. Otherwise, the service works well for extended periods time with week of issues happening infrequently. read more

This place get crowded but the line moves and for the most part the representatives are polite and pleasure. So I'll give it 4 stars. Why not five? Not crazy about the location. read more

If I could give this company a negative 1 or negative 10 I would. They are a horrible company. I work from home and I have been trying to finish my Phd, therefore I need internet. I called them because I have been having problems with the internet. They tell me that its my decives. I have three different laptops and two phones. I they finally send someone to check it out and realized that yes, their services are not working. He tells me I need to get a different box. I say fine. He couldn't put it in, so I had to call in and wait for someone else to come out. I wait another 4 days for this person to come. He sets up the "new" boxes and it still doesn't work. I tell the tech its not working and his response is, I have to go. I still don't have a working service. I have been on hold for 2 hours. This is rediculous. The tech then proceeds to try to hop my fence because I am asking him to come back in the house to look at the boxes that he did not fix. His response is well its working on my phone. I have to go. I ask for his supervisor's number and he says I have to call customer service. read more

I live in Dutchess County and am waiting for FIOs. As soon as FIOs is available, I am dumping Optimum. What they do is offer this "triple play" cheaply and then after it expires, start raising your cost like crazy. Please know that they have raised my monthly cost SEVERAL times over a short period of time. In fact, it went up twice within one year. No explanation or notice. When I called at one point in the past, they told me they knew there was no other provider in my area. In other words, I had no choice. Also, please know that the idiot who installed the service ruined my phone lines in the basement. That makes it more difficult to go back to other service. If you have ANY OTHER alternatives for phone, internet, or TV, do not take Optimum. read more

*This review is for Optimum Home Wifi* I moved to Brooklyn in November, and originally chose Verizon for my internet. The speeds were ridiculously slow and there was no FIOS available at my apartment. Long story short, Verizon is still (after three months) after me for funds I "did not pay" after cancelling, and I am beyond dissatisfied with their service. So many hours of my time have been wasted on the phone with customer service. THEN I called Optimum. They made an appointment the following day, a very friendly man installed my internet, and he asked where I wanted the modem and kept everything discreetly tucked away. Much better installation than Verizon hands down. Optimum's home Wi-Fi (Ultra 50 plan) works perfectly. I host webinars for work, stream Netflix, and my boyfriend plays online games via PlayStation with no issues. Their online bill pay portal is awesome, no old-school interface like Verizon's was. Everything is fresh and new, easy to navigate, and if you have any issues you can call their number and the tech support will walk through it with you. I have been extremely satisfied with my Optimum service!!!!! Please don't make the mistake I did with Verizon DSL! read more

Before coming in to change my cable boxes and make changes to my plan, I was expecting a total sh*t storm of people and horrendous service. But the second I stepped foot in there the boxes were taken out of my hand and I was directed to the first available window. The service was great! The guy answered all my questions, made great suggestions and swiftly took care of everything in one smooth transaction. I have to say I was shocked by the great service, considering the neighborhood. The location is far from me but not as far as it could be. Overall, great experience! Keep up the good work guys! That's how service should be done. read more

Terrible customer service. Bait and switch tactics. They will over charge you for everything. Use of a modem, $10 per month x 24 months and they still want to charge $280 if I don't return it to their 1 store in the deepest part of Brooklyn possible. This company is a scam. A class-action suite is in order!!! read more

Per the optimum rewards help chat: the Flatlands Optimum Sore is still open. It is in the Pathmark Shopping Center right on the corner of Louisana Avenue. It's situated right next to Dunkin Donuts, across the street from the Christian Cultural Center (CCC) church. read more

Quick and pleasant experience dropping off my cable box! I went around 3:00 on a Saturday and was in and out in about 5 min! Lots of staff kept the line moving, and the young man that helped me was very pleasant and professional. Closest train is the L to 105th st.... Then you have to walk about 10 min. Really didnt feel like walking back to the train, thankfully the store is right next to a grocery store, so there were a ton of cabbies out front who could give me a ride back to the train. All in all a quicker and far more pleasant experience than I was expecting. Four stars! read more

Altice mobile is horrible. Zero customer service. They say you can cancel at any time but you really can't because there is no way to cancel. read more

I made two trips to this store! I had to exchange a cable box because mine wasn't working. The guy who helped looked distant. He gave me a defective box. I had to go back the next day and I made them plug in the box to make sure it was a good one. Then I ask for a bag and the woman says NO. I said you are giving me a bag I made 2 trips here!! She then gave me a bag. I'm switching to Fios as they don't have the issues optimum has. The optimum store was really far from me also. I'm very dissatisfied with their customer service the bill their lack of good channels. oh yes and their so slow internet read more

Be careful!! Seriously, Worst support. Don't waste your time!! I can't give them even 1 star. I recommend other provider if you can find. When I lost internet connection, they say come and exchange router at the store which is far in Brooklyn. Also when I try to cancel this service and try to find other provider, they same thing. Come and give router back to our store. This company gave me piece of shit router to me and asking me to come to store. When I lost internet connection, I called them and technician suppose to come but they say excuses and NEVER show up and NEVER call me back even if they say they contact me via phone or email. read more

I think Cablevision as a company should be ashamed of themselves. I am a customer with them for over 15 years, the last 10 internet only. I am paying a lot of money for them, and they never try to please you as a customer, only to get more money from you. I understand they are pretty-much a monopoly in my area. Now, that so many people lost their jobs, and it takes a person 2 hours to get to a live agent, who can resolve nothing, it's really a disgrace! read more

Optimum is garbage. The internet service is patchy at best; i get dropped about once a day. And I've never gotten anywhere close to the 100mbps that I'm paying for. Customer service is worse. They are unhelpful, they tell you things are fixed when they aren't, and sometimes when i call with basic service questions they terminate my service and claim that i asked them to do it. It's not even cheap! No one should use Optimum. read more

I'm reviewing Altice Mobile. DO NOT SWITCH TO THEM!!! If you ever need customer service you'll regret it. I received a SIM card that was for a damaged phone I no longer use, and trying to get a correct SIM card was a nightmare and I never received it. After many sessions on "message us" and many hours, most of which were holding, I cancelled my service and specifically told them not to take out payment from auto pay (what a mistake it was to sign up for that). Eight days later I was charged. I'm asking for a refund for the 2 months of unused service, and as I write this I'm on hold with them (big surprise). There is NOTHING they can do to change my mind about them, including sending me the correct SIM card, if this is the way they conduct customer service. It remains to be seen if I'll get a refund, but there's always the ability to file a complaint with the State's AG office if I don't. read more

Optimum is terrible. Use any one else if you can. Expensive and inconsistent speeds. Terrible customer service.

I recently requested in-home customer service to help fix an issue with our internet and router. The issue was explained in depth on the telephone and they said they would send someone over to deal with the specific problem. Well, someone did come over but they might as well have sent over an inanimate object. The employee had no idea what the issue was, no advice, no comments, and didn't even know the prices of the four Internet plans the company provides... Most of the interaction involved me asking questions and posing possible solutions while he stared at me with expressionless, glassy eyes. I would not recommend this provider simply for its customer service, or lack thereof, to anyone. Look elsewhere. read more

Noticed that they are now charging an Network Enhancement fee for my internet. This fee is to upgrade their infrastructure. Definitely a scam and shady practice by Cablevision/Optimum online as this should be incorporated into the monthly service plan and not as an additional fee. read more

Most people I talk to tell me that this optimum store is out of the way. I have have to admit have never seen a long line here ever. I was in here returning an old cable box. I was in and out within five minutes. There was a couple of things I did notice. First security guard was keeping a close eye on everyone that walk in the store. Second the tellers were very friendly and very direct straight to busy. Third the teller that service me with my new hd cable box forgot to give me a video/audio wire I return and the same teller gave me one with out any problems. Go here at the right time and you will be happy with the service. read more

The four stars is for the service I received at this Optimum location--I was in and out in less than 10 minutes. BUT this store isn't conveniently located (unless you live near by or have a car, or want to pay a crazy amount for a car service). It took two trains and a half hour walk from the L train to find this place. Would it kill you to have a store in Downtown Brooklyn Optimum? Complaining aside, I couldn't have asked for an easier return. I was returning two sets of equipment from two different accounts, neither of which I was the account holder on, and I expected some issues but the devices were scanned, I was given a ticket for each account, and I was on my way, making the return journey back to the train. read more

If I could rate this location zero stars I would! This location by far has the most unprofessional workers! Very disappointed! Got to the location just before closing to return my equipment and the so called security laughed throw the glass window yelling "we're closed" and looked at the employees! I am a first time customer at optimum and will never consider using their service due to the lack of professionalism with their employees. read more

Service gets dropped randomly. Common excuses given: modem stopped working ("electronics just stop working"), service in your area is under construction, we aren't sure. While the people in person are nice and professional, the customer service phone lines make you go through a lot of unhelpful automated messages. It's cheap, but if anything breaks, and it will, you have to go to flatlands ave to hand in your electronics to get a new one (router, modem, etc). I guess they skimp on electronics and don't hire enough people to answer their phones read more

Not sure about the store. But these guys make time warner look like angels. Offered me a deal to switch from verizon then said I did not qualify after I signed up bc I did not get out of my contract early I just switched when it expired. The first time I signed up. . They called me from the Bronx at the wrong address and then tried to bill me for hookup there at this address. One customer service rep accused me of lying about having verizon. I would sell my mother for another provider but nonetheless there are none I know of. Also, the wifi is awful bc they have so many customers in my building it runs interference. A problem that could be solved with less cross channeling. Awful awful awful read more

On a Friday I purchased to cell phones. It took about 3 hours to do. But they could not activate the phones. They had computer problems. They said that as soon as the computers come back on the phones will activate. Well the phones did not come on by 4:00 PM. I went back to the store at 4pm and they tried to get my phone activated. I stayed past closing until 7PM. Still not working . Now they said that it will be working on Saturday morning, which did not happen. Altice mobile has no phone support only online chats. They could not help me either after hours of chatting. Next was was getting emails that Altice Mobile is mailing me something. On Monday I received 2 packages that appeared to be Sim cards. No explanation or directions. I went back to the store and the manager asked me why this was mailed to me. I was fed up and said I wanted to cancel. He said OK and made me stand in line for women behind the glass. She tried to charge me a restocking so I got the manager and she argued with him that there is a restocking fee. How could they charge me if the phones were not activated. Finally they returned everything without a restocking fee. A week later I'm getting emails that my payments are past due. $44.00 $12.00 and $10.00. You cannot talk to anyone on the phone. I tried the chat , waited 45 minutes on the chat waiting for someone to come on. I got fed up and went off line. Now I have to go back to the store on Monday and waste more time. So I now have over a dozen hours invested. I have never heard of a cell phone Company not having phone support. I would give this company a minus 5 star rating. Stay away!!!! read more

Horrible expetience. DO NOT USE OPTIMUM. Called when I first moved to set up internet, gave them my information and address, was approved, they send a guy to set up router. Turns out wiring in my apartment was bad and the technician can't set it up that day. No problem, I call and cancel my order so I'm not paying until wiring is fixed. Landlord has wires fixed and I call back a few weeks later. Despite being approved previously, I am now auto declined for service and I need to provide proof of identity to recieve approval. I provide what they ask and hear nothing for two weeks. I call and they tell me "oh yeah, you were declined, send it again." I do and still get no response. I call, find out I was declined again, so I ask, why do I need to provide all this proof when I didn't have to the first time? I am informed they have zero record of my previous account, and that the previous resident at my new address had racked up a big bill so they've blacklisted the address. So I ask how I was able to get approved the first time, to the point that technician came to my apartment to set it all up? Again they have no record of that and can do nothing but get my identity approved. I ask to speak to a manager. They put me on with the manager of the call center who informs me she doesn't believe me when I say I was approved before, despite me still having all the emails and account information from the last time, and reguardless of my 'story' the only option available is to get my identity approved because the address is blacklisted. I ask to speak to someone who can help me, I'm told there isn't anyone at the call center with the authority to do that. Either I send in my stuff or I take my business elsewhere. So I did. Happily with EarthLink now, via Verizon. Optimum is poorly run, poorly organised, and poorly managed. Abysmal service from top to bottom. TAKE YOUR BUSINESS ELSEWHERE. read more

horrible horrible customer service!! They came out to install my service 4 hours late... then when they got here told me they had to come back the next day from 8-11am because of wiring. They never showed up the next day after i waited all morning and when i called they told me they had no technicians available to come out until the NEXT DAY! Once again they did not show up because they claimed i threatened not to pay for the installation, even though I shouldnt because I waited 3 days for them to come and still no cable. Horrible service, supervisor never called back don't waste your money. As soon as another cable company is available in my area I will be getting that I'd rather have no cable at all than optimum!! read more