My son tried to turn in my gateway at this and the young lady working on 24 March had such an…read moreattitude and gave him a hard time. She obviously didnt understand the policy. Per the email I received from T-Mobile, it states I could DROP it off at a participating T-Mobile store. Period. If I had to print out a shipping label and package it, I could had done that myself and drop it off at a UPS store but that is not what the instructions states. She could have been a little nicer explaining it to my son. Horrible service.

The persons I have dealt with since switching from Verizon have been so helpful and supportive…read more Customer service exemplified in the California and Lexington Park MD stores. I am saving so much money compared to what I was paying at Verizon and the service is actually better! I used to not have service in areas of Lusby but now have no issues. Verizon actually charged me $10.00 for paying off my phone! Amongst the numerous and ridiculous charges and taxes they tack on. How are they still doing this?!!!?

JEFA Tech did some WiFi work at my business. They did an…read moreamazing job and really knew their stuff. I highly recommend this company.

Jefa Tech is mainly an online store but they have a small storefront as well. AJ is the owner and…read moreis super knowledgable about everything wifi, networking, computer related. My first purchase was to help with wifi at campgrounds and their solution for that is super easy to use and very reasonably priced. I've since bought other items from them while working on a solution to extend my wifi access over a large area. AJ not only knew exactly what I needed, but he gave me a diagram and explained exactly how to set everything up. This personalized service is hard to find, especially from such a friendly guy. I highly recommend that you seek out Jefa Tech if your looking for a wifi, networking, or any other RF solution. You won't be disappointed.

So my fiancé and I back in April went to sprint and got on a plan with 3 iPhone 7s for around 150$…read morea month. Not bad at all! But then my step daughters phone just stops working it says no service but she cracked the screen so I wasn't going to get her a new one wasn't really worried about it! Well then about a week ago my fiancé's phone started doing the same exact thing and his phone has a $50 case on it that he bought from Sprint! There is no physical damage done to his what so ever and not even a scratch or a Nick nothing!!!!!! By his phone does not work so we call sprint customer service and the first person we talk to says "oh you have to go to Best Buy and buy a Sim card and see if that works"! So I don't know we are not going to buy anything because you did not do this this is an internal problem to fix it so then we talk to another woman who tells us all we have to do is go into sprint the phone needs a new internal modem so they'll either give me a new phone or fix yours so that's what we do he just calls me and tells me that Sprint is refusing to fix his phone or give him a new one which is just crazy to me so everyone is this fair? This is an internal problem I have done no physical damage to it and the customer service representative told us that they would fix it or replace it because it is their fault basically so then we going to the store they're rude as can be and tell us no they will not replace it I am furious I would really appreciate it if someone from corporate would contact me because I'm not paying $700 for a cell phone that is broken on the inside because it's a refurbished phone to begin with so they did not do their job when they tried to fix it the first time they're trying to take my money the day I paid my $175 phone bill was the day my fiancé's phone stopped working so I'm paying $175 for three phones two of which cannot be used because they both need new internal modems one has no visible damage done to it and no harm has ever came to this phone but Sprint is not on a rainy day or side of the deal so once again I would gladly appreciate someone from corporate to contact me because if you unacceptable it's bad business and it makes me want to sprint back to Verizon!!!! And I had to put one star but if I really had to pick it would be no stars! I am struggling as it is to pay my bills I thought Sprint was going to be a good thing for us but apparently I was wrong and less they ask this problem I am going to keep posting my reviews until my fiancé's phone is fixed because this is unacceptable and guess what Verizon would have taken the phone and gave him a brand new one or just gave him a temporary one until his was fixed! (And if there is any misspellings or corrections in this review I apologize I am at work and I'm using the voice text) Anyway hopefully sprint sees this and fix is their mistake they are robbing me they are literally taking $150 From me a month for no reason!

Very poor customer service. I had two options, when my phone broke recently. I took their advice…read morefor the option that would be the less expensive. They withheld information on additional fees which would have resulted in paying twice as much. They will tell you anything to make a sale. Don't be fooled by the sprint sign on the outside of the building. You will not receive sprint quality service here.

My son's phone stopped working couldn't hear a thing. From the second we got in the door we were…read moregreeted immediately. Went over to the desk he even pulled up some chairs for us. Being a single mom with a teenager I was so worried about the cost. He gave us options and even told us we could trade in his old phone to help with the cost. He answered all of our questions about the cloud and even tried to help with my Google issue on my phone. He took his time was very considerate and helpful. Keep up the great work Verizon for hiring people like Ki Grubbs. Highly recommend him if you ever need help in this store!

Had the best experience with all 3 service representatives at the Lexington Park Verizon store…read more Evan, Sunny and Nate were tip notch and took great care in setting up my sister and I.