Customer service representative are always friendly and helpful! I wish the location stayed open longer but other than that my experiences at this location are great! read more

T-Mobile - Mobile Phones Near Me - Choctaw, Oklahoma

Please, I cannot stress this enough: DO NOT GO TO THIS STORE. If I could give a zero star I would. If this is the closest location to you, make the extra drive to a different T-Mobile store, preferably a corporate location. It will save you a lot of time, frustration, and stress. This is an authorized retailer store that DOES NOT KNOW WHAT THEY ARE DOING. We were almost out of pocket $2,500 for their mistake! Our experience has been an absolute nightmare. We went in with one simple goal: switch from our previous carrier to T-Mobile. Instead, we spent almost two weeks dealing with problem after problem because of mistakes made at this store. We were initially charged activation fees, then told our phones couldn't be transferred after all. We were eventually told there was nothing they could do, asked to leave the store, and left without service on either of our phones. Their solution was to use someone else's phone at home and come back the next day; even though they had already said there was nothing they could do. We ended up driving to a corporate T-Mobile store, where we were told this location had handled our account incorrectly. The employees there explained they regularly have to fix issues created by this store and that this wasn't the first time they'd seen customers affected by similar mistakes. To make matters worse, we had to reconnect with our previous carrier after our service had already been disconnected, leaving us without phone service for days because that process and quick turn around is hard to do without phones to call and a quick turnaround. Even now, more than 10 days later, we're still dealing with the fallout. We were also promised a refund for the activation fees. The store told us to call Customer Care because they couldn't process it. After spending hours on the phone, Customer Care told us the refund had to come from the store. We were sent back and forth with no resolution and no accountability. The employee who assisted us, Rainey, simply apologized and said there was nothing they could do. Unfortunately, we never received the help or support we needed from anyone at this location. We had to get outside sources to help. I rarely leave negative reviews, but I genuinely want to help others avoid the experience we had. We wasted countless hours, made multiple trips between stores, went days without phone service, and are still dealing with the consequences. I will never return to this location, and I cannot recommend it to anyone. Save yourself the headache and visit a corporate T-Mobile store instead. read more