Got a new phone had help from multiple people Going again today for a screen protector read more

will never use the T-MOBILE service ever again! I was a customer for 20 years. Over the last few years the service has changed for the worst! T mobile took an unauthorized payment of 145.00 from my account after I made my monthly payment of 80.00. I've been dealing with representatives since November of 2023 and it is now March 2024 and still have not got my refund even after I've been told that my refund has been approved! I changed my carrier to AT&T! read more

T-Mobile - T mobile took extra money from my account and won't give it back! - Mobile Phones Near Me - Colorado Springs, Colorado

I bought TMobile service for a phone and wireless router. The wireless router never ever once worked. I repeatedly went back to the store that sold me that POS. They said call customer service. Customer service says take it back to the store. The store said, call customer service. This store keeps charging me for the router wireless service. I've been to the store multiple times. They were supposed to fix my account but I continue to be charged for equipment that doesn't work. If you sign anything with TMobile, good luck being treated like a valuable customer, cause they are terrible! So this morning I call TMobile customer service. Their crappy automated customer service system repeatedly hangs up without notice. The automated voice starts to talk and stops mid sentence. So whatever I'm supposed to do is never explained. Worst cell phone service I've ever had. read more

I went into this Southgate location and was promised a lower rate and two new iphones to switch from Verizon. The on site rep, Brooke M. moved (ported) me over from Verizon and THEN told me she could not honor the two new phones she promised. I called and emailed her supervisor Brandon C. who never returned the call or email. This was a very bad customer experience. I am back with Verizon after a lot of work and happy to be back! read more

Just never go here. Never go to a corporate T-Mobile. They're lazy asf here, and don't give a rats ass about their customers. It's just a paycheck for them. read more

absolutely the worst service. They are literally just standing around wasting time.

I went in to get a SIM card replacement because I dropped my phone in the water dude basically told me I need to take accountability for my actions and pushed me out the door read more

This store has the most incompetent management I've ever encountered. They don't know what they are doing or how to help with anything. They do seem to know a lot about saying no and we can't do that or I can't help you with that. From the time I walked In the manager seemed to be more interested in standing around daydreaming than assisting with any question I needed help with. Monica, the manager, didn't even have an answer for me when I asked if she could show me my bill or tell me what I was being charged, her response was it's illegal for me to show you what's on your bill. WTF! Please tell me how it's illegal to show Me MY BILL! The only thing she did help with was canceling my account that I had just signed up for 1 month ago, when her lack of well everything is the reason I canceled it! Thanks for hiring such great employees at southgate tmobile!! read more

Horrible customer service. I had an appointment today. I was not acknowledged when I arrived at the store, not a single sales rep asked if I needed help or if I had an appointment. After waiting 20 minutes past my appointment, I was asked if I was there to pay a bill. 45 minutes past my appointment I was asked by another associate why I was there. Several other customers came in and left during this time. An hour past my appointment I decided to leave. Why offer appointment if appointments are not honored. read more

Great customer service today with representative, Ryan. Switched over from another carrier and was surprised how painless the process was. He was very kind and patient in spite of demanding customers and COVID restrictions. If he isn't a manager please consider him for that location! Thanks again! read more

I'd give less! Poor customer service! 3 employees in store and none of them helpful. Manager was busy outside on the phone the whole time and could care less about my issue. read more

Wow! Fantastic customer service from Rob and Jacob tonight. Rob explained the various phones and tabs very clearly. Jacob was very conscientious about making sure all of the data transferred and was very personable as well as making sure we understood everything. Both are very knowledgeable. Make sure you ask for them when you go in, hey are great! read more

Team Members are not trained well. They do not know the promotions that are active. I recommend going online and doing it yourself. The store does not have knowledgeable individuals. Worst experience ever. read more

I dropped my phone and went in to see what I could do to get a working phone. I paid my bill while I was in there. They first offered to take payment from me. After spending 90 on a non working phone I was told I could buy a new phone for 400.No one really wanted to be bothered with helping me. I went to a repair shop and spent 130 on a new screen. After picking it up I drove back to the store and asked if they could help me with my now disabled phone. I was unable to test if the repair worked because the phone was disabled. I also did not have access to iTunes or have any knowledge of how or what I needed to do in order to get my phone working. I was promptly told no one could help me with my phone. I was also told they did not know what to do and never use Itunes, and have no way of connecting my phone into anything. It was really frustrating after spending my whole day trying to fix my phone that no one wanted to help me, however they were more than willing to take care of my bill so I can pay for a phone that I can't use. I have never had this problem at any cell phone company. I will be looking to change providers ASAP. They are only willing to help if they can make commission it seems. Horrible customer service experience. And its very hard to get help when you can't call anyone due to a broken phone. They could not even offer any wisdom on how to use itunes or direct me on what I could do at home. read more