Horrible, absolutely horrible…read more We needed a new iphone for my wife and came to this T-mobile. After selecting the iPhone 14 pro the young lady assisting us tells us we HAVE to get atleast 4 months of protection plan and that it would fall off the bill on its own if we choose to decline after that time. Again she didn't say it was recommended or suggested but that as a matter of fact i HAVE to get it as a non-negotiable. I pushed back saying that doesn't sound right and that ive never heard of such a policy. She insisted it was required and it was policy. fast forward we pay and go home. I decided to go through the bag at the house and noticed an apple usb-C charger inside the bag. I immediately look through the receipt and see i was charged for it. Then out of curiosity i looked through my T-mobile app and saw that i can decline the insurance. By now i was livid. I removed the insurance from my plan, went back to the store and got a refund for the charger the called to file a complaint with corporate. To the young lady that tried to pull a fast one better luck next time. Wish i could give this location 0 stars.

I was reading the previous reviews on yelp and i was a little but weary of coming here because of…read moreall the negative things being said. I thought the service was going to be absolutely terrible. However, to my surprise it was the complete opposite. All the sales reps were very considerate of my time and they were always friendly and very amiable. They acted the same with the people waiting around me waiting as well. I needed to get a new plan with 7 lines and after Javier and Yessenia helped me the process was only took about 45 minutes, i was always well taken care of and the manager even overlooked the whole operation and made sure that if I ever had any type of issues to give her a call. I believe the manager's name was Claudia and the reps that took care of me were Javier and Yessenia, so thank you all. Thanks to your awesome service now you have a customer for life!

I went to the AT&T store in Cutler Bay to get help changing my television/cable service. I had been…read moreon the phone over an hour the previous day trying to get my issue resolved using the 800 number for AT&T. After an hour they told me they could not help me, so I decided to come to the Cutler Bay store, which is close to my work. I was helped by the store manager Christopher Castillo. He was able to resolve my issue within 15 minutes and did it with a smile, taking the time to answer my questions and making me feel like my needs as a customer were his priority. Just wanted to let AT&T know that Mr. Castillo is an asset to AT&T for his professionalism and customer service.

Horrible store and service. The employees are hanging out, no mask, don't even offer sanitizer, not…read morewearing gloves but want to touch my phone all over. They did not help me or offer me any sort of alternative or solution. Spent an hour there waiting for nothing for the "new manager" to come out and say "we're not tech support." How rude to treat a customer. I will go to a provider who is willing to help. Random friends of employees coming in and out of the store just to chit chat...the manager himself not in uniform wearing basketball shorts and saying he's not supposed to be there...running out the store to talk to his friend... unprofessional. Won't be back what a waste of time.

DAI was extremely present. Answered all our questions were explained and answered, very…read moreprofessional. Would highly recommend this Tmobile store

From the owner: Visit the T-Mobile store in Miami and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 20210 Old Cutler Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

03/2026 Rating: 5.0…read more That feeling when you realized that your phone is done-zo! I. Nearly. Died. Long storty short, my phone fell and briefly got wet. It was a Sunday afternoon and ts been raining buckets nonstop. Ran to AT&T, the young worker there, zero desire to provide customer service. Informed me that they do not schedule a tech to come to your home or work or in the middle of Walmart to fix your phone anymore. That I now I have to make an appointment and go to an Asurion facility and get it fix there myself and that I will pay an addition fee despite paying monthly for insurance. Ridiculous! Despite telling her that I have insurance, she did not really listen. She should've just advised me to go straigh to Asurion instead of keeping me there, trying to sell me an upgrade. I was ready to call T-mobile. STORE: Inside building is just an empty room with a costumer service counter and a wall of accessories for sale. They do all the repairs in the back. No decor whatsoever, just couple of chairs. The store is clean and they were sweeping the floor and was getting ready to mop near closing time. CUSTOMER SERVICE: In my desperation, I took a chance and drove to this location in the rain with 45 mins till they close. The store looked closed from the outside and I nearly died again. But, as soon as we entered, Joey came out and asked what's wrong and right away he diagnosed that I just need a new screen. He assured me that it would only take about 15 minutes, as long as I have my icloud information. Racking my brain, he returned not even 10 minutes later with my cellphone screen alive, bright and working!!! I was able to enter my icloud info and Joey promised 10 minutes. And he delivered! I am amazed. This has to be pure luck. He saw how stressed out I was and he made it his mission to fix it. I told him my experience at AT&T and asked how if they no longer do house calls and he said that is false. AT&T should have given me that option, something like choose mobile repair or something like that and I would've been able to schedule for someone to come to my work the very next day. Basically he told me that I could've done all of this at home via the website. So now I feel stupid, but really people, just do your job. 5 Stars for Joey's excellent customer service. He listened, he found a solution, he showed empathy and he was efficient. It was a horrible day, but in less than 30 minutes, he managed to save the rest of my Sunday. Thank you!

Very bad experience here. Poor communication and service. Go somewhere else. If you use Asurion,…read moreuse the option to ship your repair rather than bringing it to this store.

There was a young man who was very helpful and nice I didn't catch his name but he couldn't be old…read morethe only complaint I have is that he kept looking on his phone but I didn't really get bothered I would definitely be coming back.

Would never recommend this location/company to anyone. Very poor customer service. They overcharge…read moreyou for things they do not give you or disclose beforehand saying it is the store's requirement in order to purchase a phone at the promotional price listed on Cricket's own website. Went back for assistance and the sales associate that sold me the phone wasn't there and the young man that was there literally told me to come back when the original sales associate is there because as he said bluntly "it was not his problem". First time ever connecting a line with Cricket and it has been an extremely poor experience from customer service in-store to customer service with Cricket's 1-800 customer service number. Complete scammers. Had I known this would be the experience, I would have stuck with MetroPCS. Even a one-star rating is too much to give this company!

A complete fail of a cracked screen repair. I should have known by the price they weren't using…read morequality parts, but I assumed my phone would be useable after the repair! The glass is dark, screen is tacky and impossible to text. Any touch makes the screen shake so you can't scroll on the phone. And I can't get a refund because I live out of town.

If you need your Iphone repaired do NOT go to this dump! That is unless you like to get ripped off!…read moreTook my Iphone to this place to have the glass replaced. Upon the diagnoses, they determinded the LCD needed replacing as well which we agreed too. This price went from 130 to 170, to 180 and then back to 170. Then 10 mins later they decide to tell us the speaker and camera lens need to be replaced as well. Really? Didn't find that out the first time you diagnosed it. They're answer to that was they hadn't done a full check on the phone the first time. Meanwhile the "manager", who was too busy stuffing her face with food, was sitting there the whole time listening to this story telling from her employee "Dayana" and even turm around to answer questions i had for her. She was sitting 4 feet away from us.. Knowing now that we were getting ripped off, we left and went to YouBreakWeFix and had the phone repaired for half the cost. Oh and the speaker and camera lens, they are fine...nothing was wrong with them in the first place. That would have been an additional $65 charge on top of the 130, 170 no i mean 180 they were charging us!

I have a Sprint phone but nobody could unlock it for me in Miami. Heading down to Key West I was…read morelucky to find this small shop where they unlocked my Sprint iphone in a matter of minutes. Not that I only had a great vacation but I am still using the phone without any issues on att prepaid. Thanks guys!

From the owner: Your Mobile Wireless Provider Servicing All Your Wireless Needs: Sales, Unlocks & Repairs…read more Currently we are offering NO CONTRACT unlimited prepaid plans starting at ONLY $20!