03/2026 Rating: 5.0 That feeling when you realized that your phone is done-zo! I. Nearly. Died. Long storty short, my phone fell and briefly got wet. It was a Sunday afternoon and ts been raining buckets nonstop. Ran to AT&T, the young worker there, zero desire to provide customer service. Informed me that they do not schedule a tech to come to your home or work or in the middle of Walmart to fix your phone anymore. That I now I have to make an appointment and go to an Asurion facility and get it fix there myself and that I will pay an addition fee despite paying monthly for insurance. Ridiculous! Despite telling her that I have insurance, she did not really listen. She should've just advised me to go straigh to Asurion instead of keeping me there, trying to sell me an upgrade. I was ready to call T-mobile. STORE: Inside building is just an empty room with a costumer service counter and a wall of accessories for sale. They do all the repairs in the back. No decor whatsoever, just couple of chairs. The store is clean and they were sweeping the floor and was getting ready to mop near closing time. CUSTOMER SERVICE: In my desperation, I took a chance and drove to this location in the rain with 45 mins till they close. The store looked closed from the outside and I nearly died again. But, as soon as we entered, Joey came out and asked what's wrong and right away he diagnosed that I just need a new screen. He assured me that it would only take about 15 minutes, as long as I have my icloud information. Racking my brain, he returned not even 10 minutes later with my cellphone screen alive, bright and working!!! I was able to enter my icloud info and Joey promised 10 minutes. And he delivered! I am amazed. This has to be pure luck. He saw how stressed out I was and he made it his mission to fix it. I told him my experience at AT&T and asked how if they no longer do house calls and he said that is false. AT&T should have given me that option, something like choose mobile repair or something like that and I would've been able to schedule for someone to come to my work the very next day. Basically he told me that I could've done all of this at home via the website. So now I feel stupid, but really people, just do your job. 5 Stars for Joey's excellent customer service. He listened, he found a solution, he showed empathy and he was efficient. It was a horrible day, but in less than 30 minutes, he managed to save the rest of my Sunday. Thank you! read more

Very bad experience here. Poor communication and service. Go somewhere else. If you use Asurion, use the option to ship your repair rather than bringing it to this store. read more

Actual repair cost was low (out of warranty) Samsung USB port module replacement, but you must be patient for part to be received and installed. read more

I had a good experience. Fixed my sons phone. They were helpful and professional. Will definitely use them again if I need to.

Horrible customer service and even worse business ethics. I brought in two laptops knowing I just needed the screens replaced, and the first thing they told me was it would take a minimum of two weeks for diagnostics. Any tech professional could diagnose that in two to three days max. Pathetic, terrible service--don't waste your time. read more

Very very disappointed with this location, I got a appointment to fix my phone, I got there at 5:30pm and the employee on the front told me that he can't fix my phone because they close at 7pm and nowhere on disclaimer said that I needed to be Two hours before closing because put my front glass of my phone take more than two hours. Unacceptable I took my time to get there on time and they didn't give options just a big NOT TODAY ... we close at 7pm read more

uBreakiFix by Asurion - Bad business - Electronics Repair Near Me - Cutler Bay, Florida

These people are incredible. They were able to fix a phone that nobody else was able to fix as well as provide practical suggestions regarding phone features that we were not told by the people who sold us the phone. read more

Great service .good atmosphere, I place looks good and smells clean enough room enough seats for people if you have to , nevertheless less and more important service and pricing I do have to say that Juan in the front desk he was a very nice guy look out for me and my needs. I went to get a new phone screen and a new battery bundle a deal for me which was pretty cool and decent price way lessthan I was. I was expecting to spend. Juan and the technician on the back room make the whole experience amazing and worth the waiting not having ur phone with you to kill time but these guys are like a dream come true they were fast, efficient, and the right price Juan thanks bro and thanks to your partner in crime on the back room. I do appreciate it. You made a new customer. I do recommend your story for any issues with your electronics goodies go to you guys That I'm pretty sure that the worst thing that can happen is that these guys won't be able to fix it but I'm sure that's not gonna happen. Great job Gise. Thank you for the great customer service read more

Chris was excellent. True customer service. Definitely listenings and addresses customer questions.

Great customer service. Didn't understand something they told me and they made it clear 3 times. Very patient. Also pretty fast.

Had a wonderful experience with them. Had my iPhone glass changed. They were fast efficient and priced well. Joshua was very friendly and explained the process. They fixed my phone while I waited. Will definitely be going there again for anything related to my my phones computers or electronics. read more

It's such a pleasure to get good service and respectful attention, without any feeling that you are being upsold or taken advantage of. If you need phone or computer service, please support these good people. read more

The people at the front desk are very friendly and knowledgeable. He explained very well what the process was for the repair to take place. They told me it could take up to 48 hours to get a diagnosis of the computer. However, they called me just two hours after I deliver the laptop. It was a simple issue and they decided not to charge me for it. read more

I never written a review before but to save yourself don't come lol currently here and there is actually another customer that fixed her phone here and is back because the screen doesn't work. Please go somewhere els read more

I had water saturation in my laptop which is usually disastrous. I brought it to this store and they cleaned it within 24 hours and DID NOT CHARGE ME!!! Service like that is hard to come by these days and I'm so grateful to them!!! read more

I'm very happy I chose to come here after seeing reviews. Quick and affordable. Best all the service was excellent. They also provide guarantee on their services. read more

Amazing service! Fast and flawless! Easy and affordable. Highly recommend using these services for your phone repair!

Quick, professional, attentive, resourceful. I love that they send a text message with the status information of the product that's being repaired. It was a great experience. read more

Horrible service and I've been waiting for over a week to get my phone fixed again. They left my front camera super blurry.

Lee, needed my iPad screen repaired, marien was very helpful and had it repaired sooner than the time given to me. They provided excellent service read more

Cutler Bay location...this is the first time using this company. I have not experienced such bad service in my entire life. I took my MacBook for repair. They held on to it then when I call they tell me they are going through a transition, I spoke to someone and said to call back in a week that everything should be back to normal. I call and no answer, left messages and nothing. Then I search in google for an alternate number and saw that the Cutler Bay location is "temporarily closed". I called the customer service number and after being on hold for an hour, I was finally able to speak to a human. Jonathan was very helpful, he was from another location. He told me to stop by the cutler bay location today as they are opened for only today for same day service and device pickups. Mind you, my number is in their system...I never received not ONE call from them to inform me they were closing. I am so upset and fuming as I need my laptop fixed. Never again...Cutler Bay location is very unprofessional. Conclusion, I went into the cutler bay location today and picked up my laptop (which was never repaired) I mentioned to the person there and let them know my frustration and also mentioned that they never called me and what did I get...silence, not even an apology. read more

excellent service, very quick & efficient! will be going here for any future technology issues! 10/10