When my mom and I walked in we were greeted by Megan. Megan is amazing she helped me with…read more transferring my iPhone to the iPhone 17, she was patient, funny, knowledgeable. She answered all my questions. I would recommend anyone to go see her if they have any iPhone related questions or issues, amazing and well rounded employee and person. Also, during the time Megan was doing a class Steph helped me any additional questions and concerns I had, he was great. 10/10 service. Ambiance was your typical Apple Store it's an aluminum store with the state to the art of Apple products.

This will be a very brief review because it was a very brief visit. I walked in with a problem on…read moremy Apple phone to a store thatI have never been to, just happened to be at the Falls. I was having an issue with my battery charge and wanted to ask a question at the genius desk. However, the line was so long and it would've taken forever so I was about to leave when one of the Sales ASSOCIATES asked me if she could help me. I told her why I had come in and she asked if she could borrow my phone and with a couple of quick things that she showed me remedy the problem in under a minute. What an unexpected surprise of great customer service. This will be my new go to Apple Store.

only place I'll fix my phones at , quick efficient and very helpful…read more staff is always proffesional as well

I brought my daughters cell to be fixed.they gave me a good price and made it look like new.i have…read morebeen bringing my things since they first opened and every time received excellent service,no matter which electronic device I brought in to be fixed. Louis s

03/2026 Rating: 5.0…read more That feeling when you realized that your phone is done-zo! I. Nearly. Died. Long storty short, my phone fell and briefly got wet. It was a Sunday afternoon and ts been raining buckets nonstop. Ran to AT&T, the young worker there, zero desire to provide customer service. Informed me that they do not schedule a tech to come to your home or work or in the middle of Walmart to fix your phone anymore. That I now I have to make an appointment and go to an Asurion facility and get it fix there myself and that I will pay an addition fee despite paying monthly for insurance. Ridiculous! Despite telling her that I have insurance, she did not really listen. She should've just advised me to go straigh to Asurion instead of keeping me there, trying to sell me an upgrade. I was ready to call T-mobile. STORE: Inside building is just an empty room with a costumer service counter and a wall of accessories for sale. They do all the repairs in the back. No decor whatsoever, just couple of chairs. The store is clean and they were sweeping the floor and was getting ready to mop near closing time. CUSTOMER SERVICE: In my desperation, I took a chance and drove to this location in the rain with 45 mins till they close. The store looked closed from the outside and I nearly died again. But, as soon as we entered, Joey came out and asked what's wrong and right away he diagnosed that I just need a new screen. He assured me that it would only take about 15 minutes, as long as I have my icloud information. Racking my brain, he returned not even 10 minutes later with my cellphone screen alive, bright and working!!! I was able to enter my icloud info and Joey promised 10 minutes. And he delivered! I am amazed. This has to be pure luck. He saw how stressed out I was and he made it his mission to fix it. I told him my experience at AT&T and asked how if they no longer do house calls and he said that is false. AT&T should have given me that option, something like choose mobile repair or something like that and I would've been able to schedule for someone to come to my work the very next day. Basically he told me that I could've done all of this at home via the website. So now I feel stupid, but really people, just do your job. 5 Stars for Joey's excellent customer service. He listened, he found a solution, he showed empathy and he was efficient. It was a horrible day, but in less than 30 minutes, he managed to save the rest of my Sunday. Thank you!

Very bad experience here. Poor communication and service. Go somewhere else. If you use Asurion,…read moreuse the option to ship your repair rather than bringing it to this store.

Excellent customer service and support! Was able to resolve the issue via phone; there staff had…read morecomplete follow thru and followed up to resolve the issue I was encountering with the online app order. Delivery was provided in a timely manner and item was perfect!

Bad service. Not willing to help. Ask the manager to call another Ace store to see if you can find…read morethe item. His respond was this is my store and only.. it was a shed. Did not help me find it in another store.

The employees in Miller Square are always so helpful and friendly. They have a great selection of…read moregames/collectables and some cool finds if you keep your eye out!

Great experience! Very polite & friendly staff. Came to this location after visiting another one in…read moreWest Kendall and having a terrible experience- but what a difference this one was. So helpful and accommodating. Gaby helped us with everything we needed. She was so patient and informative even though it's busy holiday shopping time! Will continue coming to this location from now on! Also very well stocked location.

Poor customer service, lady was more worried about flirting with the client than working, we stand…read morethere for 18 minutes and she pass somebody else in front of us, not aware at all! The girl was with red hair, also took her 12 minutes just to find a TV in the back, the other employer had to go there to see what was going on, also the information that was given when I called about my bill was wrong, they need to teach the employers better and check who is worth for the job.

Have had many good experiences here! Worked with a young…read morelady today who did her best and made it easy !