This is for the Grove Hall store. My phone crashed and needed a new one ASAP. So I grabbed one of…read moremy children and we began. It wasn't until we got to Grove hall and met the most unique sales associate Isaiah from New Hampshire. He was efficient, persistent and Super professional. He got me up and running with a upgrade. And did I mention he was by himself. He handled all of us with grace and patience. Although he said he's usually with a coworker, he wasn't when I walked in. Thank you for all that you do. And I hope I got his name right. But he's the one with a lot of siblings!

Dee was super helpful in helping me trade in my old device. There were people waiting but he was so…read moreprofessional and calm. He took his time and made sure I knew the process for how the trade would be processed. Highly recommend this location in Billerica.

I called up and asked if they could cut a SIM card with a cutter (my HTC is micro sim). She said…read moreit would only be $3. Other stores wanted $10. (you can get a cutter shipped for about $7 if you want to wait) So I went over and she cofirmed that I wanted Micro SIM and not Nano SIM (I didn't know there were more!). Anyway, it was a simple transaction and she was friendly.

I love this place and he has done some great repairs for me over the year. Apple 6 and 7 glass and…read morebattery for a fair price. However, the last couple times I have called I find his prices have doubled and then gone up again. I asked for a price for a screen repair for a Google Pixel Pro 7 and he wanted $399 for it. Amazon is selling a new one for $425 and I can get a screen replacement in the low $100's. Guess I will be doing it myself, it really isn't that hard, but I would rather have a professional that does great work - like i-FLY do it, but just can not justify that price.

Honesty Integrity…read moreTransparency Service oriented Responsive Caring I could go on, but I think you get the point!

I had a very positive experience at this Sprint location. The two gentlemen working the day I came…read morein had great attitudes and were extremely knowledgeable in their product base. I originally went in to see about an upgrade down the line but ended up purchasing a few accessories for my current phone in the meantime. From my understanding they're open everyday and have pretty convenient hours. I'd honestly rather go here then a bigger Sprint location. I was seen right away which was the best part! Timely shopping is important to me and the customer service aspect was a plus too.

This is by far the worst company I have ever dealt with, first they looked up my location where I…read morelive and told me that I would have GREEN coverage which is the best you can get for service, I go to my house and can't even use my phone unless I'm on wifi because I have no service. Then even when I do have service I was dropping calls left and right. Also the whole fact that you can't use gps and talk on the phone is insane in 2017. So here's the real story of this shit company. I started up with them and had 14 days to cancel and get everything back that I gave them. Well I gave them my perfectly working, perfect condition Black iPhone 6s Plus. We were unhappy with sprint so we canceled within the 14 days and I asked for my phone back. They told me they already sent it out and would NOT be able to get my exact phone back, (why would you send it before the 14 days were up) so now in order for me to start up a new contract again I would have to pay T-Mobile ( my past account) $350 that sprint was taking care of for me giving them my brand new iPhone. So now I had to cancel sprint within the 14 days to get everything back but now I don't have a phone so I had to pay $350 to T-Mobile and on top of that another $220 for start up. So now I'm out $570 on top of the $140 for the start up of sprint which they told me would take 7-10 days to receive. So it's been 2 weeks now waiting for (some random iPhone that isn't mine to come in) and wouldn't you know the phone was broken volume buttons could not be pushed in. How do you send a phone out without checking the simplest issues with a phone. So now I'm really pissed and have to wait another 1-2 weeks for another phone. Keep in mind I'm still out the $350. So now the issue is me waiting for my return money that has been over 10 days now. We call up and they tell me " your not getting a return, we have no cards on file" so after about 2 days of talking to managers and corporate about where our money is we finally get it after the 5th day. It keeps getting better, yesterday we had to contact them to find out that the phone arrived a FEW days prior . So now I go to pick it up today and the phone is WHITE. At least it's in working condition but I gave them a black phone so that is what I wanted in return. This isn't just pick a phone out of a basket type of deal and send it on its way, this is a $1000 phone that I've paid for over the year or so. I would never recommend this company to anyone and I promise to give them a bad name to anyone I talk to. I will go out of my way to make sure people don't have to go though all this bullshit!

I have used this local business several times to solve problems with my & wife's laptops - one…read moretime salvaging data & photos from a fully bricked computer. I spoke with both Walter & Craig. They are helpful and were able to do more - and more quickly and what I thought was a reasonable price - than I expected. I recommend them highly.

Had a computer issue. Brought it in and problem was resolved in less than an half an hour for a…read morevery reasonable price!

Someone else already used the term "miracle worker", so I'll have to come up with something else…read more I have a Chuwi HiPad 11 Plus. It is one of the few Android tablets with a 4 x 3 aspect ratio...just like an iPad and perfect for reading letter-size PDFs. I managed to mangle the charging port. (Note to self: If you're inserting a charging cable, at an angle, and it resists, don't keep pushing!) All the wires were bent, rendering it unrepairable. It would have to be replaced. I asked ChatGPT for places that might be able to replace it. I got a list and and went down them one-by-one. No luck. They couldn't get the part, etc. Michael's wasn't even on the list! One of the places that was on the list is Fix 'n' Repair in Watertown. They couldn't handle it, but "there's a computer repair place around the corner. Maybe they could do something.." That's what brought me to Michael's. Whoever was manning the store looked at it and pronounced: they could get the part, but there was a little ding in the bezel. He was concerned that the screen might crack. If I knew the risks, it would be $95. An unbranded 4 by 3 tablet would cost about $200. He thought I'd be better off with a new tablet. But, then, I'd have this "potentially" fixable tablet sitting around mocking me. I left, leaning towards a new tablet. But, the next day I went back with a proposition: Don't order any parts. Try removing the screen. If it cracked, I'd pay whatever he thought was fair. If it didn't, we'd proceed with the repair. It didn't, but there was one small spot on the left edge that showed up blue on a black screen. It wasn't noticeable on a white green screen. He would proceed. What we thought might take a week or two (getting parts and repair) was done over the weekend. I couldn't be happier!

I was stranded - both laptops out of commission, phone not working, Kindle screens cracked & where…read moreto turn. Discovering Michael's service was Truly a blessing - knowledgeable, transparent, timely, well-priced, no drama. Being confident that devices will be back in service quickly, cost-effectively can't be overstated. Thank you, Michael!

Terrific service at a great price! I needed a new battery…read morefor my 2013 Macbook. The Apple Store does not repair units as elderly as mine, and they recommended a "certified Apple repair center" in Allston. I called them, and they told me it would take 2-3 business days AFTER they receive my computer (so obviously, they won't order the part until my computer is physically in their hands) and it would be $299. I called Orromac: $250 and they could get it back to me in 24 hours. So I dropped it off at 5:45pm yesterday. Osama called me at noon to tell me it was ready. It started up like a charm. So MUCH faster turnaround at $50 less. I am surprised other reviewers found this proprietor to be unfriendly. He could not have been nicer. Oh, and the screen hasn't been this clean since the day I bought it.

Osama is my new Genius Bar. Never going to or trusting Apple again. Apple repairs and customer…read moreservice aren't what they used to be, post Steve Jobs, post-pandemic. Highly recommend.