I've been in this store dozens of times over the years. EVERY. SINGLE. TIME. I'm here, I have a terrific experience. The employees are fast, courteous, knowledgeable, and make each interaction a positive one. Absolutely exceptional crew! read more

I had to re-ship a violin since it had been returned to this store due to poor communication. The manager (been doing it 30 years) was incredibly friendly on the phone when I asked to come over and take care of; he went out of his way to repack it even better than before, and then gave me a veteran's discount out of the blue (saw a shirt I was wearing - I am a veteran but he didn't even ask). I was blown away. read more

I absolutely cannot say enough about James and Alec at this store: courteous, helpful, positive energy and they go above and beyond to assist with ANY packages. James would not allow me to help carry in a very large item a few months ago and Alec immediately greeted me at the door and took the extra-long packages that I was carrying and told me I should have called the store, and they would have come out to carry them into the store. They are cheerful while doing their duties and cannot be better employees. I hope the franchise owner respects and treats them as Class A employees because they are certainly the best marketing tool her business could have. Thanks James and Alec you guys are super stars! read more

Nice pleasant person at the counter. I didn't notice until I had left but he inflated the measurements of the box I shipped by one inch for Height, width, and length. I can only assume that my box then cost more to ship meaning more revenue for the store. Not a way to do business if you want repeat customers. read more

Here today! I opened up my trusty Yelp app for the closest UPS Store in the area and wa la, I know that location! I drove over to the UPS Store location on W. Cummings and immediately remembered, I frequent this location several times when I was in Boston a couple years back. I remember them very well because I would drive my transit bus to return items to Amazon, they have a huge parking lot. I also remembered the staff was supper friendly which the guy was on my return 2 years later. How about that? Impressive that stores maintain their standards of customer service, you don't find that often now days. I was served with a smile, quickly and efficiently. Here today! There tomorrow! Here read more

The UPS Store - Printing Services Near Me - Woburn, Massachusetts

I never thought I would write a review about UPS - but this place is exceptional. I just went there to send a return package. But the store clerk was very friendly, quickly get things done, and he even said "thank you for your business" when I was leaving. He made my day, I would be happy to come back again. In addition, I am not sure if the driver is from this exact location, but the UPS driver for my area (which is close to this location) is such a great man. He always ring the bell when package arrived, and never threw boxes, very professional and respectful. read more

Every single time I've been in this store (which is about 40 times) the service has been incredible. Always fast & efficient. Always friendly and knowledgeable. Doesn't matter who is working. Every person there is stellar. read more

Back again yesterday? What a great place? What great service what kind treatment. I have vision problems and I don't understand the internet. They took care of my return all by themselves. I just gave them my phone. These guys must have been trained by a professional angel. Or it just comes intuitively. The exact polar opposite of the u p s store on cambridge road, buy whole foods in woburn. The ups store on Cambridge road. It was terrible, rude, an indignant and incompetent. Notary made in unintentional error on my birth. Certificate application, they forced me to come back and reapply. Instead of issuing a refund, then the lady who is obviously related to the manager in some way. What's going to charge me $5 to send me a confirmation Because that's what it costs to get on the internet. Computer They are not UPS staff, it's a third party vendor they must have been trained incompetent, rude, imbecile, ever ups has always been great. I've dealt with them for over 30 years. I've never been treated like I was treated there. Stay away from this place. Go to 400 Cummings place Instead it's worth doing the detour. I understand that the 400 Cummings. Place, the manager has another place in Arlington. Go there instead. If it's closer. I am old and grouchy, and they made me laugh.. Top Shelf. The staff here should train the staff at Cambridge road. How things are done at ups? read more

Been using UPS FOR YEARS This store is by FAR the nicest staff and most helpful of ANY the the ENTIRE Country

Never found a UPS store with such high ratings then I discovered why? I shipped a package to the UPS store for pickup on Friday but it got delayed and was rescheduled to Monday but I was flying out of town for a week and I had to have this package with me! I explained my scenario to Jason and he advised I email him a shipping label to redirect the package to me and then once the package arrived, he'd be on the lookout to send it out for me. Of course, the package gets delivered at 4:45 when Jason is alone and slammed. Yet, he still took the time to find my email to him, print out the shipping label and get it shipped before the 6 pm pickup. WOW! I work with many UPS and Fed Ex stores but never have had this service. This guy is the bomb and needs to be promoted! read more

I did not know this store existed and after yesterday I will go out of my way to go here. Last week I tried to drop off my item at Staples and was told I had to go to a UPS Store.(It would have been helpful if they told me it was across the street.) I was having trouble finding the label on my phone because I am old and have no brain cells left for technology. They could not have been more helpful. The man who helped me actually made my screen brighter for me-which I was planning on asking one of my kids how to do and they would have had a grand time teasing me on that. Anyway, those employees LIKE working there! It was so refreshing to be in a store where everyone wasn't miserable. They were laughing and talking and there was music and they were NICE and professional. I hope I have more packages to mail. read more

James and Jason @ UPS Store in W.Cummings, Woburn provide great service. They are well knowledgeable and give you always the best and least expensive option to ship your packages. I always have shipped my packages through them and rely on their expert advise. Very friendly!! I would always prefer them over Fedex. Thank you read more

Laurie and WHOLE TEAM have been amazing to me for the last two years I've been coming to them. They are super fast and helpful - I've worked in the event industry for ten years and have never had such great experiences with logistics 100% of the time like this. They know their stuff and truly go out of their way to help you. It's refreshing to have a UPS who cares! Plus Noah is super cute!! read more

I specifically go to this location because the service is exceptional. An employee by the name of Jason is always extremely friendly and helpful. I used to hate going to UPS because I had no idea what I was doing but now if I have a question I know who to ask and that person has been Jason. It's nice to see that even during these challenging times where it is difficult to find experienced, loyal employees that there are still hard working, helpful individuals out there. I highly recommend using this location for all your UPS needs. read more

Excellent notary service! Full-service store that got us all set with a 100-page document quickly and professionally. Would definitely go there again. read more

I walked in there to ship out a package, and left in such a happy mood. I was greeted by Lauri with a warm smile and such kindness. She was very fast and efficient, and let me know all of my options with shipping my package. I was nervous about the package being damaged, she opened it up and added more bubble wrap. She then sealed it back up to ensure that it would be completely safe during delivery. I cannot tell you how impressed I was with this experience . I left there feeling like I've known her for years. Truth is I've never met this woman in my life. It is very unfortunate that today so many businesses lack this level of customer service. But here at the UPS store this was just amazing. I will definitely be going back there for any of my shipping needs, and I will definitely be referring anyone I know to this store. read more

The guy who works here as a notary public is a fool. He immediately refused to witness and notarize a document on the grounds that he had never seen a form like it before and it didn't make sense to him. My attempts to explain the instructions on the form that clearly outlined the witness and notarization procedure fell on deaf ears, as this guy had already made up his mind that he was right and everyone else was wrong, despite not actually taking 60 seconds to read the entirety of the directions. I ended up going to a different notary public in Woburn, who spent a couple minutes reading the instructions and studying the document, and then witnessed and notarized the document no problem, as there was nothing abnormal or out of scope about it. You're a notary public who works at a UPS store, not a Supreme Court Justice interpreting centuries of case law. Try not to overthink it. read more

My package from Amazon was delivered to this UPS "Access Point." I arrived on a Sunday, and true, the package had not arrived then. However, I showed Jason my Info Notice and driver's license. That sparked Jason into a lot of attitude. He went into some lines about how "The UPS Store" is different from "UPS" and that he doesn't know what UPS does. Perhaps he's unaware of the rules - customer service and otherwise - pertaining to the UPS Access Points? Wednesday or Thursday I noticed online that UPS had delivered the package to this "Access Point" and that Jason had personally signed it in. At that point, I called this "UPS Store" back, with my Info Notice and 1Z notice. Jason flat out refused to even look for the package. A long argument resulted in yet more unnecessary attitude. The bottom line was that according to the UPS information, the package was at Jason's "Access Point." The information indicated that Jason signed in the package! After I gave my 1Z notice to Jason, Jason said, "Oh, that means nothing!" Jason refused to locate and deliver the package. I called UPS. UPS transferred me to the dispatch center. The dispatch center confirmed my understanding that Jason had the package at his "Access Point." They offered to take the package out of the "Access Point" and deliver it the next day, which they did. Jason's lack of courteousness and attitude almost ruined my day. This store needs consequences and accountability. Had Jason bothered to look for this package, none of this would have followed. I told these events to the UPS driver. The UPS driver suggested that I complain and that the "UPS Store" could lose its franchise for failing to turn over packages at its "Access Point." read more

This was my first time using this UPS, as I've just recently moved to Woburn. I was so pleasantly surprised by the warm, friendly atmosphere, as it has not been my experience at other UPS stores. The staff (One man, two women, and sweet little Chewy (the dog)) was wonderful, helpful, and friendly. They quickly took care of my business with a happy and friendly attitude and it really made a difference to me. I will definitely use this location as my UPS Store. Thank you for being so nice, it really does matter! read more

Well, I went to this location just a few days ago. After getting pricing to mail out an envelope to CA, I had originally gone to the UPS store in Burlington, near Wendys. The price they gave me was over $13 and also told me I HAVE to buy an envelope first. Being the annoying person I am, I questioned why I had to buy an envelope and as far back as I can remember, UPS always gave you an envelope. I was just mailing simple documents. Nothing bulky. On principal alone, I left the store in Burlington, called the Woburn location and asked, do you give free envelopes when mailing documents. They said, yes...so I went on down. The gentleman there was a tall guy, nice and very helpful immediately. I mailed it with him, cost me LESS by $3 or more and the service was professional and with a smile. Something that brings you back. I had come here before shipping lots of boxes when I moved. I will continue to go here for my UPS business. Burlington lady had an attitude as if she could care less I did business with her, no smile, no helpful attitude whatsoever.....blah. So if you want a UPS Store in the Woburn area, then this is your place! I even laminated something and it was only $2.....just fair around the board...I like that. read more

I had a great experience with this UPS store today. Laurie was very helpful as she dealt with my challenging situation. She sent a guy over to pick up my boxes to be shipped to California, then called me back with the weight of the boxes and the amount to be paid. I just made a phone call, and supplied a credit card number. She and her team did all the rest. They even let me change the destination of one box to be sent to another state, with no hassle. I can't say enough good things about this experience. They are certainly trying hard to build a good reputation. I am happy. read more

I am astonished that a store can have a facility for an appointment, then refuses, WITHOUT SHAME, to cancel it. I recently had the need of a Notary Public. I called the night before to see if they could handle not only my document, but to also fax and email it. "No problemo," they said. I made an appointment with them, thinking to do this in a business-like manner. When I arrived at the store, a man bravely told me that his "boss", the Notary, wouldn't be in for hours. He did, to give him credit, tell me about a Notary at a near-by bank. Fortunately, I was able to get my document notarized (free of charge), and returned to see the man at the UPS store. He was able to fax it and email it to my thumb drive, after a lot of fussing. He said he had only just learned how to work the machine! I offer my kudos to the gentleman who waited on me at the UPS store. A business is only as good as the people who work there. It is the owners, and their lack of care for the customer, who is the focus of my review. A worker must always struggle valiently on in the face of poor training and neglectful supervision. He is on the front line, and he always, always, takes the brunt of the disappointed customer. Again, kudos to the man who waited on me. I'm sorry I did not get his name, but I daresay he is the only reason this store is still in business! read more

We've been to the Woburn UPS store a few times & have been very impressed with Jason. He's friendly, polite, helpful, and positive. We had concerns about the security the package when it would be delivered, so he had a suggestion of how to handle it, & we took his recommendation. Unfortunately, the UPS office in the state to which the package was delivered did NOT hold the package at the designated spot (even though we'd paid for that service). However, we simply called Jason & explained the situation. He asked if he could call us back after he had researched the issue. He called back within 30 minutes, having contacted the other office & making arrangements to instead have the package delivered to the recipient's workplace. When I complimented him on his helpfulness, he was humble & responded that he was just doing his job. If only everyone did their jobs like Jason does! read more

Jason and staff are great. They always keep the line moving and they are friendly as heck. They never push you for the next day delivery. The do copies and notarize and stuff which is great. They even help carry stuff to the car, which I think is great. Good place to leave packages. read more

I raced to the store and arrived at 6:55 PM to find the door locked. A non-employee shouted at me that they were closed. When I pointed out that it was 5 minutes before closing he came to the door and told me that he was told by the employee to lock the door. I asked him if he would rather have me go to Fed Ex and he said "sure". This is just the last of a long line of complaints with UPS. I wouldn't give UPS my business if they were the last shipper on the planet. read more

I just went to this store to have a package shipped. I entered, and the woman behind the counter told her daughter (maybe 9 years old) to give me a receipt.. I told her I did not need a receipt but I needed to ship a package. Another woman came over to help me, grumbling and very unpleasant. All the while, the other woman behind the counter was screaming at her daughter. The woman helping me was extremely rude and unhelpful. Definitely will not be going back to this UPS location anytime soon. read more

I used this UPS store twice. Both times where very disappointing. The woman who works there is very unprofessional. The first time I waited because she went to the store! The second time which was today. The wait was very long not due to s long line but because she was all over the place! Very unprofessional. Not put together at all. At the prices UPS charges the service is very disappointing. read more

The owner of UPS Store 0999, Laurie Poland, is a dishonest businesswoman. She gave me a quote for pick-up, packing and shipping an item purchased at a local auction, and she then turned around and nearly doubled the charge. I only found out when I opened my credit card statement today. Even though I gave her the exact dimensions and weight, she claimed she was surprised by the weight and size of the item and the amount of packing materials which were needed. What good is a quote if she is not going to honor it? Buyer beware of Laurie Poland! read more

Had a great experience here. I had 9 documents that needed printing. 1 was over 180 pages another was over 100 pages. Price was fantastic- with the plastic bindings. Quality was excellent. Service was top notch. I am not from here - I am traveling on business. Yelp reviews all over the area for printing were horrible. I got lost on the way - called in a panic. Spoke with Jason who was super patient with me as I had lost my thumb drive - then, couldn't find the docs on my laptop. Had a deadline. In short, I was a wreck. Ended up emailing the docs - Jason got it done. I am relaxing with some wine now. Cons - the parking lot. Not easy to take a left turn to get back on the highway. Not easy to park. Pros - the UPS store has 15 minute customer parking spots right out front. Friendly people. I noticed one reviewer said there was only one person, when I went in there were at least 2, but I think a third was running around the back. Prices are much better than some other known printing stores. read more

I go here regularly. There's rarely a line, everybody is incredibly helpful. They saved me $30 on shipping thanks to some timely advice on what size of bag/package to get. Place is excellent. read more

I went to this UPS yesterday afternoon to ship a small package. I only needed a small box for my package. When I went in, there were 2 associates trying to figure out a miscommunicated issue with a customer. I waited for a while and then 2 other customers came in after me. The associate proceeded to help the 2 customers that came in after me. I believe it is poor customer service for me to come in first and leave after the people that came in after. The associate, Laurie, did not acknowledge the time I had to wait or how she attended to the other customers first. read more

This is a great place to send out your packages. Jason really help me through the whole process from making sure my packages were securely packed to the actual delivery. when UPS misplaced a package in Michigan He got right on the phone and it was resolved in less than day. read more

There's usually only one person behind the counter in this UPS store, and it gets kind of busy. So leave plenty of time for your business here and you won't be frustrated. I have always found the service friendly and capable. They sell some packing supplies, but if you prefer, they will also do the packing for you at very reasonable rates. Located in a sort of office park with plenty of parking. read more

We were just behind a blue pick up truck that belongs to your company from Burlington to Woburn on Winn Street. You should probably know the person operating this truck was all over the road and driving aggressively. Riding up on the person's bumper in front of him/her and beeping menacingly. You would think one would keep control of themselves especially driving a rolling advertisement. This behavior reflects poorly on your business. read more

Great service at this location!! They had exactly what I needed and were very pleasant. I highly recommend going to this UPS store for all packing needs. read more

I love going to ship my items at this store. They are very friendly and helpful, Jason had been the greatest and most sincere employee ever. My package was damaged and he promised to refund it back either in cash or ship items for me for free which he did. I was very happy and will forever be grateful. Thanks Jason u are awesome!!!!!! read more

I recently went to this location two times in a week. I cannot remember the gentleman's name but the day time person on April 3, 2019 at 1:56 pm was awesome! He waited on me both times and honestly had a fantastic attitude. I often see people at store such as this and the look like they cant manage anything and are bored. He was great, energetic, friendly, helpful, and overall just nice. I barely write reviews but had to tell the world how awesome he was! Kudos! Give this man a raise! read more

I will continue to use this location for my shipping needs and mailbox. Although I live 20 miles away I have no hesitation to make the trip down from home if needed or stop in when I am riding by on 128. As a small business owner it is crucial to have fast accurate shipping of my product to customers which this store offers. Any issues (which are very rare) are handled quickly and accurately. Using small family owned businesses is important to me as I own one myself! rock on guys! read more

I have never written a YELP review but Laurie Poland of The UPS Store in Cummings Park, Woburn MA is a super star!!!! I have had a VERIZON equipment return nightmare over the past 13 months and have been hounded by collection agencies for a non-existent debt. Twice Laurie took time out of her day to search the archives for my shipping and tracking details. Without her kind help I would have continued to be wrongly charged by VERIZON. Great work Laurie!! read more

Great experience at this location. The service is prompt and friendly. This is definitely my preferred UPS location.