I live in East Tennessee and this business some how got my debit card information and took my pay…read moreout of my personal checking account in my state. I called the manager and asked for him to contact his bank to return the money and I have filed with my bank about a frauld transaction and he did nothing! Beware of theives scammers that somehow get your card information!

My Phone screen was completely cracked other estimates way to high I called Pedro cellular his…read moreestimates was a lot lower He was quiet pleasant and helpful .Anyone need help go to Pedro...

Sala was amazing. Watched him handle multiple customers at the same time. Whoever is the manager of…read morethis store has a great representative.

It was such a pleasure to work with Sam! We bought a new phone for our 12-year old and she was so…read morehelpful in looking at options, keeping our plan affordable, and helping make the experience fun and less stressful!

Listen, this isn't exactly a ritual we conduct very often. But...ya know...when your wife's phone…read morekeeps randomly freezing up like Ben & Jerry's ice cream mid-task, sometimes you tap the genius bar to see what's going on. And sometimes....you have a brain fart and forget that soft resetting your phone still fixes a lot of problems. Kinda like how I did. Granted, I felt like a horse's patoot by the time we walked in there and basically got free advice we could have otherwise obtained from ten seconds on Google. The guy at the table was very professional about everything. Down to earth, even. It's always refreshing to see folks in the tech industry apply the utmost professionalism when it comes to customer service. Honestly, the longest part was the beginning. See, we had a 1pm appointment. Only when we arrived, we still had to wait an additional 15 minutes before anyone saw us. What's the point?! If you have to wait still despite having an appointment, it's as arbitrary as walking in out of left-center field and requesting someone service your phone. I found their lack of store WiFi rather disappointing. Other Apple stores have this. So, why not Pheasant Lane? I dunno, guys. It's an Apple store. What else is there to say? It gets 4 slightly embarrassed customers who forgot soft reset is a thing out of 5.

Horrible experience. Will not shop in this store again and am considering non-apple product going…read moreforward. I went to the store purchasing 2 iPhone 17 Pro Max. The guy in the entrance asked a few question and took me to the pickup counter, stating once the staff finish the person before me, the staff will help me. So I waited, the lady finished previous customer and just stood there, not asking me "Can I help you with something?" I waited another 5 minutes and asked her if she can help me with the purchase. She acknowledged with 1 word "yes". I was a straight, quick in & out guy. I told the young lady that I would like to purchase 2 iPhone 17 Pro Max unlocked, 256G, pay in full. "OK" is the only response. She did her thing on the sales terminal which I think is an iPhone. The staff in the backroom brought 2 iPhones out. She scanned them and just stared at me after. Not sure what to do next, I paused for a minute, then brought out my wallet and my credit card, she still said no word and continued staring at me. Only after I handed her my credit card, she openned her mouth with "Is this the card?" Then took my card and did her thing. Then I realized I ordered 2 blue phones and it can get confusing if I give to my uncle and aunt as gift. I asked her if I can switch one of the phone to orange color. She responded "You already paid for them". I was like "wow, wtf, do I owe you money or something?" in my mind. Eventually, we did a color swap on 1 of the phone. The last thing I needed is the printed receipt. She gave me the swap receipt not the sale receipt. I have to go back to the store and asked her to give me the original receipt. With this kind attitude, this young lady, possibly a college kid, is ruinning apple and apple store's reputation. The attitude is this "I work in apple store. I am better than you. Don't bother me." Spent 2400 bucks for this kind attitude. WTF?????

I was sent to this store and what a great find! Customer…read moreservices were above and beyond! Both James and the store manager, Laindy were super helpful. I told them what I was looking for and they explain all the options with the best deal possible. I highly recommend this Cricket store in Billerica.

Purchased a new cell phone from T-Mobile. I traded in my old T-Mobile cell phone. The trade-in…read morevalue for my old phone was $500. Very nice. However, they forgot to add to the arrange for a box to return my old cell phone, Which is their standard procedure. Once I straightened that, over the phone. I received the return box and returned my old phone postage free. I Waited about a month for the refund credit to show up in my bill, however, it never did. I spent several hours on the phone getting the whole mess straightened out. I did finally receive my trade-in credit. However, it was quite a hassle to make things right. When you're there, just keep an eye out to make sure you get a box for your trade-in. PS: I absolutely Love the new pixel phone I received.

Stay far away from this store. I am still getting punished 3 months later by T-Mobile because this…read morestore messed up EVERYTHING that was possible to Mess up.. OVERCHARGED ME. Gave me unnecessary equipment I didn't need or ask for. Even worse I opened the account in store with my ID and they made me not an authorized user so now I can't even get into my own account. absolutely the worst service I ever had

They saved my behind. When nothing would change my iPhone and I was in a panic, they fixed it in…read moreminutes. And at a reasonable price. Life is good once again

Great place! They fixed my iPhone super fast! The phone was broken from the front and back. But…read morethese guys are amazing. The customer service is great! They were answering all my questions and helped me a lot!

HAHAHA.....the canned response by Victra in this review says it all!! After repeated attempts to…read morespeak with a supervisor of some sort I finally got a hold of one 2wks later. It's now been almost a month and I'm still on the nightmare hamster wheel of incompetence. I'm telling you, RUN from this place and their lack of service, knowledge and solutions.

Was dreading coming in here, but we had a great experience! Jess helped us out so much and got us a…read moregreat deal. She didn't try to swindle us into anything and instead she recommended different options to help us save money. The phone we wanted was available and it only took about 35 min total in the store. Saw the bad reviews from years past and was nervous, but it definitely does not reflect my experience. Now we're thinking of switching to Fios just based on this experience!