I recently visited the T-Mobile store and had an outstanding experience thanks to Carlos. From the moment I walked in, he greeted me with a genuine smile and took the time to listen to my concerns about my phone plan and device upgrade. Carlos was incredibly knowledgeable, patiently explaining all my options without any pressure to upsell. He went above and beyond by checking for the best promotions and even helped transfer my data seamlessly to my new phone. His positive attitude and expertise turned what could have been a stressful errand into a pleasant one. If you're looking for top-notch customer service, ask for Carlos--he's a true asset to T-Mobile! Five stars all the way. From: Allara G read more

I was lost in Albuquerque. My Apple IPhone fell on the floor of the car and the screen enlarged and I couldn't get it to go back to normal so I could get home. I was so happy and exhausted when I saw the TMOBILE store. I'm an old Army veteran with a fractured spine and I nearly cried when I saw the store. I asked the store clerk who was not busy to fix it please and show me how to do it so that I can do it myself next time. He said that this store doesn't do that and I need to go to an Apple Store. So, I asked some of the people in the store if they knew how to fix the screen because young people are great with electronics. The store clerk told me that I was not allowed to talk to the other people in the store and that I was yelling and he told me that I had to leave his store immediately. He kicked me out. I'm a 72 year old female Vietnam war veteran with a fractured spine. I'm also a chaplain and I was clearly identified in my jacket. I am no threat to anyone but he made me into a target for his actions. I went next door and asked for help and was met with kindness, decency and respect. The staff was helpful and the customers helped too! They looked up the problem and had it solved in no time. He could have done the same thing but he chose apathy with an old lady and kicked her out instead. And yes I speak loudly because I am hearing impaired from the Army. I explained that also. I went back to the TMOBILE store on Coors Blvd and Sequoia to show him how to fix the issue for the next customer and apologized for speaking loudly and explained that the trick is three fingers tapped on the screen will increase or decrease the screen size. He ignored me. He wrote me off. I left. I won't be going back there again. But I will go next door to the SUPERCUTS on Coors and Sequoia for the people who haven't lost their humanity. GOD BLESS YOU. This little old lady made it home safe and sound because of their kindness and compassion. GOD BLESS YOU WOMEN! read more

Ridiculous experience. I have been a T-Mobile customer for years and have generally had great service, albeit in Seattle. I wanted to trade in my Android phone for an iPhone, so I stopped by this store on my way home from work on Friday. The store was busy, but there were two people walking around with tablets just taking customers' names as they entered. Most stores have one person doing this--having two people doing nothing but that while others waited seemed odd. Eventually it was my turn. I explained what I wanted, and the salesperson asked if I had the T-Mobile app on my phone. I did, and he proceeded to place an online order on my phone. I wasn't sure where this was going, but I went along with it. He then explained that the phone would be mailed to me. I asked, "I can't get the phone here?" He said no, because transferring from Android to iPhone takes a long time since they use different systems. Yes--exactly. That's why I came to the store. As he finished the order, he told me I owed $165 today, plus the monthly charges. When I asked what the $165 was for, he said it was tax and a fee for having the transaction done in the store. So I was being charged extra for someone to order a phone on my own phone, something I could have easily done myself. I declined, and he canceled the order. What made this even stranger is that I went home and ordered the phone online myself. The website gave me the option to pick up the phone at the very same store, and the total due was $100.96. I'm not sure what is going on at this location, but I will never return. T-Mobile should seriously review the business practices of this store. read more

i have t-mobile and we already have to deal with the people on the phone who don't fully understand english, now ON TOP OF THAT we have these rude workers. I bought i screen protector online and couldn't put it on, I was more than willing to purchase a new screen protecter with privacy screen but I just wanted to know the prices. This red haired girl couldn't stop saying no and acting like i was stupid for asking for the prices of 180 or 360 privacy screen bc somehow theres no difference. even though there very much so is a difference and you should know that if you work at a phone store. read more

Oh I love coming to this T-Mobile, the young ladies always help me they probably think this crazy lady is back again. Lol they always help me with my phone whenever it's not working properly or when I think it's not working properly. They always go above and beyond for me thank you oh so very much. read more

Great service, got here the reps were busy and still helped within 15 min. Went in for an upgrade and thanks to Eli we were out the store by 20 min. read more

They have plenty of phones here from your starter phones to your high-end phones. They also have plenty of acessories whether you're active or just want to sit on the couch and listen to music. The price is what it is they are reasonable with that prices no hidden fees. read more

T-Mobile Experience Store - Accessories - Mobile Phones Near Me - Albuquerque, New Mexico

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As of 11:31 and their still not open been here since 10:00 now one of the lady's very Rudely told me their not going to open til 12:00 I hope HQ hears about this!! read more

disgusted with my old wireless service and seriously wanting a Blackberry, this store hooked it up in a matter of minutes. No muss no fuss just tell them what you want. Ask for Melanie. Service above and beyond. read more

DO NOT use this store! I went to this store on a Monday. There were approximately 5-8 people waiting for service; however, there was no waiting list or sign up sheet. It was up to me to find out who was last "in line." There was no actual line. Are you kidding me people? What kind of unorganized unprofessionalism is that? Don't you people think we went to browse at the merchandise, but now we cannot because we are worried about making sure our place in line is secure! FIX IT!!!!!!!!!!!!!!!! read more

Brought in my T-Mobile phone which the speaker hasn't been working and even though my phone still has the manufacturer warranty the employees flat out told me they couldn't do anything for me. It's sickening how T-Mobile is more about upwelling useless warranties now and selling more phones rather than fixing a problem. The guy looked at my phone and was like "yup definitely a speaker issue... if you buy a two year warranty..." then he also included, "or you can get a new phone... for under 30 a month" they have little to no experience on any of the phones like they used to or minimal information anymore. It's not about helping it's about selling. Definitely will stop using T-Mobile pretty soon. They have lost their vision. It's not just this store it's all of the stores. All you are is a walking piggy bank to them. read more

This is a great store! The staff is pleasant and attentive. Leo Cazares is a gem! He is courteous, professional and helpful. We were very fortunate to have him assist us with our new iPhones. If you have any questions or concerns, see Leo!! You will not be disappointed. Thank you for our new phones and wonderful customer service! We will send our friends and family here. read more

Gentleman I met was knowledgeable and knew exactly what I am looking for, great store!

Came to get a new phone. Male employee "helped" me. He did not have a name tag and had very poor communication. It was an awkward transaction because of the lack of communication and everything had to be re-done. When I got home to check my phone, HALF of my photos were GONE. He was supposed to transfer my photos and videos. I only have half.... I'm so upset. read more

My experience at this store was awesome!! The staff is so friendly and helpful. They saved me over 200 a month!! I recommend T-Mobil