T-Mobile Experience Store

3.7 (3 reviews)

Mobile Phones

Closed • 10:00 am - 8:00 pm

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T-Mobile Experience Store - Mobile Phones Near Me - Balch Springs, Texas

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Johnnie J.

Elite 18

107

213

5 years ago

Great customer service so happy I came to this T-Mobile was in and out with no hassle will be coming back to this store

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Yvette R.

5 years ago

So I went in today to check out the NEW Apple Phone pro 13 and had the best sales representative his name in Eric .... I love this kid ... so professional , just simply Amazing . If you want great service and a friendly smile even with his mask on I loved his eyes ... come to this location great service ......I love the new remodel .Thanks for my new phone so excited !!! read more

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Daniel F.

4 years ago

a came in to see what was wrong with my phone an they act so slow didn't even help me I had to go look up on YouTube bad service act like they can't help read more

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More info about T-Mobile Experience Store

12127 Lake June Rd
Ste A
Balch Springs, TX 75180
Directions
(214) 736-1250
Call Now
Visit Website
https://www.t-mobile.com

Hours

What time does T-Mobile Experience Store open?

T-Mobile Experience Store opens at 10:00 AM on Monday, Tuesday, Wednesday, Thursday, Friday and Saturday.T-Mobile Experience Store opens at 12:00 PM on Sunday.

What time does T-Mobile Experience Store close?

T-Mobile Experience Store closes at 8:00 PM on Monday, Tuesday, Wednesday, Thursday, Friday and Saturday.T-Mobile Experience Store closes at 6:00 PM on Sunday.

Mon-Sat 10:00 AM - 8:00 PMSun 12:00 PM - 6:00 PM

Payment methods

Does T-Mobile Experience Store take credit cards?

Yes, T-Mobile Experience Store takes credit cards.

Outdoor Amenities

Does T-Mobile Experience Store have parking?

Yes, T-Mobile Experience Store has parking options.

From the Business

Specialties

Visit the T-Mobile store in Balch Springs and discover America's largest, fastest, and most reliable 5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 12127 Lake June Rd Ste A can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

History

T-Mobile changed wireless for our customers. Un-carrier made us who we are and it has become synonymous with 100% customer commitment. We set out to change the game, and the results speak for themselves. When VoiceStream Wireless was purchased by Deutsche Telekom and became T-Mobile USA, we were just like the other guys. We knew in order to stand out, we'd have to make a big impact. Enter the Un-carrier and the beginning of the end of the wireless industry as you knew it. We do it for the customer. The Un-carrier's momentum has become a consumer revolution that sets T-Mobile completely apart from the competition--with business results to match. T-Mobile¬†ONE abolished data limits forever. We simplified pricing and introduced a single plan that includes unlimited data, talk, and text. We set out to relieve our customers' pain points and ended up creating a wireless revolution. Join us and be part of the Un-carrier movement.

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I went in to have my phone display repaired and paid $250. The repair initially seemed fine, but a…read morefew days later the display stopped working. I assumed it was my fault, so I returned and paid another $250 to have it fixed. A few weeks later, the display stopped working again. I realized this is an issue with the company's repair, not my phone. When I returned to request either a proper repair or a refund, the staff was very rude and only offered a $30 discount, insisting it was my fault. They never provided a receipt, and there was no posted policy regarding refunds. Despite paying for the service, I was denied proper repair or reimbursement, even though I agreed to the price because I needed my phone. If this matter is not resolved satisfactorily, I plan to file a complaint with the Better Business Bureau or the Texas Attorney General. I went in to have my phone display repaired and paid $250. The repair initially seemed fine, but a few days later the display stopped working. I assumed it was my fault, so I returned and paid another $250 to have it fixed. A few weeks later, the display stopped working again. I realized this is an issue with the company's repair, not my phone. When I returned to request either a proper repair or a refund, the staff was very rude and only offered a $30 discount, insisting it was my fault. They never provided a receipt, and there was no posted policy regarding refunds. Despite paying for the service, I was denied proper repair or reimbursement, even though I agreed to the price because I needed my phone. If this matter is not resolved satisfactorily, I plan to file a complaint with the Better Business Bureau or the Texas Attorney General.

Fixed my galaxy note 8 in 20 mins, works just as well a before screen damage, will visit again in…read morethe future.

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