The prices are high if you don't have insurance. $199 for battery replacement. Ugh The guy was very kind. read more

Called in for a quote and got way more assurance I feel so great about moving forward and informed about my phone and the process thank you so much Dj for your excellent service. read more

Great service! Very responsive. I got several quotes and they were the least expensive, but excellent quality!

I would give zero stars if I could. I came here to get my thumbsticks replaced due to stick drift. They told me that it would have taken one day to fix and that they would give me a call. somehow it ended up being more than a week I call them to see what's taking so long, they tell me they haven't started yet and it would take a couple days. It took another week and they finally called, so I went to go buy another Xbox controller. Y'all have to do better!! read more

Great service and staff. Knowledgeable, timely, professional. Would recommend to everyone .

Max was awesome! I came in the morning with a battery issue on my iPhone. He listened to my issue the moment I walked in. He was able to replace the battery with an authentic apple battery right away. They also honor military with 10% off. Thank you max for giving my phone its life back! read more

Amazing customer service. Fast, friendly! Will be back again for any repairs. Thank you for amazing service!!

They fixed my HP printer. I was very happy with their service. Very friendly and helpful. Would highly recommended. read more

I just walked in. 2 people working behind the counter. There were 2 people sitting in chairs. 2 customers at the counter, one that was walking out and me. When the customer walked out, the service rep was available. He looked at me. Didn't acknowledge me turned his head to then asked the lady sitting down about what she needed with her Samsung. She had an appt for 230. I looked around to see if I'd missed something. There was no sign asking to sign in or to make a reservation or what protocol is. I walked out. I'll assume customer service isn't part of what they do here. To look someone in the face and not acknowledge them is very rude.... And considering I was the only person of color in the whole place, I definitely felt some kind of way about my treatment. For clarity... it was the Caucasian guy with bleached blonde hair w/ shaved sides who decided to look at me and ignore me. I'll never be back and I'll be sure to also post on Yelp. If you don't want to be inclusive say it so people of color know not to use your business. read more

att referred me here and then when I came back to pick the phone up this place claimed they couldn't give me my phone back bc Apple put some sort of hold on it... brand new phone. do not go here. the people here are hard to work with and do not explain everything they should before it's too late. read more

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Excellent, friendly and prompt service. Patricia is awesome, she took great care of us today. She fixed my daughter's phone while we ran an errand to pass the time. Thank you Patricia! - Ariya and Thais read more

I was getting my iPhone screen replaced at full retail price because I didn't have coverage on it. When I was checking out, tech offered this coverage.. Asurion Home+. It was about $30, maybe $27. I told him it was way more expensive than the ATT coverage. He countered that this coverage also covers alllll kinds of devices in your home. After that it sounded like a good deal so I bought it. 8 months later I find out it doesn't cover my phone. Covers everything but that. The representative should not have even brought this coverage up. I was there having my phone repaired. When he mentioned price I compared it to PHONE coverage through my provider. WHY would I have bought it if I understood it didn't cover my phone? Now everyone says I should have been perfectly aware it didn't cover my phone. People should have more care when selling intangible products like insurance. If I'm there for a phone repair, compare the price to phone repair coverage, you KNOW I am looking for coverage for my phone and to sell me something that you KNOW doesn't cover it, and say you assumed I knew, it's wrong. That's so low to do to another person. read more

They were very professional, they were very nice and fixed my phone quick. Make sure you make an appointment before you go through your phone's insurance carrier if you are claiming it under there. You can also make a new appointment on the their website if you are paying out of pocket and get a discount code for being a new customer when you first sign up. read more

very professional and pleasant , provided great service and made me feel comfortable leaving my device with them . definitely recommend if needing a fixed phone or any questions . read more

Super friendly, transparent and prompt. They aren't able to fix my problem - my charging port got stuck and broke off in my iPad Pro. They didn't charge me to try and take it out, no nickel and dime or BS. He told me what needs to be done to fix it and then even looked up the cost of the part. Maybe next time when I break something it will be fixable without a new part, and I'll be going here. read more

I really appreciate the service that I experience. They were very helpful and the staff was very friendly. If I break it I'll let them fix it. Thanks uBreakifix.!!!! U fix it read more

uBreakiFix by Asurion - I phone 4 please help me get this fix.! Please - Electronics Repair Near Me - Dallas, Texas

This is a great store. I've used them twice with satisfaction for computer repairs, both software and hardware. Much cheaper than buying new! read more

Asurion are CROOKS! DONT USE THEM. Their name DOES NOT represent their service. I recently paid them $270 to replace an iPhone 13 that cracked. First of all, they couldn't even get me the green color phone I originally had ordered. Then they gave me an envelope and told me to return my old iPhone in it to AT&T. I mailed it in the very next day. Now, they are saying they didn't receive the old phone and CHARGED ME ANOTHER $579. FIND ANOTHER REPUTABLE COMPANY TO REPLACE YOUR iPHONE!!!! This company should be called "UNSURION". read more

My iPhone battery was NO good anymore and just like the rest of the World, I procrastinated...and what happened...PANDEMIC!!! Anyway, Apple is closed, but I can "mail my phone off" NO. So, I contacted uBreakiFix and they had the battery. I brought my phone in, waited for about an hour and it was finished. They are definitely my "go to" from now on. read more

I brought my phone there today because I was locked out. 2 AT&T stores could not figure out how to fix it. This Asurion location took care of it quickly. I highly recommend it. read more

Took my Google Pixel in to fix the screen with LCD issues. They were super sweet and the service was great, but afterwards I realized my front facing camera is fuzzy. Not good when you're a content creator and your phone (mainly the camera) is how you make money. Lol I need to be able to see myself. They said it was because they had to "open" the phone and it's exposed to elements, which I totally understand, but it looks like something is just in there partially covering the camera. Not good. *Insert sad face here* Additionally, my phone keeps hanging up on people repeatedly during calls. Like, a lot! Never happened before. I had the option to replace the phone for free under warranty with Google, but I had so much content on the phone I was ok to spend the $140 just getting the screen fixed. Well, unfortunately now I can't send my phone in to Google for replacement because it's been "fixed." So, it looks like I'm spending more money to buy a new phone after all which totally sucks. read more

These guys are great. My iPhone suffered a cracked screen and they had the part in stock. Dropped it off before going to lunch and picked it up after lunch. Very satisfied with the service and would recommend read more

I took my laptop and the charger power cord into the store because my laptop would turn on but not boot up. I left it there so they could run some tests on it. When I returned to pick it up, the charger and power cord were not there. They said I must not have brought it in. I assured them that I did, but I would check my car and my home just to be sure. I checked and I don't have it. I told them again that I remembered bringing it in with me because I almost dropped it coming in the door. Long story short, they could not find it, so therefore I am a liar. It couldn't possibly their fault. So now I have to buy a new power cord and charger. Pretty bad customer service, don't you think? read more

Awesome customer service at this place .Salvador delivered on repair my iPhone 7 screen .....Looks brand new

This was such a quick repair. I made an appointment online, and dropped my phone off the same day. The staff was friendly and took lots of precautions. I'd definitely use their services again! read more

Went in to get the front and back screen on an iPhone fixed and left with a completely damaged phone. The charging port and secondary microphone are no longer useable after dropping my phone off for a simple broken screen replacement. I took my phone to several other phone repair shops to have both the charging port and microphone fixed however they've all stated the damage is not reversible and best option is a new phone. Don't recommend going here unless you want to be overcharged and left with having to buy a brand new phone. If I could give zero stars I would. read more

visiting from out of town, dropped off my pixel 3a today and they did a great job! Super friendly and didn't have any issues! You guys are top notch! read more

Had an appointment at the Garland store. Showed and no one is there. Waited and still no one. An hour after my appointment and still no call. Don't use these people because they don't care.​ read more

I had a great experience at this shop and would definitely recommend coming here over anywhere else on Oak Lawn. Shaun did a great job helping me with my screen cover. Thanks again read more

Stay away from the location at 5970 Belt Line Rd Suite 315 in Dallas! I took my IPhone8Plus in to get the charging port replaced. I was quoted 2-4 hours. Here I am 15 days later with no phone still waiting on a replacement because there "Professional Technicians" ruined the phone. Yes, I know, things happen. But when things go wrong, good customer service is all about how you correct the problem and they don't have a clue! I still haven't heard from a manger or anyone other than the "tech" on duty which I guess is why I can't get a straight answer on when I will a working phone again. Communication is poor, the "Technicians" don't seem to know what is going on. One complained to me that they are under staffed. Yes, they have verbally admitted that they messed this up and will be replacing my phone they say, but as of today they are saying it might be by the 20th. Really? In what world does it take more than two days to get a replacement phone? Maybe some of the locations are executing as expected but this location is giving the company a bad reputation! read more

Fixed my shattered iPhone screen in an hour! Friendly staff and cheaper than it would have cost to get it fixed through Apple!

Unfortunately my iPhone screen cracked. I walked into this place for help. I will from now on go here for all of my screen repairs. Costumer service was spectacular. The lady that helped me, unfortunately, I can't remember her name :,( , was very welcoming. She took a look at my phone, explained the process thoroughly, helped me choose the best option, and fixed it in a very short amount of time. Great work and over all experience. I will be recommending this place to everyone. read more

I was surprised that a representative @ the AT&T Store recommended that I take my phone and my phone problems to this location. I was, I am, so glad that they did. They were so kind, so professional, offered me several solutions and discussed pricing on each solution. Simply amazing. Everyone seemed to be as impressed as I was (several people were waiting for their repair work to be completed in the back office). If you have a problem, go here. They also practice social distancing. VERY IMPRESSED! read more

I came in to get my screen fixed because the place I originally went to did not put all of the screws back in my phone,he was very very very friendly & helped me with absolutely no issue. He understood my frustration & he even showed me what happened to my phone. I will definitely go back for all of my phone needs. Such a wonderful place. read more

Absolutely HORRIBLE experience here. I paid to have my back glass on my iPhone fixed. When I got my phone back none of the side buttons worked and the speakers were not working. I went back to have this fixed and they said it would be handled that day. They then held onto my phone FOR 4 DAYS. I got absolutely no updates from them by email like they promised they would. I had to keep calling them from other people's phones to get updates and the response every time was so unprofessional like "yeah Josh was working on your phone and I haven't seen him today. Not sure when you will get your phone back". AVOID THIS PLACE AT ALL COSTS read more

Tried to charge me $250 for a iPhone 10 screen along with an hour fix time. Went down the street and paid $110 for the same screen.

I highly recommended it! My iPad charging port got stuck. They fixed it in 10 minutes and didn't charge me anything. I will definitely choose uBreakiFix next time! read more

I called and said I'm bringing in an iPad to have the screen replaced and they said OK. Once I got there, they said they needed to order a part. I waited a few days and got a voicemail message that my part was in and to bring in my iPad. After driving all the way there again, they said we made a mistake and your part is not actually here. I wasted an hour and a half between two trips with no results. They need to evaluate their stores operations. read more

The service was great and fast as always! The only difference we're the measures being taken for safety amid this covid 19 pandemic. Workers were professional and brought everything outside and wore gloves and masks! Highly recommend this company! read more

Very professional and they have excellent Social Distancing practices in place! Great warranty on my new IPhone X screen too! Highly recommend. W read more