I was unlucky enough to be stuck with an incredibly rude, unprofessional, and incompetent staff…read moremember twice at this location. He refused to help me deal with a difficult situation and told me he was done talking to me, because he didn't know what to do. Rather than simply say "I don't know, let me find out", he acted like there was something wrong with me. It was so terrible and infuriating. I will never step foot in that location again, even though the other staff have been fine and it's close to my home.

Horrible customer service skills. Very rude, offensive and even threatening at the Boston causeway…read morest Verizon store.

The Boylston Street store has such a wealth of wonderful employees -all eager to help. My…read moresituation was complicated with 4 phone lines and a watch to switch. Starting with Vivian, the store manager and then Leisha- they walked me step by step (and I'm old) through the process. I have been in several times since with various new phone issues and they were very knowledgeable and patient with my lack of technological know how. I highly recommend them and the T-Mobile service I signed up for-

Salesperson was completely unhelpful when trying to upgrade my phone. Told me I needed to get a…read moreminor crack in the glass fixed before I could turn it in and gave me no further info. Went to T-Mobile on Boylston and they set up an appointment for me at Apple to get the phone fixed, gave me the upgrade while my phone was being fixed, and took care of everything free of charge with an $1100 Trae in value. Go to that T-Mobile. This one is useless.

Thinking of AT&T? I'll save you the headache!!! Look elsewhere. Not only are they expensive and…read morehave really spotty service, and customer services that rivals a dive bar in a really rough area! Do yourself a favor and look at other phone companies!!!!

Went in today to upgrade to the iPhone 17 and my mother got talked out of just paying the fee and…read moretrading it in. The guy was trying to convince us to go to some third party repair place before and it really just seemed like he didn't want to have to do a trade in. The staff here are lazy and not helpful. Thanks, AT&T, for making sure I didn't get the one thing I wanted for my birthday.

I had my iPhone 14 Plus phone screen replaced while I was on a business trip in the city on June…read more4th, 2025. Initially, the repair took quite a long time as the shop's replacement parts were also faulty and additional parts had to be brought from another store. The repair took about 2 hours. Unfortunately, the work done by CPR lasted only 3 months. I had to pay another few hundred dollars to have their faulty screen part replaced on Sept. 2nd by another repair service. This service informed me that certain sensors and the waterproof seal had not been properly reconnected during the repair that CPR completed. Not only did CPR take an exorbitant amount of time and money to repair my phone, they also cut corners and used shoddy equipment resulting in more money out of pocket for me to once again repair the poor work completed. Would not recommend.

went here to get my screen fixed, and oh boy I thought it was fixed but a week later, my phone is…read moreworse. It cannot be turned on by tapping it, it is like a frozen screen, I can only change the volume or use the button to turn my phone off and on. I can't go into the Home Screen, or input my password, the screen doesn't work. actually wth, this store made my phone worse

While visiting from California for son's graduation, my phone battery was not holding charge. Sam…read morewas so grievance and kind and fixed my battery while I waited. Then I managed to leave my wallet there and drive off...and Jorge called to tell me. They kept it safe until I returned. The entire experience was excellent and in grateful for this business.

YOUBROKEITANDDIDN'TFIXIT. in removing my swollen battery, the rendered my computer unworkable, that…read moreis, neither the keyboard nor the track pad were functional. I took it back because they didn't have a power cord to check if it was functional, and when I got home, I couldn't do anything except turn it on. No functions at all. Disastrous. The tech's only suggestion was that I should find a battery somewhere and they'd install it for $100. Egads.

I cannot say enough wonderful things about Louie. I work for a company with a corporate account…read moreand had an international client visiting unexpectedly who needed an eSIM. Without getting too technical, doing so required a lot of explanation and back and forth between me, my client, our account exec, and Louie who was tasked with helping me from his location at the Seaport. Once Louie was asked to assist, the entire process was seamless. He was able to answer any questions and extremely patient and thorough. He called me from his cell as he was simultaneously in the store calling AT&T regarding our corporate account. The initiative he took to do so made my life easier and I can honestly say that I've never experienced such amazing customer service. If you ever need help with anything, go to see Louie at this AT&T...he is a wealth of knowledge and equally kind and patient. What a gem. Thank you again Louie!

Louie was great helping me get set up with my new phone and Apple Watch. He was clear in explaining…read morecosts and plan options! Thanks for the help Louie!

Pan Pan and Anthony were very helpful in assisting me with my recent phone issues. My phone worked…read morewell aside from being unable to charge through the port. I initially went in for a diagnostic and trialed two options for fixing my phone to no avail. They offered me a refund for the repairs that did not end up solving my issue and let me know that they could proceed to take another step, but that it could end up bricking my phone if it did not work. I opted to err on the side of caution since my phone still functioned and decided to pursue another option that Pan Pan suggested based on my insurance/warranty. I was able to get a replacement phone quickly after he assisted me with the paperwork involved so I'm grateful for his excellent service and knowledge of the repairs/insurance. Overall it ended up being cheaper than the cost of the repairs too.

DON'T GO HERE. It is a SCAM. They knowingly put bad glass on a iPhone 17 twice. They admittedly…read moresaid they sold me glass from a bad batch twice. Their website states they don't void any existing warranty. LIES LIES Instead of giving me a refund they told me to sue APPLE. Literally paid them $260 just to have to go to Apple to actually have the phone fixed correctly. NO CUSTOMER SERVICE..