The Boylston Street store has such a wealth of wonderful employees -all eager to help. My situation was complicated with 4 phone lines and a watch to switch. Starting with Vivian, the store manager and then Leisha- they walked me step by step (and I'm old) through the process. I have been in several times since with various new phone issues and they were very knowledgeable and patient with my lack of technological know how. I highly recommend them and the T-Mobile service I signed up for- read more

Salesperson was completely unhelpful when trying to upgrade my phone. Told me I needed to get a minor crack in the glass fixed before I could turn it in and gave me no further info. Went to T-Mobile on Boylston and they set up an appointment for me at Apple to get the phone fixed, gave me the upgrade while my phone was being fixed, and took care of everything free of charge with an $1100 Trae in value. Go to that T-Mobile. This one is useless. read more

I made 3 trips to T Mobile, trip # 1, arrived seconds after they opened) 2 hours to ring up a sale for a phone case & shield (actual sales team time 5 minutes); trip # 2 transfer pics & contacts 3 hours); each time I went it took much too long to get anything done. If you're new to iOS don't count on them for anything beyond taking your money, transferring contacts & pictures and long wait times waiting for a c:s person to help Would rate my experience as a -100 if that was available read more

T-Mobile on Boylston St. Boston used to be great. Last time I went in it was a disaster. The Manager wanted to connect me with a sales person who had falsely sold me a wireless charger that didn't work with my phone. Eventually she connected me with another who was good but could not give any receipts. I got a call 2 days later to pick up the receipts. I didn't. I will most likely dump T-Mobile next time. They need better management in the Boylston St. Site. read more

This visit was a clown show. Simply need one serious minded supervisor to keep employees on focus to serve customers, rather having fun.

Agent was disrespectful, rude, and talked down to me the moment I entered the store. I came in today to ask for help about what my international plan options were when I travelled to Europe in two weeks. Guy asked for my phone - I gave it to him. Turns out he needed it because he wanted to go look up what T-Mobile plan I had. I don't understand why he didn't just ask me what plan I had. I could've told him in one second. He assumed I knew nothing. Then he proceeded to answer all my questions with disrespect and talked down to me. The other agents overheard him giving me wrong information too and corrected him. He would correct me often with rudeness whenever I said something or asked him anything. He made this experience so stressful. No one should ever be talked down to like this as a customer. I hope no one else has to deal with him read more

Terrible customer service!!! They keep pushing. Like buying a car. Phone service ducks. Continually have to cancel out advertisements to use Phone! I CANNOT RECOMMEND T MOBILE!! BEWARE!!! read more

(Pre-2/19/2020 with COVID-19) Mid afternoon one day, I decided that pop into T-Mobile to ask a few questions about how to use their service during my upcoming international travel. They weren't crazy busy, so they had time to spend on me. How can I use my plan's included International service without getting charged for phone calls? How do I make sure any call I make while I am out there is using wifi calling? Is there a way to shut down the mobile service for calling? The lady suggested that i could turn on airplane mode when I have wifi before trying to make a wifi call. The fellow told me that I would have unlimited data and texting, but noted that as long as I didn't pick up a call or place one while I am out there, then I wouldn't be charged for a call. But at least it would only be 25 cents a minute for calls while I'm out of the country. Online searches turned up tips such as turning off Roaming (connection to data services) to turn off cellular data completely when you're out of the country. "If you choose this option, you'll still be able to get phone calls and texts whenever you're logged into a Wi-Fi network or hotspot. But your phone will not send or receive data on networks such as 3G, 4G, or LTE." However, I suspect that would basically kill the T-Mobile International benefit and would be a better idea for those on other plans/services. To minimize data use: Go to phone Settings - go to Accounts & sync - click to turn off Auto-Sync. International Travel Call Forwarding **21*18056377249# To turn off International Travel Call Forwarding ##21# Tip - Download Apps/maps/info ahead of time, while at home. read more

Agent was rude and not helpful. I came in because I didn't receive my package/phone that I ordered. I explained that I cannot file a claim with UPS and that T-Mobile as the shipper needs to do on my behalf. This is what UPS had said. I cannot return the package that I didn't receive. Employee had to ask her colleague what to do twice. At the end, she walked away and couldn't resolve anything. read more

So this review is for T-Mobile as a corporation. They were given the chance to match other carriers promotions but wouldn't. They spent more time explaining to me, how I wouldn't qualify for the other carriers promotion. Then when I made it clear that I was just going to go to the other carrier they acted as it was a card game and that they were just calling a bluff. I'll be leaving T-Mobile once I pay off all phones. They obviously do not care for one as a current customer but rather only aim to make knew customers happy. read more

I just experienced the WORST customer service experience in my LIFE. I spent years in retail and customer service and this really ruined my day and possibly my LONG STANDING relationship with TMobile. I waited 2 HOURS waiting for the manager to assist me. Everything was great until he decided to ignore me until the store closed. I patiently waited for hours to purchase my new Samsung 20 5G phone and supposedly the manager completely forgot to check me out as the store was approaching closing hours. This difficult women completely intersected the middle of my transaction and he assisted her for almost a full hour before getting back to assist me. When he ended his interaction with her, he went about his closing duties as I'm thinking he's going to start checking me out. He then proceeded to close the store out back behind my back and have one of his very new associates come out and say "how can I assist you we're closed?" I left infuriated. I have NEVER felt more discriminated against and/or ignored in my life. Supposedly his grape vine excuse was "I thought he was just charging his phone." I will be giving corporate a call in the morning. This was a waste of 2.5 hours of my time trying to purchase the new Samsung S20. I am saddened and very upset. read more

I wanted to give it a 0 but 1 is the lowest! This store in Boston on Washington St.is the worst cell phone store I've ever been in.Glen the not an expert has lied to me since March 2020.T- Moblie says no contracts.You would make out better with one.How sneaky they are! If you buy a couple of devices that were half off.T-Moblie makes you pay full price if they s@$! and want to go eleswhere!Something for $ 1000 would double if you wanted to leave before 24 months.They will NEVER tell you this! I paid big bucks for a free phone.In the hundreds...They lied about my bill for months telling me it was what I thought it should be.After covid opened up.I found out they lied to me and put coupons in my bill to bring it down without me knowing.I was only paying the shut off .I didn't know this.THE FREE PHONE WASN'T FREE because I kept an old phone number.This also WASN'T told to me..There should be laws for this horrible service! read more