Unlike these other reviewers, I had a great experience here. I had been trying to upgrade my phone…read moreand tried 3 previous times to do so. The first 2 times were just "missed opportunities" but the last time I walked out of the door in the middle of a sale from the Rt 73 store because the guy was selling me just so hard. Uncomfortably so. Anyway, on a whim I decided to go here at lunch today and had *great* service. No hard sell, awesome customer service (I interacted w both with the (I'm presuming) store manager and my salesman (a younger, handsome guy w dark hair and well dressed - everyone was dressed, actually, but I digress...) and i got exactly what I wanted, didn't feel pressured in the least, and the salesman apologized to me (!!?!?) for how long it was taking bc my POS phone wasn't connecting to wifi. Plus, you could tell the staff had good personalities - it was pretty crowded being a holiday - and seeing the positive, laid back interactions from everyone was pretty cool. I would definitely go back. Two thumbs up.

I had to get a new phone while in Jersey. This place was horrible. First I had the most unhelpful…read moreIndian man who was incredibly rude and just wanted to get rid of me. The next day I had a similar experience picking up my phone and getting it ready. Horrible experience. Would never go back.

They had to order a part for my phone which too 7 days way to long to with my iPhone the could been…read moreover night delivery I'm still waiting

Store full of employees... 0 help for over 10 minutes. No point in having such a big store and so…read moremany employees.

Although it's too early to upgrade to the iPhone 15 - boooo - Dionne who helped me out, was…read morestellar. She gave me the low down on my options and was very helpful and creative. Bonus points for being a fellow happy face collector :)

Stay away from this store. When you upgrade a phone they add on all the extras and don't tell…read moreyou. They lie to you while he has a smile on his face. Never go back to this store.

They fixed my phone in 15 minutes and did such a great job. Fastest service I've had. Would…read moredefinitely recommend.

After taking it here to repair my shattered screen, my phone would scroll by itself and sometimes…read moreit would not respond to touch. There were times I couldn't even unlock it. I will have to pay to have it re-repaired now. Infuriating. Save your money and go somewhere Apple certified.

Albert lazy and rude. Jeremy cannot answer simple questions. Don't come to this store. John is…read morehelpful.

Albert was really mean and had the worst costumer service. The second I walked in he was aggressive…read moreand off putting.

Came in with a malfunctioning Sim card and a broken screen, protector and Candi fixed both of them…read morequickly and cheaply (free) thanks to the warranty. It's always a relief to have something like this taken care of cheerfully and with minimal fuss. I'm very grateful to Candi and the team for getting me on my way quickly.

I came in to the Ellisburg location with my parents to add them to my plan and get new phones…read more Ready for a 2 hour headache and later problems. Candi took the time to get my parents comfortable while she researched the best deal, explained the plans down to even how they can use their phones for international travel, worked to transfer their numbers and all their former phone data, checked and double checked with them to make sure all the important stuff transferred over (yes, screen savers are important) and suffered through "Dad jokes" and banter with a genuine upbeat positive lovely attitude. Even got my dad a free Apple Watch. Set up everything for them painlessly. An hour and a half later, all was settled and Candi was just as delightful and unflagged. A true delight to work with! Ended up saving my parents $100 a month over Verizon WITH new phones and watches and no headaches. Plus rebates. Candi is a true professional. Many thanks!

Steve is always so nice so quick and super affordable. He handles my phone with care every single…read moretime which is why I've been a repeat customer for years. Nowhere else can you get this level of fast quality service.

THIS PLACE IS NO LONGER RUN BY STEVE! I havent been here in about nearly 10 yrs but a broken screen…read morehad me looking to go back to the Steve I knew who fixed 2 other phones of mine. When I got there, Steve's iphone repair was no more, not even in the same suite and replaced by another business called Cherry Hill Iphone Repair. Anyone who has been to Steve knows he was a 30 something yr old white guy who used to work for Apple. The men who will tell u they are "Steve" now are clearly Arabic/Middle Eastern. Now, not to say these guys couldnt do a job but everyone knows how solid and reputable Steve was and that it was worth the trip and $$ to spend knowing your phone would basicallly be back to brand new. When I stopped by looking for Steve, the men there give very vague answers as to where Steve is, even if u call their number. Sometimes they'll say by they are Steve, then they'll tell you he's not not here right now and even will say he sold the business a couple years ago. I was very hesitant bc these guys were asking for over $120 to fix an iphone 12 screen and were clearly luring customers off of a reputation that isnt theres with zero promise of the same quality work. I didnt like they were lying and claiming to be someone they weren't. It was all very scammy. I tried to budge on the price but the guy there whoever he was refused. I had a friend call and see if Steve was there still and the guy on phone told him the repair would be $110. Clearly they are liars and no one should take anything they tell you as the truth. Aftermarket repairs are all a toss up, but Steve was a gem. Idk who these guys are, dont trust them .

Service was exceptional , pricing was better than I expected and no one could beat our deal!read more

Stefon was able to help us in lowering our bill. He worked with us even as the Mall is closed,…read moretrying to make sure that we leave satisfied. This is my first Yelp review and I want him and this store to get this because they really helped us with our account. They are awesome and they go above and beyond their line of duty to satisfy customers.

The store employee who serviced me, Tre, was very helpful. Stopped in 1/8/25 to have my iPhone 11…read moretransferred to my new iPhone 16. Everything went smoothly and didn't take as long as expected. I was having some other issues with my iMessages and he took the time to troubleshoot and make sure everything was functional before leaving. We even enjoyed some basketball and other sports talk. Very personable. Thanks for your help, Tre!

Terrible customer service , sat there for 30 min while he was on the phone sitting on the couch…read morewatching soccer , would never come back to this location

Just had batteries replaced in my cell phone, my wife's cell phone and my nitrogen filled Wrist…read morewatch. Very satisfied. Highly recommended.

Mike is extremely helpful and gives great support on a wide range of electronics questions. I've…read morecome here routinely with my cell phone repair issues, LED upgrade projects, and one-off replacement bulbs. They don't always carry the specific parts I am looking for, but are extremely diligent about following up with online orders for items outside of their regular inventory. Batteries Plus also takes your old batteries and bulbs to recycle for a nominal fee, which is a great service to the customer and to the environment. Kudos to Batteries Plus, from a loyal customer.