I had to get a new phone while in Jersey. This place was horrible. First I had the most unhelpful…read moreIndian man who was incredibly rude and just wanted to get rid of me. The next day I had a similar experience picking up my phone and getting it ready. Horrible experience. Would never go back.

Super unimpressed…read more FIRST, we get there, and although the hours on the door say 8pm, and besides the fact that there were 4 employees there, they stated that they were closing at 5 due to "lack of staff." Second, you check in on their little system, then stand around and wait. I was told there were 4 people ahead of me, so I asked if they send you a text when you're next or whatever, and they told me no. So, we just stood around for 25 minutes while they handled the other customers. Third, no one here knew what the fuck they were talking about. They checked my account, found out I had the $17 a month phone protection package, then told me that it was "about $125" to fix my screen. (This information formed my opinion to just upgrade, which is probably what they wanted anyway....but more on this in a second...) I found out later, through my own damn research of reading the fine print, that my repair would have only been $29. NOT "about $125." About that upgrade.....before I came in to the store, I checked online to see what was available to me, and ONLINE, Verizon said they would offer me "$425" for my DAMAGED phone, if I upgraded to an iphone 12. (I didn't see an option to go for a 13). But, when I went to the store, they said they would give me "$51 for the phone outright, or $100 for an upgrade to iphone 12, or $300 for an upgrade to iphone 13." I told him about the online price, (complete with screen shots), and he was like, "well.....uh....do that. Yeah, I can't offer that here." SO, we leave, and I go home to do the damn upgrade myself, and when I inquired ONLINE about an upgrade to an iphone 13, they gave me EIGHT. HUNDRED. DOLLARS. WTF was the store talking about? They were going to, AT MOST, give me $500 LESS than that.....after OVERcharging me about $100 for a repair that I had insurance for. One dude had 3D glasses on as his all day glasses. The "manager" was more concerned with locking up the phones in the safe than she was with helping anyone standing around waiting to be helped. The protein bro that WAS initially helpful, wrapped up with a customer, then went to the back for a GOOD 20 minutes, leaving me with employee #4, who gave us a hard time because the account is under my wifes maiden name, and he wouldn't help us until we produced SOMETHING with that name on it. A complete and utter waste of time coming here, and I got off lucky. At BEST I would've been overcharged $100 for a repair, and at worst, would've left $500 on the table for a trade in. Just terrible.

Nice and helpful staff - gave good recommendations and taught me some shortcuts to solve some…read moreissues I was having.

I brought the iPhone 17 Pro Max in May and a month later my screen started glitching out and…read moreflashing a bunch of colors like crazy. I went into the Apple Store in Cherry Hill because T-Mobile said since I have Apple Care/Insurance/Warranty, any problems with the device is handled with Apple themselves. First off, when you get in there, all the employees ignore you and act like you don't exist and you have to try to find one who "appears" to be available and ask them to help you. The representative who assisted me was named Sully, a white guy with long blonde hair, I showed him the video of the first time my phone started glitching and he ran a bunch of diagnostics, which did a whole bunch of nothing because everything came out positive, and he concluded that I needed a screen replacement. Of course the screen replacement can't be done the same day, like they don't have a bunch of employees in blue apple shirts walking in and out their back office door every two seconds, so I had to find time out of my already busy and booked schedule to make an appointment to bring my phone in and be phoneless for four hours while they replace the screen. Well, they replaced the screen and when I went to pick it up, they again ran their little diagnostics to show that everything was ok with the phone. One week later and my phone screen starts acting up again and this time it won't stop. I went a whole 24 hours without being able to use my phone, and the same night it happened, I scheduled another appointment with Apple Cherry Hill the following day so I can get my phone fixed, let alone replaced because the fact that this happened TWICE on a brand new released phone is insane quality control. The representative I spoke to this time, Norety, was completely unempathetic to my situation and looked like helping me was the least of her concerns. She was full of hot air and spoke with more confidence than she did knowledge. She concluded that even though the screen was replaced, it's actually the logic board that's the issue and needs to be replaced. Why wasn't the logic board also checked when doing the initial screen replacement if both are hand and hand with the screen glitch? Heaven knows. I then asked her how long would it take for me to get that replaced and she said since they don't have the part in store, they have to order it and wait for it to come which would take 3-5 business days. When I asked does that mean I have to go another 3-5 business days without a phone? (IN THIS DAY AND AGE MIND YOU) She said yes. When I asked if there's anyway that she can call other locations and ask if they have it in stock so I can make an appointment with them instead to get it fixed, she said No and they don't call around other stores asking about their inventory because that doesn't mean they'll reserve that part for me. Interesting, because I've done so much research and NOBODY has been having this issue with their brand new iPhone 17 Pro Max, but I told her to do it anyway and she "did". I'm sure she just went to the back and twiddled her thumbs for a couple minutes while I looked stupid sitting in the middle of the Apple store with my phone flashing a bunch of different colors. I then asked her if I could have a temporary phone and supposedly they don't give out temporary phones so I was just out of luck. When I told her at this point, can I just order a replacement phone and not worry about getting it fixed because CLEARLY the phone itself is the problem and not all these random parts they keep bringing up and saying is the problem, she told me I had to call AppleCare myself and they'll help me with the $100 Nonrefundable express replacement. WHAT ARE THEY HERE FOR IF IT SEEMS LIKE I HAVE TO DO EVERYTHING MYSELF WHILE THEY PROVIDE NO IMMEDIATE SERVICE??? I called AppleCare and there's actually no $100 express shipping (shocker!) and that I actually have to pay the whole price of the phone ($1770) and once Apple receives my damaged phone, they'll refund me back the money. Such a joke. Those two employees represented Apple terribly

They fixed my phone in 15 minutes and did such a great job. Fastest service I've had. Would…read moredefinitely recommend.

After taking it here to repair my shattered screen, my phone would scroll by itself and sometimes…read moreit would not respond to touch. There were times I couldn't even unlock it. I will have to pay to have it re-repaired now. Infuriating. Save your money and go somewhere Apple certified.

I would leave six stars if I could. ran my phone through the washing machine and was sure it was…read moredead. Emil quickly diagnosed it and cleaned and repaired it to like new condition. made sure every function worked before he let me go. price was reasonable and service was excellent. can't wait for my phone to break again so I can return. that's how good my experience was.

I'm visiting from out of state and I needed to replace a swollen battery in my iPhone. I found this…read moreplace by searching Google maps for the closest repair shop and this was further from a couple others but their website seemed very professional so I gave them a call. He told me $55 for a new battery and he could do it right then and it would only take 15-20 minutes. Considering the Apple store requires leaving your phone and costs more I gave it a shot. The place was on a major road and easy to find and true to his word, the job was done in less than 15 minutes. In addition, he replaced my rear facing camera for just $30 and now my phone is as good as new. Nice guy, skilled repairman, good customer service and competitive pricing makes me give 5 stars and my strong recommendation. He fixes Android phones too.

Another great experience on 3/15/26 at this Verizon company store in Mt Laurel, NJ. I was helped…read morethis time by Shy. He is very knowledgeable and kind, especially in the way he explains things. I was having a hard time grasping the issue with my phone line, but he patiently explained it in different ways until I understood. Sky also helped me understand the protection plan and how it's actually layered so you can save money by buying only the parts you want. I didn't even know this was an option. I've asked Customer Support about the high cost of the protection plan many times but no one ever told me about the tiered options. I'll be saving a lot of money. Thanks, Shy and Verizon.

Went in with a issue setting up a smart watch. Alex was incredibly helpful and patient in trying to…read moreresolve the issue. When he exhausted his abilities in the store, he brought on the tech support team, who were also unable to fix the issue. Alex continued to provide updates and assistance through the process with a positive attitude, continually trying to find solutions.

Steve is always so nice so quick and super affordable. He handles my phone with care every single…read moretime which is why I've been a repeat customer for years. Nowhere else can you get this level of fast quality service.

THIS PLACE IS NO LONGER RUN BY STEVE! I havent been here in about nearly 10 yrs but a broken screen…read morehad me looking to go back to the Steve I knew who fixed 2 other phones of mine. When I got there, Steve's iphone repair was no more, not even in the same suite and replaced by another business called Cherry Hill Iphone Repair. Anyone who has been to Steve knows he was a 30 something yr old white guy who used to work for Apple. The men who will tell u they are "Steve" now are clearly Arabic/Middle Eastern. Now, not to say these guys couldnt do a job but everyone knows how solid and reputable Steve was and that it was worth the trip and $$ to spend knowing your phone would basicallly be back to brand new. When I stopped by looking for Steve, the men there give very vague answers as to where Steve is, even if u call their number. Sometimes they'll say by they are Steve, then they'll tell you he's not not here right now and even will say he sold the business a couple years ago. I was very hesitant bc these guys were asking for over $120 to fix an iphone 12 screen and were clearly luring customers off of a reputation that isnt theres with zero promise of the same quality work. I didnt like they were lying and claiming to be someone they weren't. It was all very scammy. I tried to budge on the price but the guy there whoever he was refused. I had a friend call and see if Steve was there still and the guy on phone told him the repair would be $110. Clearly they are liars and no one should take anything they tell you as the truth. Aftermarket repairs are all a toss up, but Steve was a gem. Idk who these guys are, dont trust them .

Great price and even better service! My Ps5's hdmi-port needed to be replaced and Baran was very…read moreknowledgeable and communicates everything from the pricing, to the timeline, and about the work he did. Fantastic job, definitely recommend if you're having any sort of console trouble, not just PlayStation and retro too.

From the owner: Cell phone,tablet,computer,game console or motherboard issue, we are equipped to handle it all with…read moreprecision. As the owner and technician, I am dedicated to providing unparalleled service, ensuring your devices are restored to optimal functionality quickly and efficiently.If you have any question you can call,email,text or visit GadgetSolutions today!

I stopped in this location on a whim during a road trip between NJ and Delaware. Despite the huge…read morespace, it's a little outdated. Perhaps, I arrived when the staff was on break because the store was pretty much empty. I was able to get what I intended and self-checkout was a breeze. Convenience for the win!

Walmart is a favorite place for all things ! I do a weekly shopping trip for essentials. I just…read morewish there was more staff to help you