My family and I went to t-mobile after my sibling's phone needed serious attention. They called it the black screen of death. We worked with a young gentleman, Jose. He was very professional, people oriented, knowledgeable, and hilarious. He is a whole vibe. He found a quick solution to our problem and had informed us about our account. We were due for an upgrade. It saved us money and we ended up with new phones for all! Not to mention, the foodie in me found some great suggestions from a fellow foodie, Jose! I can't wait to try those waffles. Our new friend, Jose. We shall be looking up more places to eat and visit! No papercuts for you, Jose! Ha! Thank you for great service and helping us get the best deal! read more

Glad they denied my order went back to AT&T better service there anyways even though you're allowed many returns as you want within the 14 day period read more

Despite them always being busy when I go the wait time isn't bad. Everyone is always super friendly and very helpful. Once I'm helped it's always a quick visit but of course that depends on your reason for going. This is the only location in bcs that I've gone to and I'm never disappointed. Their customer service is always great. Their staff is very knowledgeable and helpful also not pushy at all it's refreshing. read more

If I could leave 0 stars I would. The sales people in this store lie straight to your face and when you call to ask about the problem all they tell you is "sorry there's nothing we can do" as they take almost $500 from you never will never recommend T-Mobile to anyone. read more

Had them for 3 days. First I couldnt make calls. Their tech fixed that. But then I couldn't receive calls. After spending 6 hours with the tech the first day, and then 5 hours the next day, and 7 hours today, they have no idea what the problem is. I can't receive calls, and with all this "Tech Support", now I can't even log on to their website. Has been just a horrible experience and a lot of wasted hours for me. They were cheaper than Verizon. But at least with Verizon I could make and receive calls, and their Tech Support actually helped! Good bye TeamMobile, I'm going back to Verizon. read more

John was very helpful! We have always had quick and easy interactions. This is the only corporate T Mobile store in town.

It was busy, understandable. They were tentative once they got more people from back. Just thought one of rep did not do good job as sales rep. She was very nice, but she was not good sales rep. I do not know if any review matters to big company like this. We still need then no matter how bad the service was. ( but service was not bad, mind you). She was just not a good sales rep. read more

Went to the T-Mobile store on Lincoln avenue in College Station texas. My son's old iPhone was acting up. Gave us great trade-in value. Bought him a new phone. Great price. Excellent customer service. Stone was our salesman. Very knowledgeable. Very friendly. Would go back to this store again and again! read more

Went in with an issue that was even unsolvable for Best Buy. The technician, Bobby, was incredibly helpful and kind. Had to leave my phone there for a bit, but he was kind enough to call my roommate when it was done, and managed to fix my issue without losing my photos or messages (Best Buy said they would have to wipe my phone of all data). Thanks again to this location and Bobby specifically! read more

Giving one star since zero stars not an option. Four of us walked in to get a new phone and a SIM card for an iPad. We were there for over an hour. Three employees working there. They never even acknowledged our presence. Horrible service!!! read more

Worst customer service ever need to hire more employees, I shouldn't have to wait 30 minutes to an hour just to speak to a representative totally forgot why I never go to this location. Trash read more

They are crooked. Promise you one thing and then charge you 150 for something that is free. I will be telling everyone I know never tofo business there. read more

Ever since the merge, the service got worse. Now they have reduced hours of operation which means even longer wait times in-store. I will definitely be switching phone companies. read more

What a difference between shopping at the T-Mobile store in front of Best Buy in College Station, and the AT&T Wireless store in Bryan. It seems simple: a customer should be able to browse unmolested, and if they need assistance, they would then seek out a salesperson. I was able to inspect display phones without having to explain myself. But the T-Mobile store has a smaller selection than AT&T. In the end, I stayed with T-Mobile, but bought a cheaper pre-paid T-Mobile phone at Best Buy and swapped my SIM card into it. read more

I had a problem no one was able to solve. I went to a couple of Tmobile stores in Los Angeles, CA and also I went to an Apple repair shop. They said it was a problem with a motherboard component that had to be replaced. I finally went to this TMobile store on atexas Ave and Walkiria Arce was a HUGE help! She solved the problem in two seconds! THANK YOU SO MUCH WALKIRIA! Alec read more

Nasty customer services, unprofessional sales people, manager got rude when I came at 7:50 since they close at 8 pm on Saturday. visit houston stores, where you can see more smarter sales personal. read more

Very disappointing, poor service. Had an issue that was no fault of mine, I just wanted a new phone, which they were happy to sell me, but they said they could not do the return in the store. When they did not send the return label, they they continued to charge me despite later allowing me to return the phone in the store. I would not recommend. read more

My iPhone's touch screen started becoming unresponsive. I took it to TMobile on Thursday morning. Friday afternoon I walked out with a warranty replacement. Service was fast and hassle free, shout out to Dominique! read more

My Pixel 1 had stopped accepting a charge, and I ran through all of the troubleshooting steps with no success. I went to this T-Mobile store prepared to swap it out for a new model. Jonathan looked over my phone, cleaned out the charging port (I had tried this), and used a new charging cable. It worked! He could have sold me a new phone, but when I told him how much I loved this one (it was blue) he repaired mine instead. Great customer service! read more

This place would be a lot better if there wasn't that one employee who makes you feel like your less than human because he is so degrading when he talks to you. He was my first experience with this store, and I'm pretty sure I know a hell of a lot more than he ever would about cell phones and their companies. I have even had him come over and over take my conversations I am having with other employees. He ruins the whole experience. I'm just glad I have the easy option of leaving since I don't work with him. read more

Customer service at this location is hit and miss! Plan ahead! Ask for Richard or Charles and you will get 10 star service- walk in and talk to "whoever", and you could leave with a headache. If you have to walk in, call ahead and see if these two are there! Richard and Charles know EVERYTHING!!! Richard told me a step in unlocking my old phone that nobody in the at&t world seems to know about! Thx thx thx! read more

I went to get a new phone and an agent was telling me that a case and screen protector was only $10. I asked him multiple times if it was monthly payments or a one time price. He promised me that is was a one time price of $10 since I got a new phone. A month later , I get my bill to see charges of $10 as a monthly payment instead. I spoke with the manager and all he said was I signed the contract of the new phone and in small print it says monthly payment on accessories. I told him, he needs to teach his reps not to lie and skip off information that require payments. read more

I think that one star is already too much of a review for this store. Buyers, beware with this people. It is by far the worse customer service I have ever seen and they are misinformed read more

If zero stars were possible, that would be my review! I had been a Sprint customer for eight years. While Sprint had some issues T-mobile makes them seem golden! I was promised the moon and stars to switch. Once they had me, they did not want to follow through with the promises. I have had to jump through hoops to have them comply with the promises. I am on month three of the service and here we go again. I can't get anyone to do what they said. This isn't even mentioning all the coverage issues. I have tried everything they have suggested and 5 miles out of town I cant receive calls or send texts. If you are thinking of switching, spare yourself the agony! read more

Horrible customer service. Personnel misleads and is misinformed. Buyer beware "Jump" is a lease program not a buy program. Manager only exists in a back room, never to be seen. Today had to listen to profanity spewing from the "Music" feed. I don't appreciate hearing the "F" word , it does not belong in a place of business. This store is un-professional top to bottom. read more

The people in the T-mobile store are so rude! They are unprofessional, slow, and have no knowledge of the products that they sell. The poorest customer service that I have experienced ever! I watched 2 people in front of me storm out before I myself sstormed out in frustration! read more

The worst t-mobile store in the country. No place to sit, long waits and worst of all is the customer service. They should fire everyone there and just start completely over. read more

After talking with Sprint and T-Mobile for a month, my husband and I decided to go with T-Mobile. We had been with Sprint 11 years. We were looking to switch to another company to reduce our bill from $350 dollars at Sprint to $220 at T-Mobile quoted us back in September 2016. That included 3 lines and one PRO I-pad, unlimited texted and talk, hot spot on ALL 4, our bill would be $220 or less. T-Mobile would buy back our I-phone 4, Samsung s7 (two each), I-phone 6, and I-Pad air 2.Well that's not what happened and after talking with everyone under the sun for at least 2 months trying to resolve this it never happened. We received a Sprint bill for $4000! And they gave us 30 days to turn in all our old phones. Day after day we we're told the Manager from the College Station T-Mobile would call us back. That NEVER HAPPENED either and if the manager happened to answered the phone and knew it was you, he would disconnect you. When we called back he was always too busy to talk, It got to be such a JOKE ... Other staffies would say "HE will call you back whenever" but he NEVER DID. So we went up there and I guess he would hide in the back of the store and never come out! The staff always said "He's on a conference call"!!!! NOW WE PAY $360 DOLLARS A MONTH! Was it worth it? H_ _ _ NO! And we will NEVER do it again! read more