While driving back to Houston I stopped here at this gem to get a new phone. They opened at 10AM, upon arriving I was greeted with welcoming warmth. They gave me great customer service and pointed me to the right phone I needed. Thank you again!! I would definitely recommend this store when you stop by in College Station. read more

Went to return an old phone due to receiving an upgrade. Employee was so unhelpful and kept repeating "it'll have all of your information on it" after I asked various questions about not being able to get my old phone unlocked. Totally unnecessary and unprofessional to keep repeating himself instead of trying to find a solution. Will not return to this store and do not recommend to anyone else. read more

Well, I stopped by another Verizon store that didn't have the phone that I needed. They advised me to try this factory store, but warned of the low reviews. So we arrive at this location and there is one customer service rep helping customers. So we wait, and wait, and wait. Meanwhile, two other customers walked out. Unfortunately, my phone battery had bloated and I needed a replacement quick! I just wanted to ask if they had one in stock! The wait was quite frustrating not knowing if they even had the phone. Finally, two employees walked back in from lunch. Thank God!!! Soon we were called up. I stated my issue and the employee stated that they had just received a shipment. Yahoo! So why a 4 star rating? The person who helped me. I could tell right away that Marcus was experienced and I knew right away that we would get this done. He was very friendly and accommodating as well. A real pro! Marcus really got me out of a bind and in the process raised his company's rating from me to a 4 from a 1. Good going Marcus! read more

Verizon - Mobile Phones Near Me - College Station, Texas

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To the guy who told my fiancé that they don't "serve anything from Best Buy" as soon as he walked in the door. I hope you learn to have better customer service. He was in there for help with a VERIZON phone plan that had nothing to do with Best Buy, but was judged just because of the shirt he had on. Verizon please do better about teaching employees to treat everyone equally and maybe find out the real reason they are in the store and not to just assume. read more

Came here to this location for the first time with my family and we had a great experience. My wife and kids all took advantage of one of their promos. They traded in their Galaxy20 and got the Galaxy23 practically for free. Sales, Kevin (young kid with glasses) was super friendly, patient, and informational. We were there for over 2.5hrs buying the phones and transferring all their info over. They closed at 7pm, but Kevin stayed to complete his awesome services until we were done which was close to 8pm. If anyone wanna stop by and feel comfortable with all your questions and/or concerns, ask for Kevin. The parking lot is decent size and located next to Smoothie King. All the staff are friendly, but Kevin was amazing. He is an asset to Verizon. read more

Came in on a Saturday was helped right away. He had us setup with a new plan in no time. Even informed us of the current promotions that the store was running. Traded in an old Samsung and got a brand new one for only $40 after taxes. read more

Colin gave me super good customer service his energy and everything super good would recommend 10/10

I don't know why people are upset with this location. I've been buying ally phones and tablets from them (personal and business) for 4 years. They treat me good. Always friendly. Always helpful. PS - I rarely give out 5 stars, so 4 stars means I love them. If I give a fifth, it is because a company blew my mind. I think people toss out 5 stars too loosely, like they are candy. So don't let the 4 star only imply I am unhappy in any way. I just feel a business must really hustle and impress for a 5th star. read more

Verizon - Got me a new phone! New Moto Z3 by adding a new line for my business! - Mobile Phones Near Me - College Station, Texas

I ordered a tablet for pick up and got email that it was ready and i got there at 4:35 and it's closed, but there was someone in there but door was locked!! The security gates weren't all the way down!! There's no sign or anything on the door or anything saying they closed early.... Me and 3 others were there trying to get shit taken care of but it's kinda hard when they are closed early!!!!! This is ridiculous!!!! read more

As a college student, I went in for a simple upgrade and received fairly impatient service. Asked some simple questions about transferring data from phone to phone and was asked why I didn't "look things up". I would recommend a different store in the college station area read more

I had broken a camera lens on my Iphone 13 promax. I asked the business manager about lens protectors. and he went and got some. He couldn't get them on the phone so he told his girl to do it. She told him these were the wrong ones, they are too big, but he insisted they were the right ones. When I got home all the lens covers had fallen off, and looking at the paperwork they are for an iphone 14 not 13. These folks are lucky to have a job! read more

Staff is utterly useless. I've gone in there 3 times and always redirect me to call customer service. The last time I went, I needed a new sim for a new phone and they didn't have any. It is their job to help you and not once have I been helped. P.S. Verizon signal is awful in BCS. 0/5 Stars read more

My son goes to school at A&M. We live in Killeen, but on a whim we decided to switch from Sprint (hate them) to Verizon while we were visiting. That was four years and three sets of phones ago. My son is in graduate school now, and we still return to the same Verizon store every time we need phones. All three times we've been to this location, the people have been extremely friendly, helpful, and patient. We've enjoyed every employee that's helped us. We've always gotten exactly what we went in looking for. This last visit was especially fun because we all got into a conversation about Marvel movies and comic books. A few employees chimed in on the conversation as well as a few other customers. We had a great time! I highly recommend this store. read more

If you're having any type of problem, don't expect any of these bozos at this Verizon to help you. They know about as much as you do about your problems with their service. Whatever it may be. You're better off just googling or YouTubing for help. Sorry, but these guys don't care about you or your problems you come to them for. They just look at you like you're an idiot and all look at each other like something is funny about the fact that you came to them for help. Screw this place. read more

If you need internet DO NOT choose Frontier Communications without knowing... - Without a contract your first bill will be $497 and they will not tell you that. - The service disconnects all the time. I only have one computer and the router is 4 feet away. It WILL NOT stay connected. - You cannot watch a movie or play games. At all. - When you call to inquire about all the above, the lie. - When you call to disconnect be polite but persistent. When you call to disconnect that is when they will tell you the truth... and act like you were informed of everything from the start. But I wasn't informed at all, because they lie. read more

Sandie and I have been working with this College Station, TX store for as long as they have been there. I forget how many years but even at the prior location before this store was opened. I needed the glass screen cover on my phone changed and Mitchell very quickly and efficiently took care of this as well as resolved a few other questions I had. I was In and Out in a very short time with answers for everything I needed. This guy is great! He runs a very professional store and all the staff are spot on. So very happy to see them reopened in this difficult business / health climate. Jon B. read more

The service goes down all the time. It is incredibly slow. Customer service is in Pakistan or something. Keeps asking me to reboot my router. It's not the problem with my router it's the problem with their equipment. Very frustrated. Going to change service soon. Update: Verizon sold its service to Frontier Communications. I didn't think they could get any worse but wow was I wrong. The outages have increased dramatically and the speed dropped to dial up levels. It's like living back in the 90s all over again. read more

I'm not a fan of cell phones. I switched to Verizon after having a phone almost 4 year and being with my other provider for 6 years. (I did not want to switch, but unfortunately my whole family switched leaving me the odd girl out.) When getting my new phone the employees at Verizon in CS were very nice, professional, and seemingly helpful. However, they did not tell me about the activation fee, which I was billed for later. I figured when I paid for the phones, everything was taken care of. There were also a few other things I was not made aware of, until a bill arrived. I found this very frustrating. I miss my old provider... Tip: A&M employees get a pretty good discount on your monthly bill... so bring in a copy of your pay stub! (Also, they won't tell you about the discount, I had to ask.) read more

Went in to exchange phones, was forced into a different plan which now I am paying $30 more a month and I lost hotspot capability. Was not explained at all and online customer service was not helpful either. Very much not happy with my service. read more

Horrible internet service and customer service needs more training. They are very nice but cannot help. Tech was scheduled to make a home repair for my internet problems and never arrived. Did not call to reschedule I have been out of internet service since Wednesday August 24 I called early August 25. Spent 45 minutes trying dozens of settings and doing some of the same settings several times. Finally the tech said they talked to their supervisors and was told to log an in home service Call. Earliest was for August 29 8am-5pm. Waited all day and no one showed up. It's August 31 and still no internet. read more

I came in last weekend and explained to the employee that I would be porting my number over from another company to a personal line, then transferring that to a business account. My current phone was not compatible with Verizon, but I said that was fine since my company would be assuming liability most likely within a week and sending me a new phone. After signing up for the service and then calling later to give my company authorization to be on my account, I was then informed that there is a 30 day waiting period in order to transfer between account types. I had spoken to multiple employees who were fully aware of my situation and mentioned NOTHING about this - one even went so far as to say that my first month's bill would be prorated based upon when my company took over. My only choice is to have no phone service for a month or start the process all over again with another company. The manager was very unapologetic and offered absolutely nothing for all the trouble I've been through. read more

I cracked my iPhone screen, took it here wanting to just file an insurance claim and be shipped a new phone,and they advised me to go through a third party to get the screen replaced. So, I took it to the phone repair place in FW with the best reviews. Now, my screen is not working, and I will have to pay an additional $200 just for an insurance claim that I wanted to do in the first place. Thanks to their bad advice, I'm about to be out $400, just to repair my phone. read more

Ok this has got to be the worst speed for Internet I've known in a long time; slow is not the 1/2 of it - they don't even have fiber optics here in Bryan, TX (right next to CS). And what's worse, I have their top-of-the-line speeds! Will try to get out of their pathetic service asap - go with another ISP if you can; trust me; you will want to avoid Verizon for Internet at all costs while in Bryan, TX. Their techs are great people - and helpful, but the service is just not up to par with the rest of the country. Sad. read more

If there was a way to give this zero stars, I would. Expect to get at most a third of the speed you pay for. Can't even get a 1mb of up speed, the down speed in unfathomable. They ignore any request you ask about fixing the issue. The cost is too high for what they "offer". I rather have no internet than pay for this garbage. Stay away from this company. read more

Total garbage. Absolute f***** joke. Spent an hour just to find out I can't pay over the phone.

Very helpful and knowledgeable sales people. Clean and modern store. My whole family has bought our phones here as well as upgrades and it's always been a smooth, non-salesy experience. read more

Verizon is well known for its poor customer service, and this store does very little to improve its image. My pregnant wife spent hours trying to get a new cell phone and apply for benefits. You would have thought she was trying to fly across the country with a buck knife! After countless efforts to appease their multiple disorganized requests/requirements she walked away empty handed. I hope the management changes soon, or an Apple store comes to town so we don't have to deal with them anymore. read more

Horrible internet speed. We didn't want a phone line but were told that it was "bundled" so we got charged $20 for it anyway. We canceled service less than a week later and went with sudden link (praise be). Do NOT get Verizon... For 6 days of service, we have received a bill for $87.60 - 2 months after cancelation. read more

Very poor customer service. The sales person was very unprofessional. She was very pushy to get the sale and was very mad that I didn't buy an accessory she recommended. She even mentioned that she gets a commission from the sale! Unbelievably poor service. Will never use them again. read more

Can you rate at zero stars? Verizon internet speed and reliability = 1996 AOL dial up. 'Nuff said.

This review is for the staff at this particular Verizon store, such as Jaci, Katie, and a short haired man whos name i do not recall. They have been there for me and my girlfriend every step of the way throughout this entire mess of the Galaxy Note 7 Fiasco, making sure to keep me up to date on the latest news and options from Samsung, as well as being respectful, polite, and knowledgeable, and making the swap, refunds, exchanges and paper work all easy to understand and painless. I just wanted to express my gratitude for a very helpful and friendly group of employees, who made me feel cared for and valued. There was a couple employees who just did not stand out like these few did, who didnt show the same support for customers. Thank You guys! read more