This has to be the worst RadioShack I have ever been too. The people working there are rude and lie…read moreto you and keep information from you to make you buy their items. Tim the "manager" told me and my girlfriend he would give us a 20% discount on an item we bought but never told us that the discount was a clearance item and wouldn't be able to return it if the item didn't work. Of course the item did not work and when I went back to try to return it they told me that all sales were final and couldn't do anything about it. To top it off a couple of the employees were making jokes and laughing about it so you can say their level of professionalism is pretty low. Never will I return to this pathetic store were they lie to the customers that go there just to make a sale.

Dear Spectrum, Wow…read more Thank you so much for your unwavering reliability... at having outages exactly when everyone gets off work. Truly remarkable timing. It takes real talent to wait until the moment people need internet the most and then just--poof--disappear. Your consistency in these perfectly inconvenient outages is honestly inspiring. We never have to wonder when it'll happen. Right when life requires Wi-Fi? Boom. You're there for us... by not being there at all. Keep up the great work. Really. We're all just thrilled.

Absolute worst customer service ever. No one can ever answer my questions nor are any options…read moreprovided. Finally went to Brownsville and Weslaco locations and both places have so much better customer service by just providing clarification on questions or providing alternatives. Staff needs to be re-trained.

Buyer beware! The person I spoke to at this store is a snake! Glady E on the receipt. Went in to…read morepurchase my daughter a new line of service. When Glady came out with the phone she grabbed a charger box from a company called "Cellhelmet". Never heard of this brand. She said, and I quote, " it comes with the phone since new iPhones don't come with a box, just the cord". I unfortunately assumed that meant it was free. Big mistake! Later that night my wife looked at the receipt and saw that Glady charged me $35 for this P.O.S. and also charged me $8 for handset protection that was never discussed with me. I went back the following Monday (3 days) to return the box and have the handset protection removed. I was told by Glady that cricket doesn't return accessories! I told her " but you never said there was a charge for it, and you added handset protection that I never heard about!" She offered no explanation. I asked for her DM's number and was told I couldn't have it, she would take my number and the DM would "maybe call me when they stopped by the store" in the next few weeks. She told me I could call customer service which I did but was told there was nothing they could do. Btw, there is no sign at the store discussing this policy, and Glady was TRAINING a new associate with my transaction. Doesn't say much for the next generation of cricket employees. I know no one will reach out from cricket to make this right so please heed my advice: ask about all charges before paying.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Harlingen store today.

Frank at my Harlingen Tx store was absolutely wonderful. My husband passed away and I needed to…read morecancel his phone. Frank took care of everything with a smile. He made it so easy to do this. Thank You Frank

Went in to upgrade and unfortunately the CSR that attended me wasn't very knowledgeable about some…read moreupgrade process or policies . All goes back to the store manager director and or team lead been with ATT for 13 years and first time I have ever had an issue, called 611 and they stated the information I was given was inaccurate went to Brownsville store ame they were able to assist no issues I'll make the trip to Brownsville as the CSRs there are always eager to help you with a smile the Harlingen store has unfortunately certain individuals that just won't go the extra step to ask questions or guide you always seem bothered to help . Some training on customer interactions would help them , it starts from the top.