Shout out to Greg at the Hookele Verizon store…read more I've been putting off getting a new phone for a long time. I had an iPhone 8. Its 2025. My camera was just about dust, the volume only worked on speaker phone, I could no longer update apps. It was time. It should be noted that I have actually gone in to get a new phone at different locations and walked out due to aggressive sales tactics and just not feeling heard. Maybe I'm stubborn, or old school but when it comes to phones, I just need it to work and take decent photos. Greg was calm, professional and understood what I wanted. He still went over all of my options and upgrade deals but did not push back when I didn't show interest in certain packages. I gave him my game plan and let him know I'm not interested in all the bells and whistles. He was very accommodating. I was in and out in less than an hour and got a much needed upgrade without any stress. I will only go to this location moving forward! Thank you!

I visited this location today excited to purchase a new phone, but the experience was incredibly…read moredisappointing. From the moment we walked in, the employee who assisted us was rude and dismissive. It felt as though she was having a bad day and taking it out on her customers. Whenever we asked for clarification on things we didn't understand, her answers were vague and unhelpful. The interaction made the entire room feel tense. To top it off, she was extremely impatient; while I was trying to read the documents I was required to sign, she actually clicked away before I could finish. To make matters worse, we still haven't even received a receipt for the purchase. Buying a new phone is a big commitment, and I expected much more professional and transparent service.

Quickly and friendly service and very knowledgeable employees. Would highly recommend this location.read more

Terrible service. They need to train their workers on giving the right information. I wanted to…read moreorder a iPhone pro with 1tb storage and they ordered the wrong phone. Telling me I have to wait until it's delivered then come back in to return it and then order the right one... they can't just cancel or the order that I placed 30 seconds ago and reorder it... also the guy who helped also rented from the same landlords as me, and proceeded to say he fu@$ing hates them and wished them ill... like why are you swearing at a customer? Totally unprofessional. Also the same guy told my wrong information about trading in her Samsung phone. That she had 14 days to trade in her phone to get the trade in value. That was wrong and they wouldn't accept the phone so we paid out of pockets for a new galaxy.... I hate that it's our only option here

Deshawn is knowledgeable, kind, efficient and patient. Upgrading my old, broken phone went…read moresmoothly. Highly recommend!

excellent customer service!!! professional staff!! best carrier ever!!! should have been with…read morethem sooner!!!say goodbye to spectrum, at&t,verizon!!! all you need is: t-mobile!!!

I witnessed tech agent Bryce, assisting an elderly lady with her laptop. She was describing an…read moreissue with losing words on her computer and assumed it was broken. After patiently listening to her situation, he graciously steered her away from spending her money and gently implied that the computer wasn't showing signs of damage, and if she positioned her hands differently on the sensitive tracking pad, it might stop erasing her entries. She was feeling a little embarrassed because she would have to tell her ride that the trip was unnecessary, but Bryce said "just tell them the computer tech wasn't smart enough to fix it" and keep the rest to herself. That was just the sweetest way to handle an elderly client. He was patient and kind and I just wanted everyone to know how amazing Bryce was. And he acknowledged me when I entered even as he was helping the lady ahead of me. Then when it was my turn, he handled my issue with ease. Great job, great worker.

FRAUD WARNING! My…read morefather brought his iMac here at the end on January 26th for a dead battery. They had it for a month. Soon after getting his computer back he had all of his bank accounts and his Apple ID compromised. Hackers tried to lock and ransom his MacBook and they tried to open loans in his name. I would say that it is EXTREMELY hard to believe that this store is not connected to the hacking that happened to my father. I would advise people stay away.

When it comes to my cell phone. I've managed to hold off my upgrade for years & of course I was…read morewell overdue. As your typical cell phone photographer I tend to take pictures of anything & everything. Except I'll usually forget to delete those random photos & about twelve thousand pictures later I've officially ran out of storage. So not being able to use apps when I want to or take even more pictures. This was officially my breaking point & has been well, quite irritating. So here I am at the mall looking for a solution to my problems. Visit number one was on my birthday. I finally made that executive decision to upgrade my phone plus my watch. Cause why not. They had a watch I liked in stock so I got to take that home on my very first visit. Except I already knew I'd need extra storage for my little iPhone photography hobby. So that needed to be special ordered. The following week my phone arrived so I'm back at the store working on my transfer. Except it started at fifteen minutes & worked itself all the way up to nine hours. Figured I should just go home & come back the next day to finish my trade in. Luckily on all three visits I had the opportunity to work with Bronson. His customer service was pleasantly refreshing. He would greet customers, find out what they were in for, either help them on the spot, inform them of a small wait time or get someone to help them out. When you're working solo or with a team time management skills are very valuable to any business. Bronson definitely knew how to problem solve to effectively get their customers in & out in a timely manner. Even the small talk like in my case happy birthday or welcome back. Can really leave a positive impression by making a customer feel valued or remembered from the last visit. Plus before I left today he helped me with some other questions I had with my account. Thanks again & until next time. XOXO, ChelsieFletcher

This Verizon in the mall is open until 9pm. The most valuable and personable employee working alone…read moreat 8:50 pm was Aukai:) He was a lifesaver tonight with solving the problem regarding my son's phone which was in Honolulu. We were on a trip from Honolulu to Maui and came straight from the airport to the Verizon in the mall. It's sad our Verizon in Kalihi doesn't have employees like Aukai. The service at this Verizon is impeccable being a walk in customer last minute! He's outstanding & remarkable:)