I came in here very first time to pre-order the AirPods Pro3…read more I encountered Joan and he what's awesome and very engaging. I can talk and he was OK and was talking right along with me. He was very helpful. Answered all my questions and showed me products. That were pretty cool that I wasn't even aware of. He was very patient with me as well. Overall everyone in the store is nice. There was no wait time and everybody was knowledgeable of the products I will stop here in the future if I needed anything.

I've been an Apple customer for over 20 years, which makes this review especially disappointing to…read morewrite. I bought my first Apple laptop in 2003 while I was in college studying photography, waited in line for the original iPhone in 2007, purchased a 27" iMac from this very store in 2009, and have since purchased countless iPhones, iPads, AirPods, Macs, and other Apple products for both myself and my family. Until this weekend, my experiences with Apple had consistently been excellent. I walked into the King of Prussia Apple Store fully intending to purchase a new 14" MacBook Pro. I already knew exactly which configuration I wanted and only had one question before buying. The first employee I spoke with seemed largely uninterested. After briefly answering my question, he suggested I come back because I didn't have the 2019 MacBook I was replacing with me. Fair enough. About 45 minutes later, I returned, ready to purchase the computer. Unfortunately, the second interaction was much worse. The employee I approached barely acknowledged me, avoided eye contact throughout the conversation, and seemed far more interested in looking around the store than helping the customer standing directly in front of him. His instructions were simply to "wait at the table" and that it "could be 20 minutes or longer." When I asked if there was a waiting list or if he could take my name, he said they don't do that. I even asked whether I could place the order online for in-store pickup while standing there. He told me I would still have to wait, but at no point did he try to help me find a solution or make me feel like my business mattered. I've spent more than two decades in sales and customer service. I understand that stores get busy. I don't expect immediate service every time I walk in. What I do expect is for someone to look me in the eye, listen, communicate clearly, and show that they actually care whether I have a good experience. I left the King of Prussia Apple Store without buying the MacBook. Three days later, I walked into my local Best Buy, where someone greeted me almost immediately, answered my questions, helped me place my order, and I was in and out in less time than it took for anyone at the King of Prussia Apple Store to meaningfully engage with me. As it happened, Best Buy was also running a promotion that saved me $500 on the exact MacBook Pro configuration I ultimately purchased. I recognize that sale was specific to the timing of my purchase and may not be available for everyone, but in my case, what started as a frustrating experience ended up being a blessing in disguise. My intention isn't to criticize Apple as a company. I still believe they make outstanding products and I've been a loyal customer for over two decades. My disappointment is specifically with the customer experience at the King of Prussia Apple Store. When you walk into a store carrying one of the world's most respected brands, especially in a destination like King of Prussia Mall surrounded by retailers known for exceptional service, you expect a high-touch, premium buying experience. Instead, I found that experience at Best Buy. Before assuming the Apple Store is the best place to purchase your next Mac, I'd encourage you to explore your local Best Buy as well. You may not only receive better customer service, but you may also save hundreds of dollars like I did. I sincerely hope someone from the King of Prussia Apple Store reads this review because I don't think the issue was product knowledge or store traffic. It was a lack of genuine customer care. Apple has earned its reputation by delivering exceptional experiences along with exceptional products. I hope this location gets back to doing exactly that.

Manager Whitmore was incredibly patient during the whole painstaking process of getting my…read morewarrantied phone to correctly link up to cellular service.

The employees. Absolutely awful.....he was annoyed and rolled his eyes the moment I opened the…read moredoor.

I work in the mall and I've been needing a new headset so I stopped in and Tyler helped explain…read moresome of my options for the games I wanted to play and my budget. I came back the next day and Tyler and another worker helped me buy the headset, plus added in mouse grip tape which made me eligible for 20% off the $150 headphones so they saved me 30 bucks! I'm using the headset now and it's very good quality so the product is good too, I've been a fan of razer stuff for a while now. I'll come back for any future upgrades I need!

Their offices are not in the US (Singapore). No help whatsoever. Save your money…read more You will have to go thru the FTC.

Had a great experience at Cell Phone Repair King of Prussia. I was able to file the claim through…read moremy insurance company and make a same-day appointment with no hassle. The repair itself took less than an hour, and my phone looks and works like new. Super convenient, fast, and professional service. Highly recommend if you need a quick repair done right.

Went there 9am on 6/16/25 and worker didnt show up till 9:30am. Dropped my phone off to be repaired…read morewas told a hour. I called them 4 hours later to see if I could pick up my phone they stated the screen will be there today I can pick up later or first thing in the morning. Had to call them again the next day and they say they still don't have anyscreens except for OEM apple Which is $250 but they could prob give me a discount. Go there and no discount so I had to take my phone elsewhere. Worker is clearly high on drugs. and no competent at her job. Save yourslef the headache.

Anthony came to my home within one day and fixed a printer's connection to my home network which…read morehad plagued me for years! Professional, mannerly and high expertise. Highly recommend him for it and all hardware needs.

Requested service on a weekend and Anthony spent several hours addressing technology issues with…read moreour computers, iPhones, and Smart TV. Both the Husband and I are technologically challenged and Anthony patiently walked us through the process of what we needed, clearly explaining everything to our satisfaction. Highly recommend this computer support service! Forget Geek Squad or anyone at your local computer stores, go straight to Anthony! We will never use anyone else!! Very professional, competent and patient.

My daughter had her IPHONE 6 screen replace last month. Now, the screen doesn't work correct. We…read moretook it back and the technician said that we drop the phone and the warranty had been void because the phone was drop. How does he know that the phone was drop? He want another 60 dollars to replace another screen. I wouldn't recommend using this company. I

My father had a good experience bringing his phone here for a battery replacement, so I gave IT-Fix…read morea visit in order to replace a destroyed iPhone screen. I am extremely happy that I did! Not only did they charge me much less than my carrier's repair center would have charged (with a deductible on my equipment insurance), but they added a composite glass screen cover for an extra layer of protection. They have all the necessary parts to repair iPhones, iPads and iPods. So really, I am going to save even more; I will cancel my monthly equipment insurance through my carrier, forgo its large deductible, and always bring my Apple mobile products here for servicing! Great pricing, and friendly people.

Excellent service and thoughtful consultation. They really listen to your questions and help you to…read morefind answers.

I just had an excellent experience with Laz and staff to get my Pixel 6 back in working order…read more He did everything exactly as promised very quickly and my phone is once again 100% operational - TY!!!!!!!!!