My elderly mother had a billing issue and couldn't get through to telephone support so she went to the Verizon store to try to sort it out. The manager on duty was Rashid and he went above and beyond the call of duty to help my mother. He not only straightened out the issue, but helped my mom install the Verizon app so she could try to address any future issues through the app. Thank you Rashid for being so nice, so helpful. I wish I could have been there to help but its nice to know people like you are there to lend a hand to people in need of good old fashioned customer service. read more

Bad service. No stock of what's out. They are in the most affluent area on the mainline. I have tried going here several times with no results and always leaving not happy. Would not recommend this store at all. read more

I hope that someone, management specifically, will call me to clean this mess up I was advised, to wait for the email from verizon, drop the phones at the store and we handle the rest. Not the case at all with BYOD- billed 2200 from TMOBILE-in collections read more

Verizon - Buyers Remorse-Received collection notice from T-Mobile, after being promised, by Verizon, they handle it all - Mobile Phones Near Me - King Of Prussia, Pennsylvania

Store closes at 8pm, I stopped by at 6pm. MARCUS, one of the reps in store refused to help because I had billing questions, he is rude and unprofessional, if Verizon had the gut to make up a bill that's not agreed on, then you guys better have gut to face the dispute from your customers. I'll take this to all levels if you don't adjust my account read more

Says FIOS IS here but unable to return FIOS equipment? Had to go to another location. Also, made online purchase and store unable to assist with the purchase issue. 0/2 issues able to be resolved here. read more

**Five Stars for Raheem On the Verizon Store Team!** I've done business at this Verizon store several times over the past three years, and Raheem has assisted me during more than half of those visits (I now have four devices -- yay!). Every interaction with him has been excellent. Raheem is incredibly personable, professional, and knowledgeable. He maintains a calm, respectful demeanor and consistently resolves my issues without making me feel rushed or pressured. I always leave the store feeling like a valued guest. Raheem truly shines in technical support, sales, and customer service -- a gold star for him! He's a credit to the team and adds real value to the overall customer experience. I highly recommend him for any future transactions. This location is lucky to have him! I deducted one star because the manager was overzealous. Thank you! read more

Not sure as to why it says fios is here when fios clearly isn't here. corporate store and doesn't even help you set up devices. poor customer service only want to help you if you're buying other than that they do not care. always a long wait, for a corporate location you'd think they be a lot more professional. they say corporate is the best stores anytime i've visited a franchise ran store i've received a WAY better experience. my advice go to other verizon stores in the king of prussia area not this one on dekalb. again, FIOS IS NOT HERE! read more

I purchased a new phone from the store in person about a month and a week ago. I was helped by JUSTIN CANON... who seemed nice and helpful at first. While finishing the transaction, he said he could offer 'a waive to the activation fee of the phone if i sign up for the recurring protection plan'. I told him I didn't need it but he assured me he would text me personally to cancel it within the month so I only get charged once. (Saves me 20 bucks instead of the 40 dollar activation fee). I agreed, and he assured me he would text me. A month and a few days comes and I hear NO WORD. I tried calling the verizon store to reach him twice to get this cancelled, the first time they said they couldnt help me and only he could help me and identify me by my voice on the phone for security reasons, lol? Then I call another day and again, he is not in, and supposedly is the only person who can cancel this subscription. BTW, I had tried to do it myself on the app but they literally insist you call or chat with someone before you cancel, almost like some scammer company lmao. I eventually was able to contact their customer service directly and get it cancelled and the few days credited back to me. I cannot believe the hoops I had to jump through and I would never recommend dealing with anyone at the store, they make up ridiculous terms that I don't even think are real to make everything 10x more difficult. smh read more

I went to get my phone checked because my camera stopped working. The employee was beyond annoyed and rude because it was 630pm and they close at 7pm. I have three children and it was a weekday. I got to the store as soon as I could. Basically told me to call customer service and tough luck. Saying "nothing we can do now, like we close at 7". Will definitely be telling everyone I know to avoid KOP Verizon, and honestly Verizon in general after recent experiences. This was final straw. Should add that this gentlemen even discouraged me upgrading and buying new phone due to wanting to get rid of me in a rush. Not sure his employer / Verizon would love that they just lost not only a loyal, long time customer but a potential new sale too. read more

I went in to enquire about switching carriers from AT&T to save some money. They basically were harassing me into switching carriers right then and there, even though I repeatedly told them I just wanted the pricing to think about, that I didn't want to do anything today. The manager actually stopped me on my way out and harassed me some more to try to get me to sign up that day. The pricing wasn't going to work for me anyway, but even if it would've been a good deal for me, I wouldn't use them because of this. I should have told this to the manager while I had her, but I just wanted to leave. I don't know if all stores are like this, but I would visit a different one if you want Verizon. And all the pricing options they gave me were more than I pay now, and I kept pointing that out, but they didn't care. Like I would switch and pay more?? read more

I haven't had a single good experience when I've gone here. Every time I've gone (with different staff too) they've done the bare minimum to assist me. I would have an issue and they'd tell me it's an Apple issue. I'd go to Apple and they'd then explain why I needed to go back to Verizon. I would explain what I did to already troubleshoot my issue with the phone and then they'd proceed to ignore what I said and do everything I've already done to fix my IPhone. A complete waste of your time. They don't deserve the commission from your visit here. read more

AWEFUL!! I went into the store to ask for help setting up verizon in my apartment. The "salesperson" there said oh no this is only for purchasing items. Instead, he handed me a sheet with a list of phone numbers and he circled one. I called the one he circled and it wound up turning into a FRAUDULENT scam with someone from India which turned into them trying to by $900 worth of clothes and a few other fraudulent purchases!!. I now have to lock my card and spend time at my bank undoing all this !!!! This is a NIGHTMARE!!!!! read more

BEWARE! Verizon is the worst with billing. Very inconsistent. My bill jumps up $20 a month, EVERY MONTH. My bill is the most confusing bill to read too. The customer service is horrible. I would have switched to Sprint or AT&T. It seems all great and peachy, however they will back stab you. *Customers: Message me. I will provide you screen shots of my bills. This is no joke. BEWARE. Verizon is like a big scam company. read more

Verizon - Cell phone bill inconsistent - Mobile Phones Near Me - King Of Prussia, Pennsylvania

Criminal. The store "manager", Michael, was rude, patronizing, insulting and completely unprofessional. He is lacking the most basic customer service skills. He only wanted to "argue" his point, even using this most illogical and unrelated analogy (key word here is "argue" for no good reason whatsoever). I'm not sure where he got the idea, "When you buy a car it doesn't come with gas". Actually, "genius", if you buy a car without gas, you're not driving it anywhere. Not even off the lot. Fact. It's a "dead" car. Unless I'm wrong and something changed since my last car buying experience. Are we supposed to bring a can of gasoline with us to car dealerships now? Of course, Michael could have used a the "correct" car analogy with electric cars. You know, those cars that "come with a plug to charge the car" and don't work without one. Only furthering my point that he had none and went out of his way to disrespect me in creating so much completely unnecessary trouble for a return. Then he's insisting I pay him money to return the phone, instead of giving me my money back. Refusing to take the phone back unless I pay him. If it wasn't stupidity that had him acting this way, it was purely out of retaliation and intimidation for not accepting his definition of what "defective" means. He was clearly threatened by my intelligence, so he decided he needed to flex his "manager powers" to act like a bully rather than do what was right for his company, and his team members who count on new customers and repeat business to generate profits. I will not give my money to crooks. I will not invest in a company that supports crooked business practices that are discriminatory by default and non-inclusive. I will not turn a blind eye to a company (or manager representing a company) who thinks it's okay to make outrageous excuses for keeping technology out of the hands of those less fortunate, by making it even less accessible. Shame on you for trying to make it "okay", because it absolutely is not okay. The phone is defective. Period. End of story. There should have been zero argument and the return processed. read more

Mother had network issue. Called tech service who was located "off shore". She had no idea what she was doing, sent mother to basement box, reconnecting coax cables etc. Mother hung up, got hold of someone in states and problem was resolved in three minutes! So bad! read more

I went to the Verizon store around 6 o'clock in the evening on 10/15/2018. I wanted to change from postpaid to prepaid Verizon wireless service. When I entered the store an employee was standing at the door taking customers' numbers and placing us in a text alert queue. She asked what I was interested in doing today, and I told her I wanted to switch to prepaid and that I am an existing Verizon customer. She said OK and that I could wait/look around. Fifteen minutes later, I get an alert that it is almost my turn. And suddenly an employee comes around and asks how she can help me. Mind you, she completely mispronounced my name 3 times after I politely told her the actual pronunciation, then blamed me that the spelling doesn't make sense. This is the foot we started off on. I told her that I wanted to switch to prepaid from postpaid, and without blinking she says, "we don't do that here, you have to call a number." The employee at the door never told me this and had me wait 15 minutes to be told to call a number. I tell the employee I'm speaking with now that I attempted to call yesterday, waited for 30 minutes and was transferred to a recorded message that said the office was closed and to call back when they are open--without providing operating hours. I didn't want to call that number again and I asked if they had any other options. The employee looked at me and repeated in the same flat voice, "I can give you a number." I would have been happy if she had said, "how about you call them while you are here so that we can make sure you get a hold of somebody." Anything other than a rote memorized line from the employee manual would have helped. So this is the last straw with Verizon. I told her that I could go across the street and get AT&T wireless, and she responded in the same flat voice, "you can do that." I told her I was a long-time Verizon customer, and is the best she could do to send me to AT&T, and she said "you can do that." I tried to give her several opportunities for redemption here, but no. I left the store, but then thought better of it. I went back in and asked for the manager. The first person I asked happened to be one of the managers on duty. I told her what had happened and she listened calmly. I think she could tell I was upset, and she asked me if there was anything she could do, I told her no. I told her I was going to AT&T, but that she needed to know how rude her employee was and that they just lost a long-time customer. I then went across the street and got AT&T prepaid for $10 less for 1GB more of data than Verizon. Good riddance. read more

12/10/2022 I spoke with a verizon wireless phone representative to look into promotions for free phones for the 70+ year old couple and myself who are on one verizon wireless contract --- to find out after several calls to verizon in the ensuing days I found out he had lied to me; misrepresented the facts; misled me; signed me up for insurance for $25/month when I told him I didn't want it and told me I could have 2 free 13 mini iPhones with an upgrade to an unlimited plan that was $2/month cheaper than the plan we had previously and also I could trade in my 13 pro max and get a FREE iPhone 14. I looked on my Verizon app after the 10th and found we were being charged for all the phones. I made several calls to verizon wireless and the representatives kept telling me that our account would be credited back those iPhone charges in 2-3 billing cycles. On January 9th 2023 I spoke with a verizon wireless representative who basically told me I was s*^t out of luck as verizon would listen to the december 10th call but still would not honor what the representative promised us. Also, the upgraded package that was supposed to be $2/month cheaper for the whole account for 3 lines actually ended up being $8/month more expensive for each of us on the plan (3 phones). My supposed free 14 iPhone was actually a $22/month credit for 36 months locked into a more expensive $8/month more contract. I wasn't told by the december 10th representative that it would actually be a $22/month credit not free outright. so instead of paying $47/month for my iPhone service I have to now pay $55/month. I was told on Jan. 9th that we had until Jan. 20th to return the iPhones for the 30 day money back guarantee. However, due to a serious accident this morning needing significant medical care over weeks there isn't time to go to T-Mobile to get set up with them and return phones to Verizon. Since I traded in my 13 pro max iPhone to get the supposed free 14 iPhone I believe I am stuck/trapped in my $55/month contract for 36 months. I contacted the FTC; FCC; BBB; PA Governor's office and all of my other government representatives with our complaint. We want what we were promised on December 10th by the verizon wireless representative read more

This past Sunday, 11/14/21, I went in to the store to upgrade my iPhone X. Mike, solutions manager, was super nice to me. He told me the current plan I was on was outdated and that if I upgraded to the premium plan for both phone lines on our account then I would be paying less per month. He quoted me $80 for my line and $70 for my father's. I came home to check my Verizon phone app to see what my future bill would look like and he upgraded my line to a $90 premium plan and my father's to an $80 plan. He upcharged me on both lines compared to what he told me. I thought he might have done it by accident, but the fact that he knew which line to charge more (mine as $90 and my dad's as $80) made me feel it was intentional. He also said that since I'm premium, if I'm willing to pay $17/month for phone protection for 2 billing cycles, then I would receive $800 for my trade-in instead of $440. Now I don't know whether he upcharged me again or if it's actually true. I have been a Verizon Customer for as long as I can remember (15+ years) and this experience has made Verizon less credible to me. I welcome anyone at Verizon to address this issue. read more

Horrible experience!!! Messed up my account and gave all incorrect information about promos after adding multiple lines with no devices. To top it off James the "manager" was completely unprofessional raising his voice and cursing at us because we questioned him. Never got back to us when promised or was able to answer a simple question like monthly charges. I would definitely recommend people stay away and go to a real Verizon location not third party retailer scams. read more

Worst customer service ever. Infinite IVR queues followed by unbelievably long call holds only to reach idiots.

Let me start off by saying I have been a Verizon Wireless customer for 22 yrs. I have had Verizon home service for 23.5 yrs. I wanted to use the credit I had received from Verizon wireless to purchase a new camera for our home system. I had also just received an email offer of $15 off $40 accessories, so perfect timing. The problem is it wouldn't work when I tried to order online. I called Cust Serv, they were having trouble as well, so they made notes in system and said to go to the store and that the store would see that they were to honor it and order directly through them. This was from a Supervisor. So I got to the store located at 715 W Dekalb Pike, King of Prussia, PA 19406. I started of speaking to a nice associate who said that he needed to get his manager to be able to handle the issue. No problem. I waited for the manager, Michael. Now is the problem. I explained it all to Michael and asked him to look up the account to see the notes put in by CS. He stated he did not need to and was going to because they "could say to give me free camera and that they were not going to. That the store did not have to honor anything that I was told by CS". I again asked him to please read the notes on my account, again he refused saying he would see what he could do. Long story short, he said that the camera was more expensive in store, that he would honor the email discount (-$15) but not the credit (-$30) that I had, because he could not verify the terms??? I again asked him to look up my account to see what CS had put in, because they did verify the terms. He then stated that he wanted to but I had stopped him. I had now been trying to get this taken care of for almost 2 hours, 1hr and 10mins on the phone and now 30 mins in the store. I got upset and told the guy he was being difficult and rude. Another manager stated that I needed to calm down and that they were doing what they could. When Michael returned he crossed his arms and stood there staring me down like a cliche' nightclub bouncer. When I asked why he was just staring at me he said "i'm not doing anything else for you". I had asked several times how I could contact the distrist manager for the store and was told that they would not give me his info, they slipped and said his name Felipe. I asked for an email or text info and was told to figure it out myself. I lost it and told him he was being an "a-hole". I know it was wrong but after almost 2 hours to have someone treat you like crap, I'd had enough. We were arguing on the way out of the store, me and the 22 managers, when another associate, who was not involved with this, ran over and said to leave and that she was calling the Police. I said fine go ahead as I had done nothing wrong. WORST CUSTOMER SERVICE EXPERIENCE EVER. VERIZON REALLY NEEDS TO WORK ON THEIR PEOPLE SKILLS AND TREAT CUSTOMERS BETTER. WE WILL BE LOOKING INTO MOVING OUR $600 A MONTH SERVICES TO THEIR COMPETITION. read more

I see a lot of good and then i also see a lot of bad reviews. In my experience here is the best way to go to a Verizon store. 1. Know what you want. It is 2018 at this point you know what your getting out of a smartphone, and if you don't, the same way you can read this review, go research the phones. It takes 5mins. 2. Nothing is free. I've never walked into a store expecting a handout just because i'm in the store. That may work with mom and pop shops, but not companies in the top 20 of Forbes. I've had an iPhone for the last 10 years, that doesn't mean next year Apple will give me one. Nor is Exxon going to give me a free fill up just because I only buy Exxon mobile. 3. Sales reps sale. If you don't not want someone how's livelihood is based on commission to "upsale" you, then buy online. If you walk into a store that has a high overhead, sky high electric bill and tons of inventory, it's almost foolish to think that the rep isn't going to ask you about a lil something extra. Here are the facts. Verizon literally covers the most square footage in the nation, has the most reliability in the nation, and is always at the forefront of the cell phone service industry. You get what you pay for. If you want a $40 bill, don't complain when u have to stand in the middle of the street in front of you house to make calls. read more

Went to Verizon to upgrade our old iPhones. We were told by an employee we would have to make an appointment. Okay, understandable during Covid... the store was empty and had 6+ employees walking around talking to one another. I asked if we could make an appointment for that day, to which we were told the soonest time would be the next day. With an entirely empty store, Zero customers at all, I felt we were not prioritized as customers. Needless to say my husband and I went to AT&T across the street. To which we were promptly helped. We canceled our Verizon, switched to AT&T and got new phones. Maybe Verizon should work on their customers before sending them out the door bc they didn't have an appointment. read more

Very bad company. Rude arrogant and personal people don't want to work include if the managers, everyone look at you doing nothing , they can't get deals done , what a shame on America read more

Let me start by saying I don't like Verizon but James may have changed that. He was very knowledgeable and made it enjoyable to spend my money there. He made the entire process easy and was excited when he saved me money, maybe more than I was read more

I went here to replace a lost phone. Keep in mind I worked at a Verizon store about a year ago so I know the protocol. A sales rep whose name starts with a Z, first tried to throw on an extra $100 which after I called him out for it told me that it wasnt actually required. Then he tried to mark the Iphone SE 2020 for $200 more then it is on the Verizon Website and once again after I called him out he reversed it. Dont trust this store or people. Make sure you do your research before you go here so you can call out their scams. read more

Unprofessional rude service. I came to this store to add a second line to my existing service. The lady whose name is Shawnise lied to me that the discounted price for the second line would apply to every line. And she couldn't hold her mouth for 1 second to listen to me why she was wrong. I was worn out by her unprofessional service and asked for her supervisor Brent. I couldn't believe Shawnise called me idiot on her way to Brent. Brent corrected what Shawnise lied to me but refused to apologise. I'm so sorry to see tens of thousands of Verizon employees were laid off recently but kept these unprofessional guys in the customer facing store. These 2 should definitely be fired. Bye Verizon. read more

I was eligible for an upgrade so I went to this Verizon store. I was promised my bill would be a certain amount per month (including taxes and fees) and now my cell phone bill is $20 higher than that promised amount. After hours of being on the phone with Verizon they said there is nothing they can do for me although the rep at this store promised my bill would be said amount. Don't go here. read more

Nice store but definitely poor customer service. I was helped out by a rep named Alice. She was very short with me. No communication whatsoever, even tried to shuttle me out the door by walking away and opening the door as I was telling her how to improve on future interactions with customers. Supervisor seemed very receptive to the feedback. Just food for thought when looking at Verizon store options read more

Bait and switch. Verizon promises you can't bring your Apple Watch over from prior carrier but then AFTER getting the new plan set up and new phones activated, the sales rep says they actually CANNOT move apple watches from one carrier to another. A week now of speaking with Verizon technical support and hearing one excuse after another. Apple says you can do it. All other carriers say you can do it. Verizon maintains they cannot. But they're happy to SELL us new watches....WHAT?! read more

I am a Philadelphia native now residing in NC. Came home for the holidays Dec 2017. Decided to drive out to King of Prussia to do a little day after Christmas shopping with my 17 year old daughter. Had been contemplating on doing early upgrades for both of our phones. I decided since the Verizon store was there we might as well do it. In my many years of being a customer always in good standing with Verizon have I ever experienced such horrible customer service. Right from the jump the young lady ( and I do emphasize the word YOUNG)who was helping us told me "NO" to any possibility of upgrading our phones. I knew that it was to soon when I walked in the door, but not once did she ever offer the option to pay full price for our phones which was my plan from the beginning. Needless to say I took me, my daughter and my $2000.00 back down to NC and purchased my new phones with a whole lot of that Southern Hospitality I've grown so used to. read more

What a frustrating experience we've had with trying to establish service with Verizon! We have been trying to get new service in a newly constructed townhome community in West Conshocken. I get that new construction requires cable to be laid and I'm sure other requirements that I don't understand. My issue is that they have pushed out our install by 30 days THREE times with limited or no explanation Call me crazy for waiting. The biggest frustration has been the lack of communication and the lack or delay in returning calls. The first delay was communicated by a phone message at 5:59 pm the night before scheduled install. Individual folks that I've interacted with have been pleasant but the process has been unacceptable. I thought FIOS might be worth the wait, but sure ready to look at competitors. If you're moving into new construction, I'd recommend digging into what has already been done on the property before you decide who to utilize. read more

Went in to buy a new phone since they have upgrades any more. I had read lots of reviews and knew what I wanted beforehand. Sales person asked me at least 8 times to get a different phone and seem disgruntled that I wouldn't change my mind, even though the phone I wanted cost just about the same. Said they probably didn't have it but made no effort to check until I asked her. Then wanted me to put the phone on a Verizon payment plan. I wanted to put it on my credit card and she spent another 5 minutes trying to talk me out of that. While she was setting up my new phone at the counter, a friend of hers came in and she left to start waiting on her friend, going into the back to check for items for her. Then a little boy set off an alarm and she spent another 5 minutes talking to him and going in the back to get him a cookie. Meanwhile, I need to get back to work and I'm twiddling my thumbs at the counter waiting for her. She told me she could not move my contacts and that I had to re-enter them all. I was able to do it myself later in 5 minutes from the Verizon backup. She didn't even try to do that. Sold me a charger that wouldn't work through the case. I questioned it during the sale but she insisted it would work. Took the case back the next day and waited 10 minutes while they took care of walk-ins that came in behind me, even though I was checked in before them. It would be nice if they actually waited on people in the order they came in to the store. read more