I am an ATT client since Cingular 5 personal lines and 15 business lines. My visit to this…read morecorporate store was exciting. Seeing how eager and happy everyone one was to help me set the associates apart from the other stores. I don't live in the area but, hopefully stop in to buy more accessories soon. Vijay R was my associate and I can't remember the other staff however they all were a delight to work with. Unlike other stores who treat you like a second class citizen even though I spend $2000 a month of all my services. It's people like the Tom's River staff that makes me stay a ATT client and forgive the other stores with terrible customer service. Great service and really nice clean store.

Stephanie was fantastic. She answered all of my questions and I had a ton. I was so happy to have…read morecalled and gotten to speak with such a professional,friendly and knowledgeable associate.

Ive been,a VZW customer sine 2001. I hate verizon with a passion. Amir and Freddy make up for my…read morehate of Verizon wireless! They should be given a raise! After being hung up on, slighted, and ignored , by calling into their so called customer service, these two individuals handled me with care and respect. They addressed my issues and worked with me for over 2 hours to resolve my issues! Mr Verizon, give these people a raise and promotion! They saved me from going to Sprint.

this is easily the worst verizon location ive ever been to. two days in a row they have *one*…read moreperson working so the wait is over an hour. after waiting that long yesterday and not getting the help I needed, I decided to just go in and flat out buy a new phone and do everything else on my own at home, skipping the trade-in value entirely ... upon walking in i explained I just wanted to buy the phone and leave and the woman told me it would be an hour to even make a purchase. To be clear, I'm not asking them to transfer anything. I'm not asking them to change my plan. I'm asking nothing of them except to hand me a phone and take my credit card. My brain still cannot wrap my head around why I'm in an hour line with people who need technical support, help fixing their phone, transferring data. Make it make sense. I wish I could give this a zero.

They got the battery that was needed, unfortunately it didn't work. They notified me that there was…read morea delay. They got the new battery, installed and called to let me know that it was ready. All in all...great service! Would recommen.

Prompt service…read more Professional staff. Repair done on time as stated when device dropped off for repair.

Brought my iPhone in with a line through the screen. Charged me $250. Phone started glitching &…read morefront camera stopped working, brought it back replaced screen, happened again, told me they had to order an upgraded screen. After 4 visits, screen didn't fit properly & the phone stopped functioning. They neglected to tell me that was a possibility on my first visit & that the phone was actually under factory warranty, I would've brought my phone to Apple if I knew that & not wasted my money. They ruined a brand new iPhone 16 pro max & I can't get a refund.

Learn from my mistake & spend the extra money by going to a Samsung authorized repair shop. This…read morestore is located between Fabulous Brows & Ocean County Sports in the Ocean County Mall. I did not confuse this store for another store as suggested by the merchant. This ifixandrepair in Toms River "repaired" my cracked phone for $277.22 on 8/18/24 by putting a screen replacement on that started coming off in a month or two when the so-called "warranty" ended. The receipt said "Ocean Retail LLC", but the storefront says iFixandrepair. Then dust and debris got into my phone. I had to get it repaired by a repair shop authorized by Samsung with a similar name: Ubreakifix. They fixed it right (& they put the name of their business on their receipts). I emailed ifixandrepair at the email the receipt was sent to twice, messenger@messaging.squareup.com for a refund & heard nothing in response. The emails did not come back as undeliverable.

I used the Verizon store located on Rte 37 West It took…read morearound one month or longer for me too finally get the phone I ordered. The sales associate that I originally ordered the phone from was supposed to get in touch with me in about two days. I never heard from him. I finally went in to see what was the problem in me getting the phone I ordered. The staff that was in there that day Insisted that they called me several times that the phone was in. To my knowledge, I never got the calls. The staff that was in there that day were not helpful and very disrespectful.

All the representatives stand in the far rear of the store and the customers have to walk through…read morethe store to approach them and get their attention. Lazy, lazy, lazy impression. I took my business elsewhere.