Although it's too early to upgrade to the iPhone 15 - boooo - Dionne who helped me out, was…read morestellar. She gave me the low down on my options and was very helpful and creative. Bonus points for being a fellow happy face collector :)

Stay away from this store. When you upgrade a phone they add on all the extras and don't tell…read moreyou. They lie to you while he has a smile on his face. Never go back to this store.

Went to them to upgrade our phone and and see why our bill is high. super professional! super…read morepatient! I will definitely go back to them!!!

Seemingly nice enough, but their unscrupulous tactics and general demeanor after I returned have me…read moresoured on any "authorized retailer." If you're in search for a new phone, provider, etc., don't stop here. Initially, I made a mistake common of many folks, going to a kiosk labeled "Verizon" without realizing that it was an "authorized retailer" designed to siphon just a little more cash out of you on top of the usual. After initially being very nice, many phones were not in stock, and added services (insurance, data transfer) were added essentially without consulting me. After I realized what was occurring (namely the data transfer) I asked them to stop because it wasn't necessary (all of my data is already in the cloud and I can add apps like any brainless idiot without paying 30 dollars). Other charges were added to my bill that I did not realize until I contacted Verizon. Finally, they often do not have sales which match or are the same as regular Verizon stores. So, next time you need to go to "the verizon store" make sure you find a real one and not this garbage store.

Needed a new charging cord for my phone so as they say my encounter at the T-Mobile "Experience…read moreStore" in the Quaker Bridge Mall in Lawrenceville was neither involved nor experiential -- but the staff was polite and efficient having me on my way in no time flat. You never know these days what awaits you at retail so I'll definitely take polite. An easy five stars.

I really don't like getting a new phone. Techy, and not my generation. However, Sal at the T…read moremobile store in Quakerbridge Mall was so helpful. Answered my questions and gave me information I didn't know to ask. I watched the other employees in the store, constantly communicating with customers and those waiting to be served. Very admirable. Sal is quite energetic and has the answers to suit your needs, even if you don't know what your needs are yet. Definitely the place to buy a phone or to merge to a new plan.

Went in to transfer my 90 yr old mother's line to my account & get her a new phone. Kavon was very…read morepatient & knowledgeable in explaining our different options. I had dreaded dealing with this but he made it easy and much simpler than I expected. I'd highly recommend this location for their outstanding customer service.

I made an appointment and was not seen for an entire hour even though there were 2 other employees…read morein the back. The appointment proceeded to take another 90 minutes and the employee helping us kept going into the back. I just don't understand why if I had an appointment that I was not seen within 10-15 minutes of my appointment. Horrible service. So many other people kept walking in and then left because nobody was helping them. Why are there so many employees just in the back room and not in the front store?

Very good service. Patient, friendly,knowledgeable and helpful. Help guide me through selecting an…read moreupgrade and choosing accessories. Very satisfied.

Been here before, and had a good experience. But came here most recently for an upgrade for my…read morewife, and Justin was great. I can't really pinpoint each and every good thing that occurred but he was just very caring and knowledgeable about what our plan was. He provided options of pricing for each phone and manufacturer. He was very upbeat and enjoyable to work with. It was nice that my wife was able to easily decide on the phone she wanted as well getting the color she wanted. The other worker there was also funny and enjoyable. He was singing along to some of the oldies songs playing and laughing. Great store and great workers.

I have been a loyal Metro Pcs customer since 2013. I decided to buy my Husband a new phone for…read moreFather's day. I went on Metro's website and purchased a $150 phone, screen protector, and case totaling $200. I received a confirmation email with an order number. It said if I ordered the phone before 3pm I would get the phone the next day. If i ordered after 3pm, i would get the phone the following day. It said i should expect a email once the phone has been shipped. 6/16 no email. 6/17 I decide to call Metro. The representative told me to respond to the email I received. I told her that I could not respond. She put me on a brief hold and when she came back she said your phone will be delivered via ups by 3pm tomorrow. I said great. 6/18 no delivery. 6/19. I call metro and speak to another representative. He basically calls me a liar because there is no way that the previous rep could give me the ups information . I asked for the Previous customer service reps name and ID number. He was very reluctant to give to me. He gave me her Id number only. He told me the only thing I could do was WRITE to Metro and explain my situation. In the meantime my phone may or may not come. I was obviously upset and asked to speak to a manager. He put me on hold. Got back on the phone and said "hello mam" I said yes.. He then hung up on me. No we did not get disconnected. This is a huge company and this is how I get treated! I have no one to contact but scripted customer service reps. The $200 was taking out of my account but I have to WRITE to a major company in 2020 to get my phone or money back is unacceptable!

I love this place! The whole staff were so helpful, friendly and very welcoming. Their energy as a…read morecollective made me buy thing I didn't even come in for. Anna was so helpful with her beautiful big bright eyes and wide smile. The manager Tu Papa was also helpful. He looks mean, but was as sweet as pie. Mike was very helpful in getting me everything I needed. I recommend anyone opening u a new line of service, switching their service or just want to get the lad test in gadgets to sho here. They made me so comfortable I literally was in the store for two hours. They make you feel that comfortable. And they also, offer televisions connections. But, you have to have already have WiFi. But, they'll be able to explain more than I can. And it helps that the staff are good looking and clean people.

Extremely friendly service, good hours. They always answer the phone and don't pressure you to sell.read more

I've been to quite a few Harbor Freight's and I've never been disappointed... This one is no…read moredifferent than the others... The staff is very friendly and go out of their way to make sure you find the right part or items... The store was very clean and well kept... Items were neatly on the shelves and on the floor...

Purchased a battery jump box with additional warranty. Went in today to replace it because it…read morestopped working and they replaced it without any issues. I purchased an additional 1 Yr warranty with the replacement jump box. The manager jumped right in and helped the transaction. Thanks.