Putting a hault on scamming MFers!!! Stop charging their…read morecustomers way more than they should be paying!!!! ESPECIALLY if they've already paid off their phones or if their contract is past due date

Kevin Lee was awesome! What great customer service! Also, you think slow... place was packed but…read moremoved very quickly & efficiently! Kevin was polite, energetic & knowledgeable $.

Renee - fantastic job. Thank you. This store is great. Next person up always jumps out of their…read moreseat to come and help before you can even get through the door. I've come a huge fan. Will go here for al of my Verizon needs. Didn't say Renee was great? She was. She is. Subsequent visits, every single person jumped at the opportunity to assist me. Why call Verizon when you can get immediate, in person customer service here. Best, Dan T.

Why is it so hard to close a deceased relatives account? You make grieving people jump through…read morehoops.

Wouldn't ever come to this Verizon My aunt fell asleep…read morewaiting service. Over a hr . 1 person working anytime you come in here over the age of 50 who has almost no clue what's goin on. Save your time save your save your time ! 7952 raeford rd Fayetteville nc . Do not treat your time like it isn't valuable. Stay away from here. Do yourself a favor.

My family decided to switch to Verizon and this was the closest store to our house. We did not…read morerealize that Verizon had these authorized retailers and this is where we ended up. I will start with the fact that this location charges an extra $30 as a "phone set up charge" compared to a corporate Verizon store. This was a complete rip off and we had to bring my wives phone to the corporate store to be fixed. It required a new SIM card and the rep took around 20 mins fixing the account in the system. The reps were kind and attentive, which is the only positive of the store. I would not recommend this store though due to the predatory price practices. Save yourself the $30 and go to a corporate store.

My parents and I just got new phones from this verizon store and we had a fantastic experience…read more Lupe helped us and she was absolutely fantastic. Ruby was also there to assist and he was lively and kept us laughing the whole time. If you need a new phone, I would suggest coming here.

You might think a cell phone store out in the middle of nowhere might not be all that great but you…read moremight also be wrong. This store has a great vibe, super friendly staff and manager, plus actually has enough people working there so you don't have to spend forever twiddling your thumbs. There's plenty of parking. I give them 5 stars all around.

I walked in and was immediately greeted by Erik who helped me through my issue. I was transferring…read moremy service carrier and AT&T had locked me out!? After about an hour of frustration , and had nothing to do with Erik, all on AT&T he was able to guide me through the proper steps and transfer was completed. Erik was amazing and during my time there I watched other customer service representatives interact with other clients and all seemed pleased with the quick professional service that was provided! The store was clean, neat and well stocked. I did purchase a new screen saver and was pleased with the price!

The worse service. I was waiting for hours to get help and nobody help me at the end. Don't waste…read moreyour time.

A thousand times better than the other T-mobile stores nearby. This location is definitely a little…read morebusier, but it's going to be way more than worth the short wait. It's bigger, nicer inside, and has friendly professional people working hard to help you. 5 out of 5.

The staff was extremely rude. The sign on the door specifically said "Masks recommended". We didn't…read morehave our masks but the male employee made it a massive issue and essentially kicked us out. We were looking for a new phone service and new iPhones so we went down the street to Verizon. Oh well, do not recommend.

I made this Yelp account just for this one specific review and to ensure my distaste for this…read morelocation is known as a good venting session. To sum it up, I came in to pick up a new phone through my warranty and I am not very phone savvy when it comes to the technical aspects. Well before I left, I asked the agent that was helping me if everything was good to go as my iCloud was syncing to my new phone and he ensured me that the iCloud syncing can be done at home. All of that for him to tell me that I can erase my old phone. Well come to find out, nothing on my old phone was transferred and honestly it is very disappointing and a huge inconvenience. Yes I will live on, but I do not recommend coming to this store for absolutely anything, because they more likely than not will become one of your biggest inconveniences for the following days. Now this may just be me venting but seriously, I have to start from scratch and redownload all of my apps and for some of the apps I can't even regain important messages regarding my job. If you are getting a new phone, don't let them fool you, and verify, verify, verify. Ah and I think the guys name is Vincent, I could be wrong, but he's the big dude that wears a mask. Yeah I don't really care, the last place I will be coming to fix a problem is this location. I might as well move to Verizon since I have a clean slate now. I hope you all are having a good day, because I'm not.

After my bad encounter with Yvette at TMo Ramsey St, I came directly here on a weekend before…read moreclosing. I really needed to upgrade my old phone to newer Samsung and it just so happen that TMo was running a promotion of 50% off if you have a Military Plan and verified military. Walking into the store, I got greeted immediately. Both staff were assisting customers, so I had to walk around the store and explore their promotions and devices. I forgot her name, but she was nice, she apologized for my waiting, I was like too easy. I am not surprised this store gets busy all the time, it is located inside the mall. Since it was closing when I came, it wasn't all that bad. I explained to her my concern and what my mission was, that is to get out of the store with the new Samsung Galaxy S9plus in my pocket, I mean more like in a paper bag. She looked into my account and viola, she was like Sure! She asked me what color I wanted, I said Blue. She went in the back to get me the brand new unopened, boxed phone. As easy and fast as that. I left with the new phone, I was thrilled. When I got to my place I noticed that she put in a wrong receipt, oopps. I called the store past 7pm, knowing the store would have been close by that time, but she picked up, and apologized. Those are the qualities of great customer service. I'd make this as my home TMo store. Go Magenta.