Horrible Customer Service. Tried to start a new account with AT&T. Signed up online. SIM card went…read moremissing with FedEx. Called 611 and was told go to this place and pick up a SIM card. Called them first to check their hours. Explained my situation and they told me they can't give me a SIM card, call 611. Wait, what?! No thanks, all this hassle to open a new account?! Keep your SIM card I'll stay with t mobile. Lazy employees.

From the owner: AT&T, serving over 81 million wireless customersread more

My sister been with Metro for 4 years after switching from a competitor who kept raising the bills…read morenearly every month. She had no problems until this new manager came in. He was originally very nice and accommodating. Her phone broke just 3 days after upgrading and returned to the store to fix it. The manager Ron provided a new phone with a new number as he said he couldn't put the sim card of the phone she just upgraded to in it(her number changed 2x in 3 days now). He said the other number would be removed from the account as it was now inactive. She checked her next bill only to realize the inactive number was still there so this is 2 months of being charged for an inactive line. She called and visited the store and was told it would be taken care. She also called customer service to make sure it was done. They said it would be. The next month comes it is still there. She repeats the month prior and tells store and customer service. Now at 3 months of charges for the line and she again repeats the process. She received this months and surprise the inactive line is still there. Back to the store this was after speaking to him the night before and having him call his employee an idiot and stupid for giving out information to someone not on the account and not law enforcement. The manager Ron tells her to put in an extension and on the 3rd day to come to the store and he would credit the account so she would have no bill for December and transfer her son over from a different account still with Metro. She called to make sure he was there and was told he was not going to be in that day at all by the employee above. She went in the next day and was told by Ron that she didn't come in as she was supposed to and she informed him that he wasn't there either as she had called to check. She called customer service and was told that the manager was the only one who could do the credit as he was the one to promise it to her. She spoke to 2 very rude agents one of which was a 'supervisor' who acted more childish than when her kids and grandkids were 2 years old, refusing to listen and to even speak or give her name. She called back and spoke to a lovely agent named Ane who told her that she did need to go to the store as he was the only one who could do the credit but she was putting in notes stating what my sister had done over the months and that the manager Ron needed to honor his promise as any other company would do. My sister was advised to call customer service and have them speak to him. He did not want to speak to customer service and proceeded to yell at my sister that she was supposed to be in on the 3rd day to 'take care of it'. there were other customers in the store as well as the employee. My sister called back to customer service and received the run around from them yet again saying she needed to go to the store even after telling them that he yelled at her. It is now apparent why Metros competitors are offering so many deals and many of Metros customers are switching if this is the way they are being treated as well.

Walked in and was ignored, and waited at least 30 minutes while worker just chatted with another…read morecouple.

1 person working, waited an hour to pick up a phone only to be told I am not the account manager…read more So, I logged into Verizon and showed him my name under account managers. I wasn't allowed to pick up a phone that I paid for. I can't remember the last time I felt the need to leave a business a bad review

I've been here several times in the past couple years to inquire about phone and internet plans…read more Looking at new phones is always fun, too..... This is your typical AT&T store: bright and spacious with phone displays along the wall (iPhones, Androids, Windows phones, etc.) and a couple center displays with the latest tablets. There is no large television display area, but they do offer U-Verse (whatever the bundles are -- I haven't looked much into it). Employees are friendly and not too pushy, with the exception of a couple of them. You have to be clear and upfront about your intentions when you speak with them. One new development with their phones that I didn't know about until a few days ago: gone are the days when you can just put down $200 for a phone with a 2-year contract. Nope. Now you have to pay full price of the phone, no matter what. Not up front, of course, but in payments over twenty to thirty months with AT&T's NEXT program. Eeek! Unless you're able to shell out the full cost of a phone up front or you opt for one of the cheaper GO phones, you're stuck with a monthly payment for the phone itself in addition to the phone usage bill. Not cool. Along with that, you can upgrade your phone only after a certain amount of time, based on the payment plan you choose. Blah. On one hand, it's nice not to plunk down $200 off the bat for the phone, but it sucks that your bill is essentially higher each month because you're paying for the phone itself too. Let's face it..... phones are getting more expensive these days. Sigh. At least this store is here. No need to drive out to Lexington for assistance. I'm a fan of the store, I suppose. Just not the phone bills.

We came in to upgrade to a new iPhone- everyone in the store was very friendly. When we walked in…read morethey were assisting other customers but greeted us and told us they would be with us soon. Our rep Alex was very knowledgeable and efficient- he made the entire process smooth and enjoyable. I have seen some negative reviews of this store that are mostly old- I would not hesitate to come here, and this was a great experience for us.

I made the mistake of ordering my hotspot online and it was a disaster. I tried online support and…read morethey were useless. The only useful thing they did was recommend going to this store for help. I came in, and explained to them my problem and they had me ready to go in 10 minutes. Would highly recommend going here for any purchases or any help needed. Don't waste your time with online support. Just go here.

I went in to order the new T Mobile 5G Home Internet service. The folks in the store are nice but…read morethey have to get others from T-Mobile on the phone to order the service. I understood the issues they had with verifying my credit with a credit alert I had placed with credit reporting agencies due to recent identity fraud issue. However, after several times giving them my home address, phone number, social security number, having them call me on my cellphone while already on phone with them in the store, getting transferred to different departments - I could tell we weren't getting anywhere. The guy on the phone from T-Mobile wanted the T-Mobile store to give him the number of a SIM card. I asked don't they just ship them with a SIM card. They said they are doing things manually - whatever that means. They then had to speak to someone else to get the activation..... Could not get past this point..... My wife was waiting in the car, we had lunch getting cold, and it was now an hour and a half !!!!!!!.... I gave up. Sad as we really wanted the 5G home internet service. The people in the store were nice but the company does not have customer friendly processes and procedures to simply set up an account, take payment, and ship. This should not take a rocket scientist and frustrate the hell out of those wishing to do business with them.

They do cell phone repairs. They will get your phone repaired but it will cost you. My son broke…read morehis screen on a nee phone. They charged $180 to repair which was high but cheaper than buying a new one. Picked the phone up took home and placed on charger which it would no longer charge. Took the phone back and they guy said the battery was bad and it would cost $50 to replace. Worked perfectly fine before they took apart bit not after. I asked doesn't this seem odd that it worked fine before but not after repair his reply "The cell phone companies intentionally make batteries go bad and build memories ". I don't want to call them CROOKS but they will conveniently take advantage of you. STAY AWAY! THEY WILL NOT TAKE OWNERSHIP OF THEIR MISTAKES. Didn't even offer to discount THEIR screw up!

If you are looking for a gorgeous wreath or saddle for a loved ones graveyard marker, this is a…read morewonderful place to look. They also offer handmade soaps and lotions that smell and feel super. Of course they have more, check them out! They are located downtown Lexington now.

Garbage service. This is an overall review of the company. I lived in Lexington and now reside in…read moreGeorgetown. Service is crap for gaming, just as it was in Lexington. Constant outages, lags, and other crap issues are the normal theme with this company. Heavily over priced for the trash service. Then they have people aggravating you while your shopping which is annoying. If your going too sell shit service have better reps.

From the owner: Switch to Spectrum: The best broadband Internet service provider near you with Mobile + Cable TV…read moreservices. Visit your local Spectrum Store at 106 Osborne Way. Shop Internet, new products, upgrade services, pick up or return equipment and, pay your bill. Get the help you need with Internet for the home, mobile, cable and live TV services and more at your local Georgetown Spectrum store. You can also: - Find home Internet and business Internet services - Experience Xumo live TV streaming - Browse the latest mobile products: cell phones, smartwatches, tablets and accessories from Apple, Samsung and Google - Bring your own device and save when you switch to Spectrum Mobile™ - Pay your bill or get account information - Solve any service-related issues - Exchange, pick up, or return equipment

I've been here three times. Each time has been super quick and the prices are really reasonable…read more Very easy to make appointments or you can do walk in but you might have to wait longer if you do. I've had 2 batteries replaced, 2 screens replaced, and bought otter boxes and screen covers. Highly recommend this store.

Very quick repair of iPhone 11 screen (under 10 minutes). Phone looks good as new! And price was…read morevery reasonable.