I do not recommend this business they replaced my ice maker unit in October the ice started melting in March I contacted them they sent a service person out he first said ice maker then after I said your company just replaced that he found a crack in the ice bucket ok get this they were going to charge me outrageous amount to slide the ice bucket in. I said I could do that myself. So we are out over 500.00 had to get another company to fix the problem! read more

Do NOT recommend this company! My 4 yr old fridge went out. The warranty company scheduled service through Mr Appliance. The worst customer service I have ever experienced. It took 3 days to get me scheduled. They didn't show up when scheduled (Wednesday between 8 am - 12.). When I called, the woman who scheduled me couldn't find me on their schedule and couldn't explain why. Tech finally showed up after 4:30 pm (a whole day wasted waiting on them) but couldn't fix my fridge. He called the office twice and took pictures, saying he thought the problem may be non serviceable. Next day the parts manager called saying they had to order parts so they couldn't come back till the next Thursday (3-5 pm). 8 more days with no fridge but I was ASSURED it was fixable and they could get the parts. Still had not called or shown up by 4:30 pm on Thursday so I called them. They were closed. I finally got a call around 4:45 pm from the owner who spent at least 30 minutes making excuses and apologizing for their lack of communication. He finally got around to admitting they messed up. Turns out if the parts manager or the owner had listened to the tech and looked at the pictures, they would have known the fridge was non-serviceable, claim could have been filed the week before when they first came out and I could have gotten a new fridge in a couple of days. Because of their lack of communication and concern, we were without a refrigerator for 14 days. If I could give a rating of negative 10, I would. To say we were unhappy and dissatisfied with this company is an understatement! read more

BEWARE! DO NOT USE THIS PLACE! They will promise appointments and not show up. And then when they do show up, they are incapable of fixing what's wrong, then try to gaslight you by saying nothing's wrong with your appliance. I will never call them again, not even for warranty work. read more

NEVER USE THIS COMPANY!!!! Had a dryer issue and unfortunately called this place. The rude rch showed up and looked at the dryer for 2 minutes then said he was going to make a phone call. HE LEFT!!! HE ACTUALLY DROVE AWAY!!! Then as soon As he is safely down the street the company calls to "get permission" to make the repair when they knew he was already gone! Then the rep on the phone says he told him to leave but he still called to get permission to make the repair. Why?? Feels very scammy and I'm just waiting to see if they try to bill for a service run. These people are scammers DO NOT TRUST THEM!! I really didn't even want to let this creep in the house but now knowing he did no work and just skunked around the house...doing God knows what. Gross. Creepy. Highly unprofessional. read more

The technician was very knowledgeable about our dishwasher and explained the problem he found as well as the cause. He gave us an estimate for repair so we could decide if purchasing a new dishwasher was a better option. read more

These guys are awesome!! I called this afternoon around 4:00, expecting them to schedule me out a few days. They were at my house in 20 minutes! Ed & Homer were courteous, friendly, and explained the problem clearly. The cost vs. the particular problem I had didn't make sense to have it repaired, but I felt like I got an honest opinion on what I should do. I would highly recommend! read more

Ed was excellent. Within 15 minutes he researched and fixed the problem. Friendly and professional, these are the "go to" guys for help with appliances. read more

Able to do a same day appointment to diagnose my failing refrigerator. I was even messaged before arriving with the great technician's, (Ed) picture. When Ed arrived he was clean, professional, and even insisted on wearing booties to cover his shoes (I was kinda embarrassed really. ..my hardwood had footprints from my dog everywhere, but Ed still insisted on keeping things clean! Ed performed the diagnosis quickly, and got my fridge cooling again, and the price was EXTREMELY fair (under 300 including parts, labor....everything!) I have permanently added Mr. Appliance contact info into my phone, and will use you if I ever need another repair read more

Wow! Dependable, punctual, and friendly. From the initial call to the appointment everyone I dealt with was amazing! Mr. Appliance of Georgetown will be the only company we use now to repair our appliances and will be referring them to family & friends. Thank you for the amazing service!!! read more

Professional, arrived at time promised, performed the repair and made suggestions to get my appliance to perform better. Great company, great people. I would recommend them to anyone, and will definitely be calling them again if I have any further problems! Roberta G read more