I went to Mobile Spot to get help with my new phone. Specifically, I wanted a strong case, so I do…read morenot have to worry about my phone. They did not have a case that fit my phone in store so one was ordered for me in a good color. With this strong case, I can feel my phone has protection. Also, I had several questions about my new phone. They answered all the questions in a friendly manner. I truly recommend Mobile Spot for help with your phone. Check their great products too. Mobile Spot is a great place to go for phone fixes. If you have questions about your computer (laptop) battery, they can help you too. E in Des Moines

I have an iPhone 12 that needed a battery replacement. I called them on a weekday afternoon and…read moreasked if they had the battery available, and they did. They do not require appointments so I asked whether they would be able to put one in that afternoon and they told me that they could manage it so I headed over there. We filled out the paperwork and I dropped off the phone and it was ready in just about an hour. Pricing was very reasonable and the phone works much better than it did when I brought it in! They offer a one year guarantee on the part and they followed up the next day to make sure that I was satisfied

DO NOT waste your time with Grimes Russell Cellular:…read more -NEVER called or messaged when any preordered product arrived at the store. Ordered 3 phones. -After 2 1/2 hours in the store this week found out the MANAGER sold our preordered iPhone just 3 days after being delivered to the store to a walk-in customer. NO apology was given. REFUSED to go to another store to get a new phone. Tried to sell an open box iPhone that was stuck on another persons account to us. NO solution was reached (Still don't have the phone that was preordered). (When you preorder a phone it attaches a phones ID number to that order. So its not just an easy fix as selling a new one) -Any time speaking with the MANAGER it was met with pure attitude after he messed this all up. -Closes store early with no notice when you have an APPOINTMENT scheduled. Completely ghosted. There were two employees (Brady and Chase) who tried what they could. Even offering to drive to the other store to pick up the phone. The manager REFUSED to let them do so.

Experience from start to finish was perfect. Jay was very helpful in helping me find the right…read moresmartphone for my needs and wants. He was able to supply, on the spot, all the accessories I needed. Upgraded my smartphone and added two new tablets for each of my children. Completely satisfied with the transaction from start to finish. Thank you Jay!

Great experience at this AT&T! I got prompt service, answers to all questions, and exactly what I…read moreneeded (added a phone line). Additionally, they saved me some money by checking on my employer and found a great discount connected with my company that they were able to apply for me! Accessories are 50% off through the end of Jan 2018, so that's another bonus. Highly recommend!

From the owner: AT&T, serving over 81 million wireless customersread more

They will rip you off. I went in to add my father in law's phone to my family plan -- I was…read morebringing business to AT&T. So what do they do? They rip me off. They tell me that they are putting the phone at the same plan as my other 4 phones in the plan, but they didn't. They put it into a premium plan for 55/month, not 30/month like my other phones. They also enroll my father in law's 6 year old phone in an insurance program that costs 14/month, again without asking or without saying anything. Jerk faces. Every time I deal with AT&T they rip me off. This store is no exception. Don't trust anything they do.

This is my favorite AT&T store in the metro area. I was in…read moreyesterday for a phone upgrade. They have the waiting list thing down to a science, and didn't feel like I waited an unfair amount of time. The associates were courteous and friendly, but didn't waste any time. They had the phone I wanted on hand and had a pretty good selection of accessories.

These guys are the best ever! Best merch and inventory and the team always takes care of me.read more

I went in because the battery in my (very) old phone was about done. I wasn't terribly excited…read moreabout the prospect of a new phone, or a new plan. I'm not tech savvy, and it's overwhelming to say the least. But the staff here are GREAT! If you have any reservations about technology, are uncomfortable asking questions and are worried you'll leave with an astronomical bill, please come see them! Nico answered all my questions and was so patient! Tasha and Jenn were working and I heard them with their customers while I waited, and they couldn't have been more wonderful! They also answered mine as they came up. I left with a brand new phone AND plan, instead of just replacing the battery, I asked Nico to lay out my bill so I could see exactly what my monthly bill will be, and I can't put into words how user friendly the phone he helped me pick out is! I will recommend this store every time I bring up this phone! I walked in nervous and NOT excited about feeling "on guard" with having a broken phone and the prospect of being out $$, and the 3 of them sent me out the door, happy as can be with this new phone!

Didn't even greet us. An hour later was still working with the same two customers. Never greeted us…read moreonce so we ended up leaving without the new lines we wanted. terrible service

Such a breath of fresh air to walk into this store. Connor is super friendly and gets straight to…read morethe problem. I was able to get a new phone and solve account issues within 20 minutes. Connor is very knowledgeable and good at what he does. Amazing experience definitely not how the other US Cellular stores are.

Went in for ZAGG Warranty repair. The guy who installed the new glass ($5 install fee) trapped…read moredirt under the new glass. The intimation was that if I wanted him to start over I'd have to pay again. So I'm paying $5 for someone to install it as well as I could. No offer to replace to make it right. Will never return.

Referred by my dad to get screen protector put on my phone…read more I actually first stopped by the Merl Hay location. He greeted me the second I walked in. When I let him know what I needed, he unfortunately didn't have what i needed. He quickly countered with that this location has it, and for the inconvenience he would help me out. I took him up on it. He called ahead and they were ready for me. I walked in and they got me the cover I needed and had me back on the road shortly. What's even better is the guarantee on them and I can just take it back. Super cool guys. I'll be back in the future.