They helped coordinate switching our phones over with our daughter who was away at college. They…read morewere friendly and helpful!

My wife and I went to AT&T to switch our service from two different providers. Dorian immediately…read moregreeted us with a friendly smile and demeanor and offered to help. He made the transition quick and easy and made sure everything synchronized before we left the store. A few days later I had to go back to apply a discount to my service and even though two other reps, over the phone and in store at a different location, told me the discount couldn't be applied Dorian was able to ensure we got the discount along with letting us know which other discounts came with our new price. Not even 10 minutes later he went out of his way to contact me and ask if my wife and I had a Spotify account and let me know that I had a deal that I could access with that as well. I know there are mixed reviews on this location but I would highly recommend seeing Dorian for your needs and I promise he'll get you all squared away!

Really liked it here. They had what I needed and where very helpful. I would recommend this…read moreplace every time for you wireless needs. Staff are very helpful and knowledgeable.

From the owner: AT&T, serving over 81 million wireless customersread more

This rating is strictly for Erica at 210 Jordan Creek Parkway, Suite 170. I am the guardian and…read morehave power of attorney for my mother who no longer uses her cell phone. I spent two months on the phone or online with AT&T "customer service" trying to get her service canceled. Each time I was transfered to another person who was unable to help me. Yesterday I spent over an hour on hold or talking with another person who was unable to solve the problem. Each month AT&T continued to do an automatic withdrawal from her checking account. Finally, I ended up the location listed above and Erica solved my problem in 10 minutes in a very professional manner. I give AT&T one star (terrible service) but I give Erica five stars. Thanks Erica!

Went at 5:30 and their doors were locked while people are still in there. I am also employed and…read moreunderstand that things happen, but personally I would've just left the door unlocked and told any customers that I wouldn't be able to help them. I think he just wanted to head across the street to chic fil a before the dinner rush but oh well.

The service was extraordinary Chad went above and beyond . I will always send family and friends…read moreto Chad. And the Ankeny store.

Went in to combine 2 accounts into one and the guy literally said "you don't want me to do that,…read morecall customer service". He turned us away! If we could've done this over the phone we would have. After decades as an At&t customer, looks like we're switching to Verizon.

Ray was great starting f at the state fair and finishing out our transition from our old expensive…read morecarrier to T-Mobile. The shop in Grimes is clean and welcoming. The displays are all updated and overall nice Although the process of switching 6 devices took over 2 hours the savings will be worth more than the time spent!

Poor reception! And I have been trying to cancel and I…read morecan't because I don't have PIN number!! Everyday it's something differere! I did as they asked and gave them proof of who I am ! Now they are right T back to the same old crap !!! BBB is going to get a call !!

DO NOT waste your time with Grimes Russell Cellular:…read more -NEVER called or messaged when any preordered product arrived at the store. Ordered 3 phones. -After 2 1/2 hours in the store this week found out the MANAGER sold our preordered iPhone just 3 days after being delivered to the store to a walk-in customer. NO apology was given. REFUSED to go to another store to get a new phone. Tried to sell an open box iPhone that was stuck on another persons account to us. NO solution was reached (Still don't have the phone that was preordered). (When you preorder a phone it attaches a phones ID number to that order. So its not just an easy fix as selling a new one) -Any time speaking with the MANAGER it was met with pure attitude after he messed this all up. -Closes store early with no notice when you have an APPOINTMENT scheduled. Completely ghosted. There were two employees (Brady and Chase) who tried what they could. Even offering to drive to the other store to pick up the phone. The manager REFUSED to let them do so.

Experience from start to finish was perfect. Jay was very helpful in helping me find the right…read moresmartphone for my needs and wants. He was able to supply, on the spot, all the accessories I needed. Upgraded my smartphone and added two new tablets for each of my children. Completely satisfied with the transaction from start to finish. Thank you Jay!

I went to Mobile Spot to get help with my new phone. Specifically, I wanted a strong case, so I do…read morenot have to worry about my phone. They did not have a case that fit my phone in store so one was ordered for me in a good color. With this strong case, I can feel my phone has protection. Also, I had several questions about my new phone. They answered all the questions in a friendly manner. I truly recommend Mobile Spot for help with your phone. Check their great products too. Mobile Spot is a great place to go for phone fixes. If you have questions about your computer (laptop) battery, they can help you too. E in Des Moines

Had an iPhone XR needing a battery replacement. Was a walk-in and they had one on hand. Was…read morefinished within the 1hr-1.5 hr wait. Very friendly staff and easy to talk with about condition. They asked if I wanted a new glass screen protector since ours was cracked and they immediately replaced it with a discount on both the battery and screen protector. Would definitely recommend trying.