We came in to change out a screen protector and they put an iPhone 13/14 screen protector on an…read moreiPhone 14 pro max and didn't tell us that they didn't have the correct one until it was put on. And when my husband questioned why it wasn't the right size and covering the camera they said that's the only one they had and it was completely normal. When calling the manager about the situation she was rude and snarky. Overall horrible customer service and will be definitely be going to the new bern at & t for anything I need.

Please do yourself a favor and go to another store or better, go to another provider. I was told I…read morewould get $700 credit for trading in my previous phone, which wasn't true. I ended up getting $115 because I didn't upgrade my plan, which I was never told. I called AT&T when I learned that I only received a portion of the credit and they told me that it is too late to upgrade to get the credit. Not super impressed with this process. On a different note, the manager refused to wear a mask. When I asked why she wouldn't, she replied, "it's not the law." Disgusting!

I'm so glad I found this this place! They fixed my iPhone 5s within an hour, and had a very…read morefriendly and helpful staff. I was expecting the cost to be much higher so I was pleasantly surprised when the bill came in at a very reasonable rate. Very happy with their service and would highly recommend!

From the owner: We offer major carrier replacement cellphones and accessories at an affordable price. We…read morespecialize in iPhone repairs with the fastest turn around time and best prices in town. We offer a worry free warranty with all of our repair services.

We have enjoyed Verizon for about twenty (20) years with no interruptions, not even during and post…read morehurricanes. Most important has beer service while traveling.

This the worst store out there. I ordered a phone on line to be picked up at the store and I called…read moreto see when it would be ready a man said that they got the order and had to wait fir it to be processed and that he would keep an eye on it. Only about 15 to 20 minutes went by and I received an email and a phone from the store stated that I could pick it up at anytime. I proceeded to go yo the store before they closed and got there about 10 minutes before I tried to use the express puck up and it would not work. I went to my car to get my ID so I could go into the store and pick it up. As there was a lady leaving the store the door would not open and the assistant manger opened the door to let her out with the door still open i trued to explain that the express pick up was not working and if she could take a minute to help me get my phone out of there she stated that once her door is locked she can not open it but the door was open as she was speaking to me. I explained to her that my current phone would only work in safe mode and I have 3 24hr businesses to run and needed my new phone, she stated that she could not help me and shut the door in my face. I have numerous lines with Verizon and have been a loyal customer for over 15 years and was buying a new phone at cost as they stated that there was no promotion available fir the phone that I needed to run my business. I still went ahead and ordered the phone with a rep over the phine who was able to get the order put in with enough time as I needed to get it ASAP and could not wait for it to be shipped. This is the worst experience I have ever had with customer service and will never recommend going with Verizon or to shop at thus store. I hope that the owner of the store sees this with a reply so that they know what kind of people they have representing there business. I am a business owner and would never treat customers this way. If you are looking into getting Verizon service don't I will be looking for a different one myself. If they aloud a negative on a review there would not be a number bug enough that could justify this treatment. Also when you speak to customer service then are just as bad as the staff in the store is when they tell you to go to your local store and have them see if they can fix it and being told we were never have done repairs in this store so I dont know why they would tell you that but we could sell you phone and that was from the manager himself.

Pack your patience. Lack of trained staff and ridiculously complicated procedures mean even simple…read moretransactions take forever. A simple return of equipment was taking so long I had to leave. Staff could have made it easier but chose not to do so. Very frustrating experience.

SAVE YOUR TIME. DONT GO HERE. we went in to change my screen protector and to reconnect an apple…read morewatch that i've had for years. i just created an acct with t-mobile a week prior under a different store. (recommend going to havelock instead, they actually help (Eliza)). when we first got there, long hair and glasses was playing a game on his phone, while talking to us. he put it away when my screen protector was almost done. ended up doing a fine job with the screen protector and went to lunch. the other guy started helping reconnect my watch i've had for years back to my new phone. he had to pull up google and took 2 hours to not do anything but put an additional hour security delay on my watch that i ended up doing at home. my husband got a new watch when we set up the acct at the other store. and he ended up taking that line off his watch, put it on my old watch and was trying to get it to work when we didn't want my husbands watch touched in the first place. messed up so my husband couldn't see the calls on his watch anymore. he set up a new line for my watch telling me i'd be saving my promotion on a temporary line and since they didn't have it in store (and we just moved here for military, and we don't have our house yet so i didn't want it sent to a hotel) we had to go to another store anyways to finish the transaction. but because he added the line to save the promotion, no charge on that day, when i went to the other store to finish the transaction for upgrading my watch, i would've had to pay for the watch cuz he didn't explain the phone credits you have on your acct. and i would've had to pay a fee to fix what we did. PLUS 10$ a month just to hold the line as temporary. the store in havelock (eliza) ended up helping me cancel that line, fixed my husbands watch, and fully explained what i had on my acct so we could properly understand what we're paying for. SAVE YOUR TIME DONT GO HERE.

I went in to swap carriers and regret ever going here. It took close to 5 hours to get 2 phones and…read more2 tablets, I had to do the credit app and information process at least 5 times. After all this another associate came and helped and told me I would have my fees waived and or a $200 bill credit. In the end they gave me a $80 credit and said that was all they could do, it was a disaster and I will no longer upgrade or add additional lines at this location. I am honestly debating canceling my switch from AT&T before my first month is up. If you plan to upgrade or swap service and value your time, do yourself a favor and do it at another location if you value your time.

From the owner: Richlands's go-to Verizon store for the latest devices, including iPhone 17 Pro Max, Google Pixel…read more10 Pro XL, and Samsung Galaxy S26 Ultra. We offer personalized service, device upgrades, and trade-in options on America's most reliable network. Our mission is to keep Richlands connected with top technology and expert guidance. Visit us today at 8508 Richlands Hwy for the newest smartphones, tablets, and accessories.

We are elderly customers that could not complete transaction to buy more cloud storage. He helped…read moreus complete the purchase. Problem was due to old address on credit card, which he helped us fix. Such a polite, respectful and PATIENT man! I was impressed. I hope his subtle, but very important skills are recognized.

From the owner: Washington's go-to Verizon store for the latest devices, including iPhone 17 Pro Max, Google Pixel…read more10 Pro XL, and Samsung Galaxy S26 Ultra. We offer personalized service, device upgrades, and trade-in options on America's most reliable network. Our mission is to keep Washington connected with top technology and expert guidance. Visit us today at 1208 W 15th St for the newest smartphones, tablets, and accessories.

Had wired internet, yet constant intermittent, not connected messages from computer. What else,…read morewas had $70 mo internet service, called to cut plan in HALF and was quoted $65 mo. Contact customer service and you get the normal automated run around. Contact them to cancel service and you will get a person from a call center most likely from another country as you can barely understand them trying to convince you not to cancel using delay tactics and basically soliciting for new customer without any compensation to you.

I only had internet in the house for my tenants. When they moved out in August of 2025, I settled…read moremy balance and closed my account. Big they kept billing me. I called to argue and every rep told me a different amount. They sent it to collections even though I'm paid in full. Absolutely atrocious service