If Max is working, go on in! If Deondre and another employee are working, be ready to feel like you don't know what ya know. I have the protection plan, which equals perks. Deondre for some reason had to approve Max performing the protection plan task on my phone, so I had to wait until Deondre was done disconnecting a phone of another customer. Store finally cleared of all but myself. When Deondre came over, he challenged that I even had a protection plan. Wah-lah, pull up my bill in pdf version and looky there, I have the protection plan, and the bill is current as always due to autopay. Then Deondre questioned if I purchased the item in their store... as if I would not be able to have the task performed if the product was not purchased in their store. I repeatedly said I didn't purchase it, as it is included in the protection plan. He challenged me 3 times on the same question. Meanwhile in my head I'm thinking wth! Hence brings along my greater appreciation for Max. Then Max, once finally approved by Deondre to do the task, begins the protection plan task. A few minutes in, store phone rings, reliable Max picks it up, begins helping a customer connect a new phone over the store phone while at the same time as continuing with my protection plan task. At the same time, Max and the other employee are sitting at the round table, enjoying the view I presume. The other employee was playing on his phone, then got up, stood at the desk with Max, all to retrieve his AirPods. He realized he hadn't plugged them into the charger, so that effort was wasted. This is a pathetic excuse for co-workers. Kudos to Max for taking care of two customers at once while the other two sat entitled to not help. Max needs a raise and a promotion, he not only has great customer service, he can run a store by himself! read more
