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    Selectel Wireless

    4.3 (22 reviews)
    Closed 9:00 am - 7:00 pm

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    6 months ago

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    3 months ago

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    2 years ago

    Grayson was so helpful and his work top notch. He took time to explain things to me about my new MacAir.

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    Matt T.

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    2 years ago

    Great communications, quick turnaround on my repair, great people. My laptop worked perfectly after the repair.

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    Matt T.

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    3 years ago

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    Matt T.

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    5 years ago

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    1 year ago

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    3 years ago

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    6 years ago

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    3 years ago

    they were great! super quick and most affordable I could find! def recommend and will go back!!!

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    Matt T.

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    4 years ago

    Fantastic Service. Would recommend this to everyone that gets their phone broken!!!!!

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    7 years ago

    Very good efficienct and professional service. Fixed my very old Samsung tablet in a day. Good communication. I will use them again.

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    9 years ago

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    Tammy M.

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    8 years ago

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    7 years ago

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    9 years ago

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    10 years ago

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    Tammy M.

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    9 years ago

    iPhone 6s screen repaired in less than 1 hour. Great staff/owners. I highly recommend!

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    9 years ago

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    9 years ago

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    8 years ago

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    11 years ago

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    Review Highlights - Selectel Wireless

    super quick and most affordable I could find!

    Mentioned in 2 reviews

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    Cricket

    Cricket

    (1 review)

    My wife and i both purchased unlocked GSM Iphones recently and just needed a new carrier that has…read morethe GSM capability. We use the phones when travelling over to Europe using KnowRoaming as our data and cell service which is very reasonable. Cricket wireless has a good price and utilizes the GSM AT&T network, so that was our choice. I went into the store to buy a 3-in-1 sim card to set up a Cricket wireless account so I could port my number over to the Cricket wireless account through the web. I did this a couple days earlier when I bought thew 3-in-1 sim card off of Amazon for $2.99 for my wifes iphone which arrived before mine. I went into this store to just purchase the sim card and was I surprised. The girl representative indicated that I would need to bring the phone in so they could activate it for $25 and i never even got to the pricing for the sim card. I was flabbergasted. I said you have got to be joking. Why do I need to do that when I can do it over the web for free, not even mentioning the price difference between them and Amazon. She indicated they needed to activate it and would not just sell me the sim card. I said thats not going to happen and she said in a snippy tone, have a nice day. Needless to say, I will not be back. By the way, the customer service folks from Cricket Wireless telephone service center were wonderful. This experience surely supports the reason why the brick and morter stores are losing big time to the online vendors.

    AT&T Store

    AT&T Store

    (18 reviews)

    $$$$

    I was following up on a recent upgrade on a cell phone and a smart watch purchase, as well...my…read moreregular sales rep was out of the office and I met with Josh at this store in Hixson. I had never met Josh before, and he wasn't really making any money helping me get set-up with my new devices, but you could not tell that from the service he provided me, which was excellent. He was pleasant, professional, personable, and, by all indications, knowledgeable, as well. I really enjoyed our interaction and he was able to capably get me started with my new devices, too. All in all, a very pleasant experience (my regular sales rep, Melissa, would have been proud - HA). Thank you, Josh!!

    This store deserves the dubious distinction of alienating a customer of 15 years who has a family…read moreplan with three phones. I'm probably done with ATT because of their poor service, and I'd urge others to either avoid them or be very careful dealing with them. My husband took me there to upgrade to a new iPhone. It was his big surprise to me. They totally ruined it in the end. First, they didn't have the phone I wanted so I had to wait for delivery, which was no big deal. I was still ecstatic. But unlike in past situations, they didn't deliver the phone to the store for pick up, but sent it directly to me. Still ok. I did ask if they would set it up if I brought it in. They said of course. So when it came, I happily brought it in expecting to buy a new case and screen cover. The saleswoman I dealt with said they didn't have either a case or screen cover. Who doesn't carry a protective screen covering for a brand new phone? She suggested I order it from Amazon. I certainly wouldn't mind doing that. But, I asked, why didn't the person who sold me the phone tell me that in advance? I could have placed the order with Amazon and had everything I needed by the time my new phone was delivered and brought it all in at the same time for setup rather than having to wait longer and make a third trip there. She actually told me they weren't allowed to suggest ordering from Amazon because they were supposed to push their own products. I looked at her incredulously. "But you don't have the product and won't have it for months." Nevertheless, I said ok. She finished the setup within minutes and told me my phone would have to update and it would take an hour and she sent me on my way. I've never before left an ATT store without a working phone. But my husband and I went out to lunch and an hour later the phone was still waiting for an update. It hadn't even started. By this point I was furious. I went back to the ATT store and demanded to speak to the manager. I wanted to just return the phone. I was told the manager was out to lunch and I'd have to wait an hour for his return. The same person who did the incomplete setup was rude, at one point refusing to even deal with me after that. I was near tears. I'm still near tears now. She finally completed the return and restored my old phone. I still want a new iPhone. Then she also charged me a $50 restocking fee for a brand new phone I never used. So I agreed to that to get rid of the phone and be done with them. But I want nothing to do with AT&T. That's despite a 15 year relationship with them, many other phones and a family account. Btw, just this past weekend, my mother in law upgraded her old iPhone and had a seamless experience with the AT&T store in Winchester. She went in, they did the upgrade, sold her a new case, put on the screen protector and sent her on her way with a functional new phone. That's the kind of service I always had and expected. What I got on Hixson Pike was nothing like that. As I said, avoid this store. They don't care about customers.

    Selectel Wireless - itservices - Updated May 2026

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