Thank you Rosie at the west shore store in Holland Mi 49424 She was a ray of sunshine on a Saturday afternoon. She was very knowledgeable about how things are in the store and cell phone offers and was impressed she was bilingual I noticed and could do multitasking very well . She would get 10 stars from me . She even put up with rude customers and handle them in a very professional and nice way thank you so much, Rosie. From the Hilfiger - Williams read more

Let me start my review by saying that I worked in wireless before I was a nurse. I would NEVER make a comment about my patrons ability to pay for a phone. I would never ask them how much they still owe on their phone. I don't owe anything because I paid cash. That's what the gentleman with the two black eyes did to me tonight which might prompt me to bring my husband's business plan to a new carrier. Their only saving grace is the fact that T-Mobile works best internationally. 8 phone lines. We once had 14. We may again at some point but I'm urging my husband to switch. Hello, my name is Amy and I buy a new flagship phone once or twice a year. The level of audacity and the straight mansplaining to me about the differences between iPhone and Android when I visited the store by the guy with the two black eyes was ridiculous. I had to say "I know dude" like multiple times until I just had to leave without buying ANYTHING, never to return to this location again. Any time we need to add a line. Any time we need to add a smartwatch or tablet. Any time I need to buy an accessory. Consider this a HUGE missed opportunity. read more

T-Mobile is very good no contracts and tricks like Verizon. I switched to Verizon and regret it

Ask for Adam and you will get customer service the way it's meant to be! He helped my family and I and even through some temporary problems with system he made it an amazing experience. Thanks Adam for such a great customer experience! read more