Ramsey, customer service on another level. Gave me great options broke it down for me perfectly. Got straight to the point which I appreciate cause I don't like waiting, I just want to get my phone get the best plan pay and leave. He made it so easy! Trade In my 14pro max for a 16 pro max. Thank you Ramsey for making my experience smooth and quick and providing me with great options. Made my Saturday at the mall great!!! Please see Ramsey at Kahala mall T-Mobile read more

T-Mobile - Mobile Phones Near Me - Honolulu, Hawaii

T-Mobile in general, no matter what the location, is a ripoff. They started charging me $165 per month for the last year. When I called customer service, they claimed that the charges were legitimate. I finally switched to another carrier after staying with them for 30 years. Do not ever consider them as your phone carrier read more

I highly recommend this group of sales professionals. Not only are they efficient and knowledgeable, they are also very patient especially with those of us who might not be as tech savvy. I had the pleasure of working with Naomi who can multitask unlike anyone I've ever seen and remain cool while doing so. I didn't get a chance to thank her for her great work. I hope she is able to see this! Brooke - new iPhone 17Pro user read more

I finally decided to upgrade my old iPhone. I was trading in my old phone and was surprised by the amount for the trade. There was an issue with my phone. The screen had a line so it was considered defective and ineligible for a traded-in. But because I had the protection plan I was able to take advantage of an exchange that would be considered eligible for the trade-in. So I had to wait till they received the new replacement for my old phone. The replacement came in on the next day. So I returned to the store but because of the weather and power outages there was delay in their opening. I was helped by Bryan initially who walked me through the process. Then Sybil helped with the technical process of data transfer. It was smooth transition and I'm very happy with my new phone and the service I received. read more

Freebies at Kahala Mall in Honolulu, Hawaii... My sister, niece, and I had a 10 minute wait for lunch at California Pizza Kitchen (down the hall). I decided to run over and pick up my free foldable tote bag from T-Mobile Tuesdays! Inside, an employee was ready to pass out the swag! I just went to the T-Life app, clicked on the picture of the totebag, and hit "redeem"... Quick and simple! Come here if you're a T-Mobile customer! There's lots of free parking outside the mall! ...and inside, the mall is carpeted and air-conditioned! read more

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It's Tuesday... Along with having errands in this area thought it would be the perfect location and hop that they have the item that's featured this week. Yes this is in regarding the item they offered and it was Sunglasses with eclipse lenses how cool is that! With the upcoming partial eclipse on April 8th this will certainly come in handy and now am excited to get up early to hopefully get a good view of it. This Kahala Mall location was actually the initial place that I got my first smartphone after a recommendation from a friend and used to be located on the outside upper level which now is relocated inside near CPK. Without fail I get an instant greet upon entering regardless if they're helping someone knowing that you're acknowledged is comforting though assuming was asked if I was here for the sunglasses which I was and was quickly on my way. In the past when they didn't have the item they were so nice to find out for me where might still have it which is typical service I always get at T-Mobile and which is why I'm still with since day one. Thank you! read more

T-Mobile - Mobile Phones Near Me - Honolulu, Hawaii

Payton is amazing!! I've had to return multiple times throughout the week because I upgraded my plan, added a line onto it, purchased an apple watch, and upgraded my iPhone. The first 3 times I was there during the week, I had members of their team attempt to help me, but to no avail. The gentleman seemed nice and helpful, but T-Mobile stated I was refused my upgraded iPhone. The female tried to assist me another time. She talked a lot about everything under the sun, but didn't help much at all. I got her twice, still no resolution. Although I was frustrated, I figured my fourth time that week would be the charm. Luckily, I got Payton! Payton was absolutely amazing!! He was quick, efficient, knowledgeable, fixed any issues I had, and made the whole experience worth the week-long headache. Everything went smoothly and I got everything I asked for from day 1. I will surely request for him, specifically, when returning to this location. I am truly grateful for him!! read more

Vinh was a most personable and knowledgeable sales associate. He was absolutely patient with this senior citizen explaining everything in a manner that I understood. I am very glad that I had switched over to Tmobile. They aren't pushy. My calls are never dropped. read more

Ramsey is Awesome! They were very efficient and helpful with finding me a new phone same day and getting a good trade in value. I walked out with a brand new phone as a very happy customer. read more

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AMAZING Customer Service!!! Sybil was incredibly helpful in assisting me with a unique and complex issue I was having related to my service. Sybil was not only kind and courteous when I was in the Kahala store, but she elevated my issue with her colleagues on the Mainland who swiftly resolved my issue. I was so happy. But then things got even better! The next day Sybil CALLED me to check and make sure that her colleagues contacted me and that my issue was resolved - WOW!! I was completely blown away by this OUTSTANDING customer service. My experience was so positive with the Kahala T-Mobile store, AND Sybil's colleagues who assisted me, it made me realize how rare excellent customer service is these days. Thank you, T-Mobile. Thank you, Sybil. You've got a T-Mobile customer for life! read more

Mordecai and his manager (whose name escaped me at the moment) were incredibly personable, getting to know each customer, translating plans and details into summaries which are easier to understand most of the time. I appreciated their ability to listen to not only my phone concerns but also to listen to other details about my life. They provide phone help with life encouragement. They deserves raises.....and name tags ​ read more

Kahala Mall's location is seriously the best customer service I've come across and have been coming here solely because of their superb customer service and knowledge. I've been to Ala Moana and Salt Lake and was terribly disappointed In the lack of professionalism and poor customer service. Even if I live miles away and there are so many closer T-Mobile locations, I don't dare deviate from coming here. I hope they keep up their standards!! So far, so good!!! read more

My wife and I just went to Kahala TMobile to look for a new phone. As loyal customers of 15+ years, my wife asked the sales person about a comparison offer we were given by a competitor. "Go for it," she was told, "see what you can get from them." She told him that we've been longtime customers, to which he said again, "go for it!" Is this how TMobile wants to treat its customers?" Sadly, I didn't get the rep's name. I think he could do better. read more

Kahala Mall is such a convenient location with lots of parking, all interior air conditioned mall - and this T-Mobile location is big, bright and clean! Met with a young gentleman named Mordecai who was extremely knowledgeable and helped me with my "old eyes" as I needed to convert from my Android to a brand new iPhone. He helped me get a new number and waited patiently as I went through over a hundred numbers to pick one that would work for me and another for my husband. Patience and understanding with young people for us older folks are so hard to find nowadays. I am extremely happy being a 20-year customer of T-Mobile... throughout the years, I've been pleased with the service and broad availability of products. Still hanging on to my Android, but am grateful to have an iPhone to communicate with the kiddos. Thanks Mordecai, thanks T-Mobile! read more

First time at this location at Kahala Mall. Great experience I went in cause my phone was giving me trouble possibly due to bad sim card. I was going to wait to T-Mobile sent me one via mail from warehouse but a 3 week wait. Bruh . Went in spoke to Jeremy was in and out 15 minutes. Awesome customer service appreciate it. Mahalos read more

No stars ....My friend and I returned to this Kahala branch to replace the screen for iwatch3 which was purchased and protective screen put on by their own associate. From the gecko, my friend watch CHRIS state to us that they don't carry the protective screen anymore, didn't try to check me in...but completely shunned me. I moved towards Naomi and asked about my watch which offered to check me in but walked away, didn't check me in, then stated it's going to take a long-g-g time with only two people ahead of me? Really?? As if they don't want to deal with any customer who comes in with a problem. But with that, T-Mobile has the reputation of selling products and all about making a buck, but not service you. I became upset and got into it with Chris who present he can fix it when they no longer carry it?! We had a problem with Chris last time. They don't want to deal with any problems and gave my associate problems last time.. My friend could not believe Chris talked to Naomi about us negatively. I'm not a Karen. I purchased this item and a new iwatch3. As a customer, the protective screen doesn't stick after 2 months . They are not supportative of customers....no class and in front of other customers. Everyone should go to Market City T-Mobile on Kapiolani. Off to Market City...Ciao! Another upcoming review. read more

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Braddah Jeremy went above and beyond. Shirt off of his back type of customer service which is the highest level out there. I have to give him credit for this review and the positive experience at Kahala. That type of service is what Hawaiis about. Good to see the aloha spirit still strong: keep it going my Braddah read more

I've been to dozens of T-Mobile locations on Oahu & I must say that this location has great sales help. They all greeted me as I walked in & were very helpful & friendly. The person with the cane helped me. Unfortunately I don't remember his name. I hope that this location is always staffed with friendly, patient & helpful people. It's still my favorite T-Mobile location on Oahu. read more

Marion was very patient & helpful by providing excellent customer service! Thanks Marion

All I did was leave him home alone for half an hour or so, and when I came back he sadly showed me his broken phone. Of course he asked, "can we fix it?" but just looking at the phone I already knew the answer was NO. So i hopped online to the T-mobile website, and wouldn't you know, I was able to set up the last appointment of the night at Kahala mall. We went for food, and then made our way to the store in the mall. Amber was great! Because I had looked online ahead of time, she didn't need to sell us anything, we knew what to get for Hub's replacement phone. She told us about T-moblevision and the plans they have to offer, but we were just there for the phone. She saw my phone and asked if I was interested in an upgrade, and while I would love it, it's just not the time for it. Amber was helpful, and she set his phone up and got us out of there within less than an hour. He's happy with his phone, and i'm happy for the ottercase protecting the phone. read more

I went to T-Mobile this past weekend to get some help with our account. We were trying to renew our discount. I work for the State so I'm the one getting everyone the discount. So my mom sent me the email form and told me to fill it out. I tried filling it out but it wouldn't submit. It kept saying that it didn't recognize my account. We were on a deadline to turn this form in so we could get the discount, so since I was at Kahala Mall, I just stopped in. It was ridiculous. I think I should've just called customer service and got a faster response. We went in there and they asked for my name to write on the wait list. There weren't that many people waiting but every worker was helping someone. I'm not sure what everyone else's issue was but it was sure taking a long time. My sister was with us and then she had to go to the dentist for an appointment so she left. She walked to the building by Kahala McDonald's from T-Mobile. We were there so long waiting that my sister finished her dentist appointment. They serviced me for two minutes. I explained my problem and she told me I had to put my mom's number as the account number instead of mine. They should have a fast pass line or something for people with easy questions just for accounts. Kind of crazy to wait that long for just a quick answer. read more

I ran into the store 30 minutes before they close but Vinh was so patient and helped me for over 2 hours, successfully switching all of my 5 lines from Verizon that was giving me and my husband major headaches for last 2 days. I was with Verizon Business for last 2 years, switching from T Mobile because of the cost but I wasted so much time on customer service every time I needed to make changes or fix some problems. The employees at T Mobile Kahala are always well-trained and they make everything simple and fast. It took a long time to transfer my numbers because of Verizon Business's complicated system but Vinh was so helpful and made it happen. The store hours was till 8pm but he stayed there till it at 9:30pm and kept smiling. The supervisor Chris also had to stay longer but he was happy to help him and I'm so thankful they fixed my phone issues. Hope the head office will see this review. They are great representatives. Thank you so much! read more

Customer service was really bad, they kept saying you're next like every 10 minutes until i just got up and left, because also they were looking at me weird probably because i looked tired and lathargic, because i just got up. They payed no attention to my exact problem. read more

Ramsey 5stars. I was having technical difficulties with my phone and Ramsey helped me troubleshoot from the kindness of his heart. Super friendly went above and beyond and helped me buy a wireless charger as my new phone is still in the mail and my current iphone15 had a damaged charger port. I would definitely come back for any future updates or needs. read more

Hands-down best service I've received at a phone carrier. Brian helped me throughout the whole day when I told him I wanted to upgrade my phone and switch from Verizon to T-Mobile. I was in and out throughout the day, going back and forth from home and the Verizon store to get the necessary info, and he helped me for at least an hour and a half, trying to figure everything out for me. I'm usually terrified of getting anything related to my phone done, because I've had really bad experiences with my time being wasted or paying more than I needed, but this was the most seamless process I've had, and we successfully got everything we needed to, done. read more

Really Poor Customer Service. I was recommended to come to this location to pick up a Z4 from another store because this location is the only one with the item jn stock. Instead of looking the girl who answered the phone told me irs not in-stock. This woman did not take the 3 minutes to look in the back or anything. Useless Useless Useless read more

I went to this location twice to cancel a line. The first time they told me to just call customer service. I spent HOURS trying to get this simple thing done. Calling, put on hold, or waiting for a call back. Every time I got on the phone with an actual person, the call dropped! The rep even asked me if they could call me back at my number if the call was dropped, but never did. I went to the store again and they told me again that I had to do it by calling 611. Now I am feeling like if I'm not there for them to make a sale, they don't wanna waste their time to help me. T-Mobile is a waste of time and money. If they don't respect my time and money I'm gonna visit Verizon. When the location was upstairs the staff was always more than helpful to help me with phone issues instead of telling me to call 611 and talk to someone in a call center with a heavy accent. read more

Upon being a new customer with T-Mobile I had issues with my phone that were not there prior to switching cell phone companies. on two different occasions I contacted their customer service on the phone. Neither attempt was successful in helping me. In my frustration I went to T-Mobile in Kahala mall and had the best tech ever help me fix the issues I was experiencing. His name is Vinh and I highly recommend if anyone has problems with their iPhone and/orthe cell service that T-Mobile provides go see him. Thank you Vinh you have convinced me to remain a customer with T-Mobile. read more

worse experience ever Had to order a replacement phone for my bfs phone which wasn't charging or holding the charge Came in to pick it up ended up waiting 3hrs for them to charge old phone to 50 percent to transfer everything over to new refurbished phone (it is what it is) left the store on to our next destination when we noticed there was no SIM card in the phone --called the store to question it ? Was replied you can do it yourself with a paper clip. Umm right on! Didn't just waste my day for me to do something that shouldve been done. read more

This location is located upstairs at Kahala Mall. Parking is usually pretty easy to find on this part of the mall. More importantly though...We wanted to take a moment to thank Steven M for all of his help today (7/7/18). He answered every single question I had (there were a lot) and never once made me feel rushed. He took his time to thoroughly explain how to use features of the apple watches we were buying, helped us modify our plan, and gave us important info regarding auto pay. He's an excellent example of customer service done right. Thank you! read more

T-Mobile - Apple Watch Series 3 - Mobile Phones Near Me - Honolulu, Hawaii

I'm still in here...this is starting to rival the DMV. I came in to get a new sim card for my friend visiting from Japan. The tech is super friendly but obviously new and 45 min later here we are. There are two other techs but they are busy with other customers so we wait while this guy bumbles his way through. At least he is kind. read more

Great customer service! Really appreciate Layne who helped us. Was able to get new service without any issues

After the fiasco I had at TMobile on Monday at the Market City location, I came to the Kahala Mall store. I was assisted by Christian and Jay who went above and beyond. They got me setup with the phone I wanted, and even called customer care to setup a custom phone number for free. The rep at MC kept telling me that I'd have to do that myself and it would cost $17, and that the phone I wanted was not in stock anywhere except Pearl Highlands. Thank you very much to Christian and Jay! read more

Even though new T-Mobile locations have sprung up everywhere, I still go to this one out of a sense of nostalgia as a longtime T-Mobile customer. I specifically look for one worker there who's a semi part timer. I believe his name is Brennan. Asian dude, big guy, but he provides REALLY good service, is highly knowledgeable about the products and can talk about specs and details of those products, including things that most other folks tend not to talk about (power usage, modding, etc.) The rest of the staff are mostly fly-by-night types that stay there for a few months or a year and disappear so I don't remember them that much, but Brennan gives great service so I still come back to this location even though there are locations nearer to where I live. I'm giving it a four since I don't often get to meet him and the rest of the staff are decent, but Brennan really knows his stuff. If you can get him to help you you're set. read more

They can't even pick up the phone to answer a question. Called the store only to wait and listen to the phone ring for 20 minutes. Definitely wont waste my time going down there if a company that SELLS phones won't even pick theirs up. read more

Had to call in on 1-877 # 3 times just to transfer payment responsibility to my daughter. Got the run around, first rep said daughter had to go in person. Daughter was there about an hour trying to do this. Finally in store rep said they could do it???? read more

I was pressured into buying a new phone as T-mobile said my IPhone 8 would soon be obsolete because of the new 5G system. So I chose a 13, but they didn't really have the one I wanted so I ended getting the smaller blue one. Not my first choice. There was a promotion that also gave you a pair of earbuds, but of course the salesboy, Ramsay, said that they're out of it and need to order. He said he would call me about it. I left. Never heard back from Ramsay, if I did I would have gone in. Consequently, I ended up calling to ask about the ear buds and where were they? Ramsay said because I left, he couldn't order them. Total bull! He said he would order them and call me. He never apologized and tried to put the blame on me for his complete incompetence! Ramsay is the worst. Don't go there, they just try to up sell you and rip you off! read more

RAMSEY, CHRIS AND TIFFANY saved me $420.00 on two Apple watches less than a week before Christmas. I needed two Apple watches for my sons for Christmas. I first went to Hawaii Kai t-mobile where they weren't very helpful or communicating well with me and they only had 1 of the watches I needed. Happy to leave I called t-mobile kahala mall, Ramsey answered and was already way more helpful and patience. He advised me to go back in there and purchase the one watch they had because he only had one also at his. He walked me through what to tell them and then told me to come to his store so he could help me active the two lines I needed. When I got to Ramsey at kahala and showed him my recite from the hawaii Kai location he notified me the watch that I had purchased from them was actually $210 off right now, a promotion that was ending the next day. Then his A team stepped in to help, Tiffany and Chris, one looked into returning the phone I had bought from another store to there's, another looked into if they had enough cash in the house to return to me and Ramsey did the new activation process of the second watch I needed. End of story I walked out of there in less than 20 minutes with the best Christmas gifts for my sons, the best customer service and and extra $420 in my pocket. THANK YOU RAMSEY, TIFFANY AND CHRIS!! read more

This tmobile is 5-stars! "Sherman" has spent time and helped me with my order my new iPhone 6 with ease! He's sociable and professional at the same time. Tmobile has by far always has helped me either in store or on the phone. I received my iPhone 6 way before the estimated date, I was stoked!! I was also promised a big credit for my trade in iPhone 5s, and pleased to add that I got about $250 + credit toward my phone bill. I'm paid thru November:) I recommend tmobile all the way! No annual contracts, easy payments and they allow split payments if need be as well. I've been with tmobile on a family plan for years prior and on my own for my second year now and service is always top notch!!! I highly recommend this carrier to anyone wanting excellent service and deals!!! read more

Bryan at the Kahala Mall location was extremely helpful, friendly, attentive, and patient. I'm extremely satisfied with his customer service and impressed by his knowledge and expertise. read more