I came to Kansas very recently, around a couple of hours ago and needed to get a phone plan for data and the like. We genuinely did not know what to expect since the beginning of our arrival my family ran into some complications. Nathan W. was the individual who helped us in our T - Mobile plan and he was genuinely the highlight of our first impression here at Kansas. He was kind, genuine, really helpful and most importantly really understanding and just a through and through 20/10. God Bless Him. read more

WARNING! T-MOBILE SCAMMERS AND THIEVES! What the hell???? Why are we damn employees of a damn company lying to me? I turned in my equipment for a trial period and now I'm getting bills from debt collectors! What the fuck? The company are crooks. Very great scammers! I don't advise anyone to use this service! They do everything just to sell and fulfill their plan. But they can never help you in ordinary questions..... They did not close my contract, they did not indicate that I returned all the equipment and now I have a debt on me that was transferred to a collection agency. They made my life a living hell. I had to call and text them every fucking day to get them to fix my problem. But as it turned out, they just told me they would help me but did nothing!!!! Are you serious? This is your fault and your mistake!!! Get ready for a lawsuit! read more

t-mobile had a promotion on tablets. the tablets only cost 100 dollar. but I have to continue paying service on them for another 9 months even though they didn't work and they refused to let me use my insurance. they then gave me two new tablets and started charging me for 2 more lines. Which leaves me paying for 5 lines of service. Even though the two tablets are paid off I still can't cancel service. Then they told me their Internet was 35 dollars a month and I get a bill for 50 dollar. Now my bill is for over 200 dollars a month for two broken tablets, two cheap ass tablets and one phone. Then add insurance they won't even let you make a claim. They are liars and rude and only want to steal your money. read more

If you are a Sprint or T-Mobile customer in Lawrence, KS all I can say is, I'm sorry. This had to be one of the worst customer experiences I've had. Went in for an appointment that was made earlier in the morning. Walked in to an empty store. Someone came out, told me he couldn't help me with either of my two requests (insurance claim on my phone, and new sim card) and when I inquired about where to go and what to do next I was met with, "I don't know." Beginning to end, the gentlemen had no desire to be talking to me, or being helpful in even the slightest. Whoever owns/manages this franchise please, PLEASE, do us all a favor and sell it, or shut it down. read more

Worst customer service I've experienced with T-Mobile. Store manager was rude and not very knowledgeable. I've been a customer for over 5 years. read more

Would give 0 stars if I could. Do yourself a favor do not go to this location- a staff member was completely clueless, condescending, and no help at all read more

horrible. Sold me a screen protector with life time warrenty. I told them I was not a T mobile customer. They waited til after I paid to tell me I wouldnt get the warrenty even though I wanted the ZAGG brand because they do replace it. And I pointed that out and they basically said oh well since they already got my $50. I am pissed. read more

Horrible customer service. Why even offer appointments if you are walk-in only. They actually prioritize walk-ins when you have set an appointment. One employee for whole store, so if you plan to go to this store, block out a couple hours of your time. DONT WASTE TIME MAKING AN APPOINTMENT! Only one star because I have to. read more

Just to be warned. This location is full of rude women. Just because I am not calling from my t-mobile device does not mean you can not help me. I lost my phone, and the only help I received was, "I can not help you because I can not prove you are a customer' well no shit, I lost my phone, so obviously I am not calling from my device. The woman was way to quick to send me to the wolves of t-mobile customer service. If your going to use this service make sure it does not come from the 23rd street store! read more

The employees are amazing but the manager Dallas sucks!!! He is so rude and passive aggressive. His customer service skills are lacking and he was very unprofessional. DO NOT go to this location if you want to interact with respectful adults. read more

Such a bad experience! everything and everyone is extremely disorganized, nobody knows anything at all. They have such bad service! Do not recommend going into this store! Walked in for a quick trade in... was there for 7 hours, and i didn't even receive a new phone. read more

Although I cannot comment on the Lawrence, KS location in particular, my comments are about T-Mobile service in general. I switched to T-Mobile about 2 years ago as I headed out on a cross country road trip. I signed up at a location in Portland, OR. They PROMISED that I would have coverage in all 50 states while driving. WHAT A HUGE lie they told! Here are the details of my T-Mobile nightmare. 1. My car (with me & my dog in it) got stuck in a HUGE snow drift in Spokane, WA. I couldn't push my car out, I couldn't dig my way out, I had no winter clothing & of course.....NO CELL COVERAGE! Me & the dog literally had to walk the proverbial 10 miles in the snow to get help. I got frostbite in 2 of my toes, I was slightly hypothermic & clearly angry. Of course, by the time I was able to hire a tow truck, return to a more urban location & warm up, I called T-Mobile to confront them about their deceptive advertising & false promises. They blamed me. 2. We continued on through Wyoming, Montana, Colorado, Nebraska, Iowa & Kansas (with no coverage that was promised). While traveling through these states, I lost out on 2 potentially lucrative job opportunities because I couldn't access my voicemail. Thanks T-Mobile! 3. When I went into yet ANOTHER T-Mobile location to see if perhaps my APN settings weren't right, they begrudgingly checked my phone. They claimed that everything was fine. I demanded a credit to my account for the month of NO SERVICE. 4. The T-Mobile Dark Zone Road Trip continued. I then drove through Missouri, Arkansas & Tennessee with sporadic coverage at best. Yes! I was on the interstate. I cut T-Mobile some slack knowing that some parts of the country aren't equipped with some of them there new fangled technology like that there 5G. 5. While driving through Louisiana & Mississippi, 2 pit bulls attacked me & my dog (because there are no leash laws in that progressive part of the country) & with my dog bleeding out & a broken leg, the all too familiar experience with T-Mobile resurfaced. Yep. Gotta love having no cell phone coverage when in desperate need of medical attention. 6. Realizing that I was engaging in Einstein's definition of madness, I decided to bite the bullet, fire T-Mobile & either live without a cell phone or go back to the dreaded AT&T. Not great choice. So, once again, I reenter another T-Mobile store (because remember, I still have negligible coverage from them, so I can't even call their 800 number) Once again, they try to blame me for all the problems & no coverage. Wow! I didn't know that I was such an all powerful 58 year old woman! I am apparently so powerful that I can block T-Mobile cell towers for 10 states. Amazing! Tired of the excuses, insanity, no service, pathetic employees, I closed my account. I hope that you aren't surprised by now to predict that T-Mobile tried to charge me an early cancellation fee even though I had a monthly plan. Once again, I waste an entire day dealing with mindless money grubbing idiots who don't even know how to listen. After escalating the call 3 times, I finally pulled out an old phone and just recorded the hours of excuses, transferred calls, lame attempts to scapegoat me. Of course, I wrote down the requisite confirmation numbers, support personnel names & locations, verbal promises, etc. Thinking I had finally escaped T-Mobile purgatory, I find out a few months later that they had forgotten to close my account and instead gave my old number to a new customer with it still attached to my billing information. Can you guess how happy I was to see a charge for almost $150.00 on my account that was supposed to be closed? If you answered crazy like a maniac, you would be correct. And, as usual, I got to participate in that all too familiar daytime activity of hanging out with mindless idiots at a T-Mobile store fighting to get charges reversed. Enjoy!!! read more

I went in to get a new phone today and the first thing they did was look me up and down and say "you payin a bill?" Lol I've been to this store only three times and I've had a terrible experience every single time. Almost every employee here has been rude to me. They're not friendly or customer service oriented in any way. The person who gave me my phone didn't offer to help me set it up either. Which isn't as big of a deal, I can do it myself but it's the principle. Everyone says not to go to this store, and after I've given it three tries I can definitely say I agree. Going in here always ruins my mood. I've been to all of the ones in KCMO. If you can make the trip down there it's definitely worth it. Any other location would most likely be better and more helpful than this one. read more

Jeff exceeded our expectations with customer service yesterday. His knowledge with different products, friendliness and patience is hard to find these days. Thanks Jeff!! We appreciate you!! read more