This company would not give me a refund for work never completed. They require prepayment and when…read moreI decided not to move ahead they refused to give me a refund. I called 5 times and was told on all separate accounts that a manager would call me back because they changed accounting systems and only a manager access the old system. I never once received a call back. After calling again three years later, I finally got an email saying too much time has passed and they will not refund me. How can they keep someone's money for a service never provided? This is illegal in many states and the business is suppose to report unearned revenue to the state or refund the customer. It's blatant robbery. Awful customer service!

I would give you guys 5 stars but for some reason all my pictures got deleted after I send you guys…read moremy ipod for a screen repair .......

Edit: Spoke with owner and it is evident that the culture of this company trickles down. He was…read morejust as rude and abusive (cursed at me several times on the call). Be sure to read the other negative reviews. He responds with the same abusive tone. Woman who answers phone is rude and combative. This is from their page. She needs to re read this. Refused to leave a message or allow me to speak to owner Brandon Cady. We do not recommend this company. "Customer service is not a department, it's an attitude! Therepairshack.com is known for its dedicated team that assists our customers on orders and warranty related questions. We believe in building relationships and ensure that our team is available to resolve all questions through e-mails, over the phone, and in person in the quickest amount of time possible. We want you spending time enjoying your products not trying to get answers to questions, that's why we are committed to fair pricing, on-time delivery, and warranty and repair service that is superior to our competition."

Never trust this scam online company. They could not fix a…read moresimple motherboard costing over $500 for over 3 months. And their final shipment arrived defective. And now they blame me for this. According to FEDEX, the sender is responsible for ensuring the package. Evidently, they did not and they do not want to be responsible. It has been a nightmare for the past 4 months.

Replaced the LED+screen on my iPhone 6S. They have two options: after market or OEM (Apple…read morebrand) screen for $30 more. I ended up getting OEM screen for the same price I'd payed at the other place across the street for an aftermarket screen that never really worked right. When I picked up phone I tested the screen and one quadrant wasn't working properly. Without any hesitation they offered to replace the screen again saying sometimes they get a bad Apple (yeah...I just did that). Phone is as good as new now.

Replaced my iPhone screen in under and hour at an affordable price for me. Very quick and efficient.read more

I contacted them to get my laptop keyboard replaced. The service was fast, courteous, and he went…read moreabove and beyond! He even does internet security. I would HIGHLY reccomend him to anyone.

Do not use. Taggart kept my Xbox and closed up shop in Lees Summit. The neighboring businesses say…read morepeople come all the time looking for the owner. I dropped my Xbox off with them about 3 weeks ago. Originally they said same day service but then it got delayed. I asked if I could pick up the next day no response. Over the past couple weeks I've texted daily to ask for pick up and I've only received a couple texts back and not one over the past 10 days. Small claims court is about the only option have now.

Dave came out here 4 times. The first time was to assess it to make sure warranty covered it…read more(which it did), the second time the manufacturer sent a screen in bad condition, the third time the manufacturer sent a screen that was the wrong part, and finally they all got it right and he fixed it quickly and it looks great. Despite all the hiccups with the manufacturer (none of which were his or Jimmel's fault, the blame was squarely on LG for all issues) he always remained friendly and pleasant to talk to. Once he had the part he got it repaired quickly and everything was great. Would definitely go back in the future and recommend for electronic repair.

Extremely rude and turned out to be somewhat of either a lair or has some severe memory issues…read more Purchased an NFM extended warranty plan on a Samsung Curved Screen and it failed to turn on and stay on. Called Assurant and they located Jimmel's. I received a call and told him what was going on and he had me basically diagnosis the problem for him. Called back and wanted more information, I assisted him with that. Told me that he had to get approval and order parts and that would take between 7-14 days. Never heard from him again. I called on day 14 and he told me that he would call me back, never did. I called Assurant and they said that he had canceled the repair. I called him next morning wanting to know what was going on and he told me that I was not in his computer and he had no information and for me to call Assurant. I then told him I did and that they said he canceled the service he then cussed and hung up on me.

Response was fast tech was very friendly and knowledgeable. Did some diagnostics onsite and decide…read moreto take tv back to shop. Gave a quote for possible fix

1st time I've taken a TV in for repair. Overland TV was knowledgeable, friendly and fast. I know…read morea lot of people use Geek Squad who are there for a job, (not hating on Geek Squad) but I would highly recommend Overland TV. Old school work ethic, service, years of knowledge, and curtesy are some of the reasons I would recommend Overland TV over anyone else in KC.

I had an issue with my copier. I was quoted $200+ by other companies. KC Laser-Impact…read moretroubleshooted (troubleshot?) the issue over the phone. They told me how to fix the issue at no cost. Will 100% use this company for all future issues. They have my trust!

Very fast service. Technician came out quickly and diagnosed problem in no time. Brought out a…read morespare loaner printer to keep from having any down time in printing. Would highly recommend. Very professional and fast.

This business does outstanding work at micro soldering repair. They have very knowledgeable…read moretechnicians that have been in the micros soldering business for years.

Got my iPhone 14 Pro's screen fixed here 6 months ago and it randomly stopped working last week,…read morewhen I brought it in they told me it needed a motherboard fix and charged me $160 even though that wasn't the problem, then tried to charge me for a whole new screen. When I asked them why there repairs only last 6 months they added the screen for free. After a week I was able to pick up the phone and they said it was working fine, but when I was walking out I noticed the whole screen popping out of the phone. When I took it out of the case, the screen was out enough I could stick a finger nail under it. ON top of that the touch screen didn't even work and there was also huge black bars on all sides that weren't there before. I physically couldn't believe they would give me a finished product like this. All of this and I hadn't even left the parking lot, I went back inside, gave them the phone they just gave me and asked nicely if it could be fixed correctly, but they ended up calling me later in the day to cancel the order. So I had to go back the AGAIN the next day to pick up my broken phone that was literally in worse condition than when I dropped it off, they put all my old parts in but didn't even bother putting them on correctly, my old screen was falling off the phone when I got it and I found a total of 4 screws that just fell off when I took it out the case. I brought the phone to a real repair shop and they said I would be better off just buying a new phone because of the repairs. NEVER taking anything electronic here again.

Michael should be considered your MVP.A major asset to your company. Knowledgeable, friendly,polite…read moreand fun happy guy. Thanks for making my day a much less stressful day. Thanks to Michael!

the employee's were so very kind, but the new screen protector had air in it just 4 days after the…read morereplacement. They were unable to offer a new replacement or refund of any kind. Super disappointing

Quick service, fair pricing. Thomas is a really nice guy. He even out a screen protector on my…read moredevice since I obviously didn't last time! Convenient location. I hope I don't crack any more devices, but I'll definitely use Elite Tech again if in do.

From the owner: Elite Tech prides itself in providing the best and highest quality customer service and repair in…read morethe Mid-West. We specialize in computer repair, system builds, phone repair, and tablet repair, as well as consultation and more. Unlike most repair shops we can fix your broken devices in minutes or less, though generally within an hour at most. We only use the Best Quality parts, and ensure that all devices are in the same condition or better after repair and that all requested needs are met.