Prompt and respectful service. I had to get my charging port changed and it was a delay because on…read moreopening the cellphone he realized also it was the cable but indeed he gave me a free screen protector for the delay but I would definitely and highly recommend this place!!!!

The young man who looked at my cell phone was extremely courteous and he fixed my issue in less…read morethan 10 minutes. I'm not a savy user so I'm glad there is someone I can turn to when/if I need help. Thanks I Fix It!

I've used Robert and his company on several occasions with 100% success rate…read more One morning my e-mail program froze and would not re-open. Robert dropped whatever he was working on and remoted into my system, found the issue, and had me back up and running in less than 10 minutes. Very knowledgeable, friendly, and affordable.

From the owner: Provides on-site or remote support specializing in network configuration and security, software and…read morehardware procurement, cloud services, cybersecurity, IT training, and much more!

I would give this place 0 stars if it were an option. Corey who is the "manager" created such a…read moreheadache for me. I went in to transfer my line to my boyfriend's AT&T account. He could not transfer my number, so he created a NEW account for my line without my permission to try again, but it still didn't work. I ended up having to get a new number on my boyfriend's account. Corey told me to wait a few days and then call and cancel my old plan and number. When I called AT&T 2 days later to cancel, they required my account PIN to access my account. I gave them the PIN I had set up, it was not working. When Corey created my new account he made a NEW PIN which was never provided to me. The representative at AT&T suggested I call the store to see if he remembered. When I asked Corey, he said "Ugh that's right, I didn't write it down and I don't remember it was a generic auto-generated PIN". He told me to come back into the store and anyone would be able to reset it. When I told him his store was an hour away from me he scoffed and told me there should be local AT&T stores by me, I can go in any one. The next day I tried calling to ask for his manager, he told me he is the manager. I asked for his boss's info, he told me he was unable to provide me with that since it's his personal line. He told me he would relay the message to have him call me, which seeing as how I never received a call, I'm assuming he did not. I was able to go into another AT&T store, they had to set up a SIM card for my old number so I could get texted a code to cancel my account. Now upon canceling my account, they are telling me I will get a bill for $50 for the service that was set up by Corey without my permission on a line and phone I was unable to use. UNACCEPTABLE. Go to ANY OTHER AT&T STORE!!

Everything people said on Google is accurate: avoid the Cumberland St. store and go here…read more My mom was freaking out because she couldn't turn her phone back on so she headed to Cumberland St. (neither of us were even aware until later that there was a second store in Lebanon). She became even more upset when she was told the "bad news" that her phone was dead and everything was lost. To show how little they cared, they didn't even try to sell her a new phone. They did however suggest "you can try Quentin Rd." Well, I don't want this to become a slam on Cumberland St. (that's my next review) but rather just wanted to emphasize that the woman in the store (I assume it was Ashley because I read the overwhelmingly positive feedback about her in Google reviews) told my mom the phone simply needed to be charged and treated her with respect. To reiterate, If you need an AT&T store in Lebanon, go here. Avoid Cumberland St. at all costs.

My wife and I had the good fortune of working with Monica while getting new phones and…read moretransitioning 2 of the 3 from another carrier. She was very knowledgeable and a pleasure to work with. Would recommend her and this Verizon location to others looking for stellar service.

Melody was awesome to deal with. She was friendly, courteous and very knowledgeable. She patiently…read morehelped work through an unusual issue that took several days to resolve. We've dealt with her on several other issues and it's always been a pleasant experience. Customer service at its best!

This store employs braindead pricks who consider customers an inconvenience, especially seniors…read more They suck. My mother went to them distraught when she couldn't turn her phone on. Imagine not being able to diagnose that the phone simply needed to be charged. You don't have to imagine because that's what my mother was told in addition that she likely lost all her contacts and pictures. If you require AT&T in Lebanon for anything, GO TO THE QUENTIN RD. STORE.

Great store! If you like to wait forever, with obnoxious music!read more

The customer service is great here. Everyone is always so nice and willing to help. They dont try…read moreto force you into something. I will always shop at this location!

While considering switching providers, we were offered a great deal on new phone trade ins that we…read morecouldn't refuse. Devon in particular went above and beyond, staying an hour & half beyond closing time just to make sure we had working phones. He offered suggestions without being pushy. Would definitely recommend both Devon and this store to anyone!

I've been dealing with this store since I moved to the area about 4 years ago because I've been…read morewith Verizon the whole time. The employees are attentive, even occasionally holding the door open for ya when you pull into the lot, and are quite knowledgeable about all the products, even if they don't have some of them in stock. If you have questions, don't hesitate to ask, and if you need help choosing a new phone/tablet or charger, they'll get you squared away and keep to your budget. My most recent trip took me there after a turbo charger I bought for my Motorola Turbo 2 broke after only a month and a half. All I had to do was mention my problem and the employee, Kyle, pulled up the purchase date, found me the same charger in house, and sent me on my way with an entirely new charger and cord. There was no hassle, no nothing, just a quick interaction and me leaving with a soon-to-be charged phone

Called asking about replacement parts for an old computer. Person I spoke with over the phone…read morepretty much told me to go and get a new computer. He did explain a few things to me but he came across as rude, reiterating that he wasn't making any money from telling me this stuff?

We called David and to our surprise he came the same day to address several laptop and printer…read moreissues. All were resolved in less than one hour. He was fun to talk to/with. He kept his answers to our many questions non-technical and easy for us to understand. And he gave us very helpful tips to do in the future. He will be our Tech Guy from now on!!!! What's even better, David is a Christian (as we are) and we had a very lovely conversation about faith and family. He gets 5 stars from us!!!! Tom and Denise Kotay