I would give this place 0 stars if it were an option. Corey who is the "manager" created such a…read moreheadache for me. I went in to transfer my line to my boyfriend's AT&T account. He could not transfer my number, so he created a NEW account for my line without my permission to try again, but it still didn't work. I ended up having to get a new number on my boyfriend's account. Corey told me to wait a few days and then call and cancel my old plan and number. When I called AT&T 2 days later to cancel, they required my account PIN to access my account. I gave them the PIN I had set up, it was not working. When Corey created my new account he made a NEW PIN which was never provided to me. The representative at AT&T suggested I call the store to see if he remembered. When I asked Corey, he said "Ugh that's right, I didn't write it down and I don't remember it was a generic auto-generated PIN". He told me to come back into the store and anyone would be able to reset it. When I told him his store was an hour away from me he scoffed and told me there should be local AT&T stores by me, I can go in any one. The next day I tried calling to ask for his manager, he told me he is the manager. I asked for his boss's info, he told me he was unable to provide me with that since it's his personal line. He told me he would relay the message to have him call me, which seeing as how I never received a call, I'm assuming he did not. I was able to go into another AT&T store, they had to set up a SIM card for my old number so I could get texted a code to cancel my account. Now upon canceling my account, they are telling me I will get a bill for $50 for the service that was set up by Corey without my permission on a line and phone I was unable to use. UNACCEPTABLE. Go to ANY OTHER AT&T STORE!!

Everything people said on Google is accurate: avoid the Cumberland St. store and go here…read more My mom was freaking out because she couldn't turn her phone back on so she headed to Cumberland St. (neither of us were even aware until later that there was a second store in Lebanon). She became even more upset when she was told the "bad news" that her phone was dead and everything was lost. To show how little they cared, they didn't even try to sell her a new phone. They did however suggest "you can try Quentin Rd." Well, I don't want this to become a slam on Cumberland St. (that's my next review) but rather just wanted to emphasize that the woman in the store (I assume it was Ashley because I read the overwhelmingly positive feedback about her in Google reviews) told my mom the phone simply needed to be charged and treated her with respect. To reiterate, If you need an AT&T store in Lebanon, go here. Avoid Cumberland St. at all costs.

Prompt and respectful service. I had to get my charging port changed and it was a delay because on…read moreopening the cellphone he realized also it was the cable but indeed he gave me a free screen protector for the delay but I would definitely and highly recommend this place!!!!

The young man who looked at my cell phone was extremely courteous and he fixed my issue in less…read morethan 10 minutes. I'm not a savy user so I'm glad there is someone I can turn to when/if I need help. Thanks I Fix It!

My wife and I had the good fortune of working with Monica while getting new phones and…read moretransitioning 2 of the 3 from another carrier. She was very knowledgeable and a pleasure to work with. Would recommend her and this Verizon location to others looking for stellar service.

Melody was awesome to deal with. She was friendly, courteous and very knowledgeable. She patiently…read morehelped work through an unusual issue that took several days to resolve. We've dealt with her on several other issues and it's always been a pleasant experience. Customer service at its best!

Went into this store looking to purchase a new phone. NEVER did this before,…read more explained to the employee that my Husband did all this but he passed away. I had heard about a new deal for existing customers, which we were T-Mobile customers for 20+ years! The employee was very busy answering the phone calls and somehow my pictures were not transferred to the new phone! I called the store and then went in the next day. I was told there was nothing they could do.. and seemed to suggest I did something.. I know NOTHING about these phones.. I felt to hurt, upset being treated this way.. There were sentimental pictures on that old phone.. that CAN NOT be replaced.. I contacted for other phone carriers and was told that the pictures WERE NOT BACKED UP... so the employee should make the mistake right, even an appology would have been nice! I am never doing business with T-Mobile again and will pursue this as needed..